Publications

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2011
Chapter

Explaining the Loss of Community: Competing Logics and Institutional Change in the U.S. Banking Industry

By: Christopher Marquis, Zhi Huang and Juan Almandoz

Keywords: Banks and Banking; Organizational Change and Adaptation; Conflict and Resolution; Banking Industry; United States

06 Sep 2018
Cold Call Podcast

Should US Companies Still Care About the Paris Climate Change Agreement?

Keywords: Re: Vincent Pons; Manufacturing; Mining

1994
Chapter

Managing in an Information Age: Transforming the Organization for the 1990s

By: L. Applegate

Keywords: Management; Organizational Change and Adaptation; Information Technology

Article

How Actors Change Institutions: Towards a Theory of Institutional Entrepreneurship

By: Julie Battilana, Bernard Leca and Eva Boxenbaum

As well as review the literature on the notion of institutional entrepreneurship introduced by Paul DiMaggio in 1988, we propose a model of the process of institutional entrepreneurship. We first present theoretical and definitional issues associated with the concept... View Details

Keywords: Change; Corporate Entrepreneurship; Framework; Research; Theory; Organizations; Management Practices and Processes

Article

Creating High-Impact Coalitions: CEOs Can Lead the Charge on Society’s Biggest Problems

By: Rosabeth M. Kanter and Tuna Cem Hayirli

Traditionally, responses to crises and societal problems—the COVID-19 pandemic, natural disasters, racial inequities—are considered the responsibility of the public sector and NGOs. But addressing the world’s most critical problems requires leadership, resources, and... View Details

Keywords: Coalition; Change; Problem Solving; Organization; Boundaries; Evolution; Mission; Moral Leadership; Balance; ＂Solutions Approach; Society; Problems and Challenges; Organizations; Mission and Purpose; Leading Change; Trust

Article

Formal Measures in Informal Management: Can a Balanced Scorecard Change a Culture?

By: Robert Gibbons and Robert S. Kaplan

Agency theorists, historically, have analyzed what kinds of performance measures should be used in formal incentive contracts. For example, after Kaplan-Norton proposed a balanced scorecard of both financial and non-financial measures, some envisioned its role only in... View Details

Keywords: Relational Contracts; Performance Measurement; Informal Management; Balanced Scorecard; Economics; Mathematical Methods

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27 Apr 2020
Research & Ideas

How Remote Work Changes What We Think About Onboarding

close contact with the employee throughout the hiring and onboarding process, as opposed to outsourcing most of these processes to HR. Once the staffer is hired, the hiring manager should communicate the news to the rest of the View Details

Keywords: by Boris Groysberg

19 May 2023
Blog Post

Choosing To Be Optimistic about Climate Change

events at Klarman, the first organized by Harvard’s Salata Institute for Climate and Sustainability, and the second by HBS’s Business and... View Details

09 Jun 2020
News

3 Things You’re Getting Wrong About Organizational Change

12 Aug 2021
News

Delta Variant Hasn’t Yet Changed Many Return-to-Office Plans

1978
Chapter

Changing Organizational Constraints: Toward Promoting Equal Opportunity and Treatment for Women in Public Service Systems

By: R. M. Kanter

Keywords: Organizational Change and Adaptation; Equality and Inequality; Public Sector; Service Operations; Gender

March 2015
Teaching Note

McKinsey & Co.—Protecting its Reputation (A) and (B)

By: Jay Lorsch and Emily McTague

McKinsey & Co—Protecting its Reputation (A&B) is a field case written from the perspective of the Firm's Managing Director Dominic Barton. The two cases describe the actions McKinsey & Co took to protect the firm's reputation after the Rajat Gupta matter.
The... View Details

Keywords: Consulting Firms; Leadership & Corporate Accountability; Leadership And Change Management; Leadership And Managing People; Leading A Global Business; Corporate Culture; Professional Service Firms; Professional Service Firm; Leadership; Corporate Accountability; Corporate Governance; Organizational Culture; Organizational Change and Adaptation; Consulting Industry; United States

March 2015
Case

Novartis Pharmaceuticals Corp: Redefining Success in the U.S. (A)

By: Gautam Mukunda, Thomas DeLong and Aldo Sesia

Over the course of a tumultuous weekend in April 2010, André Wyss was put in charge of Novartis Pharmaceuticals Corporation (NPC), the U.S. sales and marketing subsidiary of Novartis Pharma AG. He was brought in at a critical point in the organization's evolution with... View Details

Keywords: LEAD; Talent Management; Leadership And Change Management; Change Management; Organizational Change and Adaptation; Restructuring; Pharmaceutical Industry; United States

Educators

September 2019 (Revised December 2022)
Case

Cooking Down a Storm: Changing Culture at Pasta Serafina (A)

By: Susanna Gallani, Francesca Gino and Raffaella Sadun

Plant management at Pasta Serafina, a pasta producer in the south of Italy, is struggling to contain employee absenteeism. While the misbehavior is concentrated in a minority of the workers, its effects impact not only the plant’s performance, but also the climate and... View Details

Keywords: Absenteeism; Moral Hazard; Employees; Behavior; Problems and Challenges; Organizational Culture; Organizational Change and Adaptation; Employee Relationship Management; Performance Productivity; Decision Making

Educators

October 1999 (Revised October 2000)
Case

Women's World Banking: Catalytic Change Through Networks

By: James E. Austin and Susan Hamerling

Describes the evolution of Women's World Banking, an international microfinance nonprofit promoting financial access for poor women. Explores the organization's development of different types of networks to achieve its mission. View Details

Keywords: Mission and Purpose; History; Networks; Microfinance; Nonprofit Organizations; Gender; Growth and Development Strategy

Educators