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  • 22 Feb 2011
  • Research & Ideas

Most Popular Articles, Papers of the Decade

the Service Profit Chain to Work for Unbeatable Competitive Advantage by HBS professors Jim Heskett and W. Earl Sasser and coauthor Joe Wheeler. Updating a Classic: Writing a... View Details
Keywords: by Sean Silverthorne
  • 06 Aug 2013
  • First Look

First Look: August 6

during the class period. Named directors receive more negative recommendations from Institutional Shareholder Services (ISS), a proxy advisory firm, and significantly more negative votes from shareholders... View Details
Keywords: Anna Secino
  • 13 Mar 2018
  • First Look

March 13, 2018

multidivisional enterprises that have diversified into related product lines. The present book aims to fill in this gap in the literature by adopting a coherent approach to this elusive subject. Publisher's link:... View Details
Keywords: Sean Silverthorne
  • 22 Jun 2010
  • First Look

First Look: June 22

Chapman Wood, George Westerman, and Charles A. O'Reilly III Publication:Industrial and Corporate Change (forthcoming) Abstract This article empirically explores the relations... View Details
Keywords: Martha Lagace
  • 14 Feb 2017
  • First Look

First Look at New Research: February 14

and research applications, yet little is known about their relation to prices in physical stores where most retail transactions occur. I conduct the first large-scale comparison of prices simultaneously... View Details
Keywords: Sean Silverthorne
  • 04 Jan 2010
  • Research & Ideas

Best of HBS Working Knowledge 2009

advantages, great employee and customer loyalty, and a smoother on-ramp in leadership succession. A book excerpt from The Ownership Quotient: Putting the Service Profit Chain... View Details
Keywords: by Staff
  • 26 Nov 2007
  • Research & Ideas

Best Practices of Global Innovators

related to the possession of deep individual technical skills in hundreds of diverse disciplines," the researchers conclude in their paper, Innovation through Global Collaboration: A New Source of Competitive Advantage. "Boeing's unique... View Details
Keywords: by Sean Silverthorne
  • 28 Feb 2012
  • First Look

First Look: Feb. 28

remarkably few of their citizens attended any school by the early 20th century. We present new, comparable data on school inputs and outputs for BRIC drawn from contemporary surveys View Details
Keywords: Sean Silverthorne
  • 01 Oct 2001
  • News

New Economy Notables: Scott D. Cook

best-selling software package, while watching his wife do their finances by hand twenty years ago. "Computers — especially the ones we were working with in 1982 — are crummy at a lot of things, but they happen to be very good at calculation View Details
Keywords: Young, Susan; Computer Systems Design and Related Services; Computer Systems Design and Related Services
  • 16 Mar 2010
  • First Look

First Look: March 16

Development on the Investment Cash Flow Relationship: Cross-Country Evidence from Europe Authors:Bo Becker and Jagadeesh Sivadasan Publication:B.E. Journal of Economic Analysis & Policy (forthcoming) Abstract We investigate financing... View Details
Keywords: Martha Lagace
  • 18 Feb 2022
  • Blog Post

Short Intensive Program (SIP): Climate Adaptation

understanding of how adapting to increasing climate risk is an integral part of the transition to more sustainable industries and societies. The climate risk and adaptation field has already become rich with... View Details
  • 23 Jul 2013
  • First Look

First Look: July 23

profitable, loyal customers into high maintenance customers whose value stemming from their frequent purchasing is eroded by their increasing cost-to-serve. The case advocates a deeper appreciation of the two-way, reciprocating nature of customer View Details
Keywords: Anna Secino
  • 24 Mar 2015
  • First Look

First Look: March 24

Search Engine Results By: Edelman, Benjamin, and Zhenyu Lai Abstract—The authors examine prominent placement of search engines' own services and effects on users' choices.... View Details
Keywords: Sean Silverthorne
  • 02 Sep 2008
  • First Look

First Look: September 3, 2008

industry—as well as those that target other industries—increases the likelihood that the firm will acquiesce to shareholder requests to disclose related information. These findings extend existing theory by showing how organizational... View Details
Keywords: Sean Silverthorne
  • 24 Jan 2017
  • First Look

First Look at New Research: January 24, 2017

there were strong financial returns to technological development. Finally, we document an inverted-U shaped relationship between inequality and innovation but also show that innovative places tended to be more socially mobile. Our new... View Details
Keywords: Sean Silverthorne
  • 17 Jan 2017
  • First Look

First Look at New Research: January 17

curiosity and passable trust that enables them to connect and share knowledge. Paradoxically, the very non-work related content that attracts users to social media View Details
Keywords: Sean Silverthorne
  • 11 Dec 2012
  • First Look

First Look: Dec. 11

  PublicationsHow Much Is Sweat Equity Worth? Authors:Marquis, Christopher, and Joshua D. Margolis Publication:Harvard Business Review 90, no. 12 (December 2012) Abstract The article presents a case study of a business decision View Details
Keywords: Sean Silverthorne
  • 01 Dec 2003
  • News

HBS Launches Alumni Survey

alumni — and the media, as appropriate. A related survey for Executive Education alumni is also on the drawing board. Plans for the HBS survey were nudged along last spring when Business Week set out for the... View Details
Keywords: Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools
  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

Lehman Brothers Harvard Business School Case 409-042 Explores how two senior Wall St. executives created a successful commercial opportunity for Lehman Brothers that focused on building relationships with minority- and women-owned... View Details
Keywords: Martha Lagace
  • 30 Jun 2009
  • First Look

First Look: June 30

another—is one mechanism that helps teams leverage the potential benefits of variation in team member experience by alleviating coordination problems that such variation may create. We use several years of detailed project- and... View Details
Keywords: Martha Lagace