Data Analytics - Publications - Faculty & Research

09 Oct 2012
First Look

First Look: October 9

Abstract Key to the effective use of big data are the analytical professionals known as "data scientists," who can both manipulate large and unstructured data sources... View Details

Keywords: Sean Silverthorne

22 Apr 2019
Research & Ideas

Why Salespeople Struggle at Leading

not about how well you answered questions in an interview. You need to put in place processes that give you more data about the person’s behavioral fit.” And once on staff, workers benefit from constructive feedback. So companies should... View Details

Keywords: by Dina Gerdeman

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Globalization - Faculty & Research

KDPs had already been launched, and the decisions made would shape the path forward. Keywords: Business Organization ; Business Divisions ; Talent and Talent Management ; Global Strategy ; AI and Machine Learning ; Analytics and View Details

11 Nov 2014
First Look

First Look: November 11

2014 Harvard Business Review Digital Ubiquity: How Connections, Sensors, and Data Are Revolutionizing Business By: Iansiti, Marco, and Karim R. Lakhani Abstract—When Google bought Nest, a maker of digital thermostats, for $3.2 billion... View Details

Keywords: Sean Silverthorne

07 Apr 2009
First Look

First Look: April 7, 2009

for tactical purposes, such as promotional campaigns. Its management team is thinking about how to incorporate that information to the budgeting (profit-planning) process. From an analytical standpoint the case looks at the surprising... View Details

Keywords: Martha Lagace

22 Feb 2023
Blog Post

Meet the Disability Advocacy and Affinity Group (DAAG)

Crohn’s and Colitis Foundation. Prior to HBS, I worked as a process engineer for Procter & Gamble and then in engineering and business roles at an early-stage manufacturing data analytics company. I... View Details

May 2021
Simulation

Customer Compatibility Exercise Application

By: Ryan W. Buell

Customers impose considerable variability on the operating systems of service organizations. They show up when they wish (arrival variability), they ask for different things (request variability), they vary in their willingness and ability to help themselves (effort... View Details

Keywords: Customer Compatibility; Customer Relationship Management; Strategy; Service Operations; Service Delivery; Performance Efficiency; Analysis; Consumer Behavior; Analytics and Data Science

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08 Mar 2022
Research & Ideas

Representation Matters: Building Case Studies That Empower Women Leaders

"The data show that students’ responses to a case are about more than the text itself." Exploring gender in case production offered one set of insights, but we also wanted to understand how it figured in the HBS classroom during the same... View Details

Keywords: by Colleen Ammerman and Boris Groysberg

17 May 2011
First Look

First Look: May 17

income taxation. I show analytically how age dependence improves policy on both the intratemporal and intertemporal margins. I use detailed numerical simulations, calibrated with data from the U.S. PSID, to... View Details

Keywords: Sean Silverthorne

April 2024
Case

Dr. Tom Mihaljevic and Cleveland Clinic

By: Linda A. Hill and Lydia Begag

In December 2022, Dr. Tomislav (“Tom”) Mihaljevic, CEO and President of Cleveland Clinic, was reflecting on the last few years at the hospital, marked both by unprecedented challenges and remarkable achievements. Cleveland Clinic had recently been ranked the world’s... View Details

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01 Dec 2019
News

Bridging the Gap

hard to remember a time when they weren’t a regular part of civic conversation. But as Rivkin notes, the data pointed to such concerns long before 2016. “Those of us working on the US Competitiveness Project came to the perspective that... View Details

Keywords: Julia Hanna; illustration by Josh Cochran; photographed by Melissa Golden; cross sector collaboration; local government; nonprofits; education; leadership; Administration of Economic Programs; Government

02 Aug 2022
Research & Ideas

6 Strategies for Building Socially Responsible—and Profitable—Companies

A dozen years ago, Harvard Business School Professor George Serafeim wondered why some companies operated with an eye toward the greater good, while most did not. Back then, he always got the same response: Corporate leaders thought social and environmental practices... View Details

Keywords: by Lane Lambert

06 Sep 2022
Blog Post

Student Spotlight: Summer Internships in Business & Environment

Energize works in partnership with their portfolio companies to realize their full potential, scaling from early commercialization to growth stage and into the public markets. Jeremy's role prior to HBS was a Customer Success Manager at Oden Technologies, an... View Details

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Negotiation Course Online | HBS Online

potential in yourself and others. Access Your Free E-Book Our Difference Negotiation Mastery emphasizes an understanding of both analytical tools and interpersonal techniques for dealing effectively with different bargaining styles and... View Details

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6 Steps to Building a Better Workplace for Black Employees - Recruiting

focus on managing injustice, rather than “managing blackness,” Courtney McCluney and Veronica Rabelo write in their chapter of the book. [ Read an excerpt from Race, Work, & Leadership .] Companies can start by using data View Details

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10 Things I Learned During My First Month in the MS/MBA: Engineering Sciences Program - MBA

Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year... View Details

October 2001 (Revised October 2017)
Case

Store24 (A): Managing Employee Retention

By: Frances X. Frei and Dennis Campbell

Provides a retailing context in which employee retention strategies are explored through analyzing detailed store-level data. View Details

Keywords: Retention; Management Analysis, Tools, and Techniques; Analytics and Data Science; Strategy; Mathematical Methods; Retail Industry

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Katia Walsh | About

Before that, she served as the first Head of Data Analytics at Prudential Financial where she co-founded the Chief Customer Office as part of the company’s digital transformation. Katia has also held... View Details

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Dean Nitin Nohria | About

postdoctoral scholars. The two-story, 15,000-square-foot facility on Harvard’s Allston campus is a fully-equipped and permitted laboratory and office space for early-stage companies and is adjacent to the Harvard i-lab and Launch Lab. October 2017 Harvard Business... View Details

2014
Working Paper

Team Scaffolds: How Meso-Level Structures Support Role-based Coordination in Temporary Groups

By: Melissa A. Valentine and Amy C. Edmondson

This paper shows how meso-level structures support effective coordination in temporary groups. Prior research on coordination in temporary groups describes how roles encode individual responsibilities so that coordination between relative strangers is possible. We... View Details