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Show Results For
- All HBS Web
(5,916)
- People (19)
- News (2,164)
- Research (2,792)
- Events (3)
- Multimedia (212)
- Faculty Publications (1,947)
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
seminar venues in France; and the Vanguard Group, which specializes in investment management in the United States. Breakthrough service providers are changing the rules of the game for entire industries around the world. Their emphasis on... View Details
- 16 Apr 2007
- Research & Ideas
Delivering the Digital Goods: iTunes vs. Peer-to-Peer
(i.e., information about the files) Fast downloads Works well with iPod We built an economic model to improve our understanding of how both forms of digital distribution interact. While this methodology restricts somewhat the scope of the analysis, it allows... View Details
- 21 Feb 2012
- First Look
First Look: Feb. 21
its plans to develop radical innovation even when it thinks highly of the market potential for the radical innovation. The incumbent does so to avoid validating the high market potential to the entrant, who may otherwise be encouraged to View Details
Keywords: Sean Silverthorne
- 17 Mar 2008
- Research & Ideas
The Lessons of Business History: A Handbook
by Harvard Business School's Aldo Musacchio in the BGIE Unit, showing that this hypothesis has little empirical support. A careful study of 19th-century French and American law, for example, found little difference between the two... View Details
Keywords: by Sean Silverthorne
- 16 Dec 2011
- Research & Ideas
Reintroducing Intellectual Ambition to the Study of Business History
Business historians can profit from careful analyses of government and personal archives to reconstruct the early "start-up" phases of firms—and to uncover the role that other organizational forms, such as partnerships, played... View Details
Keywords: by Geoffrey Jones & Walter Friedman
- 28 Oct 2008
- First Look
First Look: October 28, 2008
the health care "soft" infrastructure in such emerging markets? Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=709429 Threadless: The Business... View Details
Keywords: Martha Lagace
- 01 Jun 1996
- News
Class Acts
Burlington, Massachusetts-based, Rochester Shoe Tree Company, the country's leading manufacturer of private-label shoe care products, where he directed all new business ventures and substantially increased the firm's base business. Last... View Details
- 01 Jun 2022
- News
Blissful Thinking
the inception of the Center for Health and Happiness at the Harvard T.H. Chan School of Public Health. And, really, the interest is global. What do you think is behind this rise in scholarly attention? Two things. The first is that people... View Details
Keywords: Dan Morrell; illustration by Dan Winters
- 01 Apr 1997
- News
Facing the Music
says Bond, who, prior to her Motown career, served as a financial analyst for several corporations and investment firms. "The songs are as fresh today as they were 25 years ago." Candace Bond, vice president of catalog development and... View Details
Keywords: Marguerite Rigoglioso
- 27 Mar 2012
- First Look
First Look: March 27
disastrous mistakes that can splinter a founding team, strip founders of control, and leave founders without a financial payoff for their hard work and innovative ideas. He highlights the need at each step to strike a careful balance... View Details
Keywords: Carmen Nobel
- 06 Nov 2012
- First Look
First Look: November 6
companies can set the right incentives and time horizons for investments and create a robust innovation infrastructure in the process. Buy the book: View Details
Keywords: Sean Silverthorne
- 20 Nov 2012
- First Look
First Look: November 20
how far to go with its employees and customers was a question that President and COO Craig Boyan and his team struggled with. On one hand Boyan believed that H-E-B, long recognized for its community involvement, had a role to play in Texans' View Details
Keywords: Sean Silverthorne
- 01 Mar 2017
- News
A Summit Higher Than Everest
sea. “Having you and the responsibility of taking care of you and keeping you happy, I have no business whatsoever setting out on a venture which was quite so uncertain and risky.” IV. “I started out to climb the highest mountain in the... View Details
- 01 Mar 2004
- News
New Horizons for Iraq
brakes, they would sprint to take care of the problem and make sure we were able to continue moving. After four days we reached An Najaf. We were just getting ready to set up our logistical base and begin flying some missions when we were... View Details