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- All HBS Web (923)
- Faculty Publications (122)
- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
wisdom for banks was that in order to grow they should offer the best rates of deposit or buy another company. Instead, she said, Commerce Bank offered the worst deposit rate in every single local market. It has never made an acquisition....
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by Martha Lagace
- 01 Jun 2020
- News
Inside Out
The second 90 percent that we are ignoring is the true cost of operating our buildings: the people inside. Most companies spend as much as 90 percent of their budgets on human resources, a figure largely driven by their salaries and...
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- 13 Nov 2018
- First Look
New Research and Ideas, November 13, 2018
forthcoming Journal of Finance Brokers and Order Flow Leakage: Evidence from Fire Sales By: Barbon, Andrea, Marco Di Maggio, Francesco Franzoni, and Augustin Landier Abstract—Using trade-level data, we study whether brokers play a role in...
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Dina Gerdeman
- 28 Jul 2014
- Research & Ideas
Eyes Shut: The Consequences of Not Noticing
lawsuits against Blitz had followed. A former Blitz employee has testified that Blitz presented a revised gas can design to Walmart that would prevent the burn injuries by installing an "arrestor," a device that would prevent a flame from flowing into the...
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- 01 Mar 2009
- News
Your Taxi Is Waiting
term familiar to every good HBS student. With its relatively low price tag (about $2.8 million) and low operating costs (40 percent less than existing small jets), the twin-engine Mustang and other “very light jets” (VLJs) represent a...
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- 01 Nov 2016
- First Look
First Look - November 1, 2016
full board committee membership for over 6,000 firms. Board committees provide benefits (specialization, efficiency, and accountability benefits) and costs (information segregation). Consistent with these benefits and costs, we find that...
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Sean Silverthorne
- 03 Feb 2018
- Op-Ed
How to Heed BlackRock's Call for Corporate Social Responsibility
Larry Fink recently created a shockwave. As cofounder, chairman, and CEO of BlackRock, one of the world’s largest global asset management firms, in an open letter to CEOs he caught the attention of financial markets and beyond by insisting on the importance of...
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by Julie Battilana
- 19 Aug 2008
- First Look
First Look: August 19, 2008
perceptions framework is of a single-stage stochastic inventory system with periodic review, constant lead times, infinite supply, full backlogging, linear holding and penalty costs and no ordering costs....
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Sean Silverthorne
- 09 Jul 2008
- Research & Ideas
Starbucks’ Lessons for Premium Brands
coffee, revitalizing the quality of its standard beverages. But none of these moves addressed the fundamental problem: Starbucks is a mass brand attempting to command a premium price for an experience that is no longer special. Either you have to cut price (and that...
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- 03 Aug 2017
- Blog Post
“I Can Acquire Important Skills, But Also Gain the Big Picture Perspective of a Founder.”
at ways to reduce the cost per dish, in the kitchen or within the delivery logistics. The larger role, and the one with more urgency, requires aggressive customer acquisition. “After one-and-a-half years, Bacadio is serving 180 dishes a...
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Entrepreneurship
- 28 Jul 2006
- Research & Ideas
Meeting China’s Need for Management Education
to grow and prosper. Manufacturing sectors in Hong Kong, Taiwan, and Singapore face the pressing problem of lower wage competition from plants in China. Thus many of those regions' manufacturing firms are relocating their factories and much of their production to China...
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- 26 May 2016
- News
W. James McNerney Jr., MBA 1975
obstacles, you’ll find obstacles.” One of McNerney’s first orders of business when he arrived at Boeing was to repair relationships with the company’s largest customer, the federal government, which were damaged by malfeasance that had...
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- 01 May 2000
- What Do You Think?
Can You Hard-Wire Performance?
divisions of Big 5 professional service firms to separate themselves from their auditing colleagues in order to enable consultants to take equity positions in their clients' firms. Ilyas Naibov-Aylisli suggested it would be a good way to...
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by James Heskett
- 03 Feb 2020
- What Do You Think?
Can an Organization Have Too Much 'Rebel Talent'?
box gets us new ideas. On the other hand, I cringe at the thought of effectively managing a ‘herd of cats.’” Santosh Patil added that “as much as I like the rebels in my team, it is essential for me to have order since I am very organized...
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by James Heskett
- 28 Apr 2010
- Research & Ideas
Earth Day Reflections
What's more, since going green is now red hot, a growing number of companies—especially in Europe and Japan—are also starting to issue Corporate Social Responsibility (CSR) or Sustainability reports. Sometimes these are mailed with the annual report, but more often...
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by Staff
- 15 Feb 2011
- First Look
First Look: Feb. 15
micro-foundations of market legitimization and on the role of morals in sustaining professional jurisdictions. A Temporal View of the Costs and Benefits of Self-Deception Authors:Zoë Chance, Michael I. Norton, Francesca Gino, and Dan...
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Sean Silverthorne
- 03 Apr 2006
- What Do You Think?
Has Globalization Reached Its Peak?
cautionary note: ". . . the elephant in the room is the assumption of the availability and cost of petroleum . . . the economics of globalization will change dramatically in the decades ahead." Will what is true for the world...
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by James Heskett
- 18 Mar 2014
- First Look
First Look: March 18
to the next level of growth. The acquisition would allow the Group to diversify across verticals, customers, and geographies, market a wide range of services to Satyam's strong customer base, and capitalize on common support systems in View Details
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Sean Silverthorne
- 25 Jul 2017
- First Look
First Look at New Research and Ideas: July 25, 2017
all) available seats. Boston’s school choice system, for example, reserved half of each school’s seats for local neighborhood applicants while leaving the other half for open competition. This paper shows that in the presence of reserves, the effect of the precedence...
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Carmen Nobel
- 22 Aug 2011
- Research & Ideas
Getting to Eureka!: How Companies Can Promote Creativity
their own. In order to be a successful candidate for user innovation, Baldwin found, there needs to be a passionate community that recognizes a need, and the cost of design must be low enough for users to...
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by Michael Blanding