Process Adaptation - Publications - Faculty & Research

25 Aug 2022
News

Comfort Zone

and Brazil. It’s not a stretch to understand why this is the case: If airports can reduce processing time through security and reduce anxiety, they will be increasing leisure time inside the airport—and commercial revenues. “But a... View Details

16 Jul 2018
Blog Post

3 Key Take-a-Ways From My Summer at Zalando

to customers’ requests when they call / send emails. I had the chance to shadow Customer Care specialist covering the Spanish market, who taught me the nitty-gritty of his job. It was striking to learn how Zalando has adapted the CuCa... View Details

Keywords: Consumer Products / Retail

01 Sep 2013
News

Faculty Books

Manufacturing Morals: The Values of Silence in Business School Education by Michel Anteby (University of Chicago Press) How does HBS try to ensure that its faculty and students embrace proper business standards? Associate Professor Anteby finds that silence plays a... View Details

Keywords: Publishing Industries (except Internet); Information; Colleges, Universities, and Professional Schools; Educational Services

01 Sep 2020
News

Maintaining a Resilient Democracy

republic was failing,” says Moss, the Paul Whiton Cherington Professor of Business Administration. Moss is the author of the acclaimed 2017 book Democracy: A Case Study, which grew out of a popular Harvard course he created on the history of American democracy that was... View Details

Keywords: Deb Blagg

26 Apr 2004
Research & Ideas

A Clear Eye for Innovation

The Roman god Janus had two sets of eyes—one pair focusing on what lay behind, the other on what lay ahead. General managers and corporate executives should be able to relate. They, too, must constantly look backward, attending to the products and View Details

Keywords: by Charles A. O'Reilly III & Michael L. Tushman

01 Sep 2017
News

Inbox: From Das’s Desk

favorite professors that deals with current challenges facing managers and leaders. Other alumni in your area get the same email, plus an invitation to meet at a local café for a small-group case discussion. That process repeats a few... View Details

Keywords: Das Narayandas; HBX; Colleges, Universities, and Professional Schools; Educational Services; Business Schools & Computer & Management Training; Educational Services

01 Oct 2001
News

Looking for a Leader: The Role of Executive Search Firms

of the personal connection it already enjoyed? Understanding the dynamics of the CEO search process — and the ways in which chief executive turnover influences corporate performance — has been the subject of recent research by HBS... View Details

Keywords: Peter K. Jacobs; Telecommunications; Information

09 Jan 2006
Research & Ideas

What Really Drives Your Strategy?

Professor Bower, since 1970 you have articulated views on the resource allocation process and how it fundamentally shapes corporate strategy. Could you give us a brief overview of the resource allocation process? Bower: Organizations of... View Details

Keywords: by Martha Lagace

2008
Chapter

Knowledge Work, Craft Work, and Calling

Social critics have often complained that industrial revolution management transfers control of a job away from workers, encourages human exploitation in pursuit of cost minimization, and alienates workers from their labor. But the arrangements of work that have been... View Details

Keywords: Organizational Change and Adaptation; Working Conditions; Production; Knowledge Use and Leverage; Management Practices and Processes; Employees

Citation

28 Aug 2012
First Look

First Look: August 28

is extremely limited. Theoretically, delegation of authority is expected when locally adapted choices are most important to the overall value of the firm, when local information advantages are significant, or when the cost of View Details

Keywords: Sean Silverthorne

07 Apr 2014
Research & Ideas

Negotiation and All That Jazz

change and adapt to the situation," Brahimi advised. "Don't ask reality to conform to your blueprint, but transform your blueprint to adapt to reality." The biggest barrier to developing that mindfulness is... View Details

Keywords: by Michael Blanding

Web

Entrepreneurship Outside the Valley - Course Catalog

minimum viable product, bootstrapping, and staged investment are critical to startups in these emerging ecosystems, one needs to adapt the lessons from mature markets like Silicon Valley, New York, and Boston that receive the majority of... View Details

Web

Field Course: Startup Operations - Course Catalog

Organization: Structuring early teams and the processes by which to operate your business. Topics will include: Who to hire and when - from technical hires and managing freelancers/first hires to product managers, operations, support and... View Details

11 Oct 2022
News

Righting the Ship

management,” observes Stuckey. “If a process or system is not producing a desired outcome, then consider redesigning the machinery producing the outcome.” With the new model in place and execution numbers at all-time highs, says Stuckey,... View Details

Keywords: Maureen Harmon

November 2001 (Revised October 2004)
Case

IBM Network Technology (A)

By: Michael L. Tushman and Robert C Wood

An unconventional manager within IBM leads the creation of a business unit with multibillion-dollar potential, winning over customers and nudging the organization to make the changes needed to achieve dramatic growth. This case provides an example of how organizational... View Details

Keywords: Growth and Development; Growth and Development Strategy; Leadership; Corporate Entrepreneurship; Change Management; Management Practices and Processes; Business Plan; Organizational Design; Organizational Change and Adaptation; Success; Technology Industry

Citation

Educators

Purchase

18 Feb 2013
Research & Ideas

Breaking Through a Growth Stall

Skinner III, head of the Atlanta-based consultancy LCS Partners. The article discusses the importance of understanding your ideal customers; the implications for selling, cost management, growth strategy, and organizational relationships; and a View Details

Keywords: by Sean Silverthorne

15 Aug 2024
Blog Post

Navigating the Future of Renewable Energy at Port Esbjerg

and a presentation by Total Energies, and a walkthrough of the port’s district heating plant. Port Esbjerg offered us a unique perspective on how a port can be a central hub in the transition to renewable energy. Adapting Infrastructure... View Details

01 Sep 2013
News

The New Rules of E-Commerce

thinking before acting slows the process dangerously. It's better to think to act. "There is no course on speed at Harvard, yet it is a constant theme across many of the topics taught there." Judging by Rakuten's 2012 market cap of $13... View Details

Keywords: Sean Silverthorne; e-commerce; News, Library, Internet, and Other Services; Information; Miscellaneous Store Retailers; Retail Trade

18 Dec 2012
First Look

First Look: December 18

advance research on teamwork in health care should consider using or adapting one of these instruments before creating a new one. Because instruments vary considerably in the behavioral processes and... View Details

Keywords: Carmen Nobel

23 Apr 2013
First Look

First Look: April 23

responsibility, HBS has long tried to promote better business standards. Anteby's rich account reveals the surprising role of silence in HBS's process of codifying morals and values. As he describes, specifics are often left unspoken; for... View Details