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- All HBS Web (1,202)
- Faculty Publications (237)
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- 17 Oct 2017
- First Look
First Look at New Research and Ideas, October 17, 2017
is associated with higher employee departure rates in stores where the manager is likely to be more informed than headquarters (stores that serve repeat customers or customers with atypical demographic... View Details
Keywords: Sean Silverthorne
- 09 Mar 2016
- Lessons from the Classroom
In This Classroom, Beer Can Improve Your Grade
two-and-a-half-day simulation puts students in charge of a brewery for 7 fictitious financial quarters. Working in four- to five-person teams, players make decisions on everything for running their business: types of ingredients to use, packaging, pricing, and View Details
- 04 Mar 2015
- What Do You Think?
Can a Laissez-Faire Approach Fix Labor Market Inequality?
growing discrepancy (in incomes) will not fix itself, and needs yet another public/private initiative to bring our labor up to global competitiveness." John Stengrevics sounded the call for government involvement this way: Walmart's... View Details
- 19 Feb 2008
- Research & Ideas
Radical Design, Radical Results
the competitive advantage gained by how a product "speaks" to a customer is clear. Just think about how Apple began its resurrection in 1998 with the unthinkable design of computers made of translucent blue, orange, and pink... View Details
- 02 Sep 2008
- First Look
First Look: September 3, 2008
Hotels: Brand Differentiation through Customer Relationship Management Harvard Business School Case 809-029 This case analyzes the Hilton Hotels Corporation's CRM strategy at a key juncture in its history, immediately after the firm has... View Details
Keywords: Sean Silverthorne
- 23 Jul 2014
- Lessons from the Classroom
Innovation Is Magic. Really
When business executives create innovative products or services, they often look to impress their customers by delivering an experience more meaningful, more delightful, than possibly expected. A true "wow!" moment. And Harvard Business... View Details
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
diverse units, employees, and constituencies. In this chapter, we describe how effective leaders customize their organization's measurement and management system to partner with their employees for strategy implementation. We also discuss... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 02 Apr 2019
- Research Event
Women Pay a Higher Career Price in Today's Always-On Work Culture
motivation for working all these hours is not actually to produce high-quality work. In fact, there’s a lot of evidence to suggest that it’s going to undermine the quality of the work.” Confronting deeply held beliefs has been part of Ely’s work as head of the HBS... View Details
- 25 Oct 2016
- First Look
October 25, 2016
analysts, to consumers—need to know about how new products and services are expected to perform in the marketplace. The book develops a compelling framework that connects the rich academic knowledge on innovation diffusion with that on View Details
Keywords: Sean Silverthorne
- 08 Nov 2010
- Research & Ideas
How to Fix a Broken Marketplace
markets must also overcome the fact that some transactions are considered repugnant, especially in the infancy of an industry. (For instance, life insurance—in which companies essentially place bets on when a customer will die—used to be... View Details
- 11 Nov 2014
- First Look
First Look: November 11
of its top customers to nontraditional competitors-IBM and SAP on the one hand, big data start-ups on the other-offering data-intensive, analytics-based services that could connect to any industrial device. So GE launched a... View Details
Keywords: Sean Silverthorne
- 18 Nov 2014
- First Look
First Look: November 18
financial depth on the diffusion of capital-intensive technologies in the late stages of diffusion or in late adopters. Our results are consistent with a view that local financial markets play a critical role in facilitating the process of experimentation that is... View Details
Keywords: Sean Silverthorne
- 13 Nov 2018
- First Look
New Research and Ideas, November 13, 2018
initiatives are fulfilling their desired objectives. By being able to more rigorously evaluate compliance programs with data and empirical analysis, prosecutors and courts will be able to more readily discern “window-dressing,” and firm... View Details
Keywords: Dina Gerdeman
- 09 Apr 2019
- First Look
New Research and Ideas, April 9, 2019
collectors, auction house operators, and other actors who played active roles as either institutional entrepreneurs or guardians in shaping the revitalization of the industry. We find these entrepreneurs and guardians initially espoused... View Details
Keywords: Dina Gerdeman
- 14 May 2012
- Research & Ideas
Breaking the Smartphone Addiction
employees to take better control of both their workdays and their lives. Excerpt From sleeping With Your Smartphone It all began with an experiment that my research associate and collaborator, Jessica Porter, and I initiated in order to... View Details
Keywords: by Leslie A. Perlow
- 06 Nov 2019
- Op-Ed
Torched Planet: The Business Case to Reinvent Almost Everything
The world is. on. fire. The Earth is burning. We only have a little time to arrest climate change, and if we fail to do so the consequences will be both dire and irreversible. We have the technology and the resources to fix things, if we want to. We even have a... View Details
- 18 Mar 2008
- First Look
First Look: March 18, 2008
customers and non-customers; and 2) We collected data from two laboratory studies. We break our theoretical problem into two subproblems. First, we ask, "What kind of WOM drives sales?" Motivated by previous research, we... View Details
Keywords: Martha Lagace
- 28 Jun 2016
- First Look
June 28, 2016
Initiation to Graduation By: Raisch, Sebastian, and Michael Tushman Abstract—Large companies initiate many new businesses, but few of them reach scale. The ambidexterity literature describes how companies... View Details
Keywords: Sean Silverthorne
- 05 Mar 2001
- What Do You Think?
Fine Coupling: Can Human Resource Management Learn from Supply Chain Management?
can get beyond the initial negative reaction to what, for want of a better term, is the potential "commoditization" of people. As one respondent, Quan Quan, put it, "The preference will be decided by your own core values... View Details
Keywords: by James Heskett
- 29 Sep 2009
- First Look
First Look: September 29
older investors prefer dividend-paying stocks. Together, these tendencies generate geographically varying demand for dividends. Firms headquartered in areas in which seniors constitute a large fraction of the population are more likely to pay dividends, View Details
Keywords: Martha Lagace