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  • Web

Frequently Asked Questions - MBA

over the summer between year 4 & 5. In the past, the HBS Career and Professional Development Team (CPD) has been able to help MD/MBA students structure internships that fit within the HMS requirements even if students have limited... View Details
  • March 2021
  • Article

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
Keywords: Customer Compatibility; Satisfaction; Profitability; Service Operations; Customer Relationship Management; Customer Satisfaction; Performance
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  • November 2019
  • Article

When and Why Defaults Influence Decisions: A Meta-analysis of Default Effects

By: Jon M. Jachimowicz, Shannon Duncan, Elke U. Weber and Eric J. Johnson
When people make decisions with a pre-selected choice option—a “default”—they are more likely to select that option. Because defaults are easy to implement, they constitute one of the most widely employed tools in the choice architecture toolbox. However, to decide... View Details
Keywords: Choice Architecture; Defaults; Default Effects; Decision Making; Behavior; Analysis
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  • Web

Leadership Fellows

and host organization. Next Steps HBS Sourced: Review the Leadership Fellows Proposal Guide to determine if your organization and the role are a fit with the program. Note: the program will consider applications from early-stage... View Details
  • 16 Feb 2024
  • Research & Ideas

As AI Upends Recruiting, Job Seekers Need a Waze App for Careers

labor pool by turning marginalized candidates into productive employees. Four main steps Fuller says that creating a career navigation system that is fit for the 21st century requires: Creating new data sources. Good career navigation... View Details
Keywords: by Rachel Layne; Information Technology; Technology
  • Web

Corporate Strategy - Institute For Strategy And Competitiveness

of business units . More about business unit strategy Creating Corporate Value Added In diversified companies, corporate leaders can enhance competitive advantage by capturing synergies and harnessing fit across the value chains of... View Details
  • Web

Entrepreneurship - Faculty & Research

skillset and cultural fit for Xendit was a challenge. Fintech was in its infancy in SEA, resulting in a shallow pool of industry talent. Bringing in talent from outside SEA was tricky due to the importance of regional knowledge and... View Details
  • 01 Dec 2023
  • News

Wide Horizon

chances he took on them. He can do without the plaudits, though. “Look, I’m just a dad who saw some things that didn’t seem to fit the view at the time and said, ‘Maybe we can make more headway if we diversify our approach.’ And now I’m... View Details
Keywords: Dan Morrell; Photos by Sarah Wilson
  • 26 Sep 2023
  • Book

Digital Strategy: A Handbook for Managing a Moving Target

strategizing and the extant strategy tools appear today as increasingly not exhibiting a great fit to the new environments of the digital age as they are inexorably misaligned with the fast-changing new needs and requirements. By... View Details
Keywords: by Dina Gerdeman; Information Technology; Technology
  • 08 Mar 2021
  • In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
  • 01 Dec 2023
  • News

Thinking Ahead

find a product-market fit with Systole.” Keep Secrets from AI Generative AI’s capacity to transform business operations continues to be a hot topic, with a strong caveat in the form of threats to data security and privacy. Assistant... View Details
Keywords: Julia Hanna; Illustrations by Chris Gash; News, Library, Internet, and Other Services; Information
  • 04 Sep 2001
  • Research & Ideas

Governing the Family-Run Business

family-business-ownership system will vary somewhat based on the size and diversity of the business organization, the size and diversity of the ownership group, and the size, generation, and diversity of the family. One type of governance structure does not View Details
  • 17 Dec 2012
  • Working Paper Summaries

An Outside-Inside Evolution in Gender and Professional Work

Keywords: by Lakshmi Ramarajan, Kathleen McGinn & Deborah Kolb
  • 2021
  • Working Paper

An Empirical Study of Time Allotment and Delays in E-commerce Delivery

By: M. Balakrishnan, MoonSoo Choi and Natalie Epstein
Problem definition: We study how having more time allotted to deliver an order affects the speed of the delivery process. Furthermore, we seek to predict orders that are likely to be delayed early in the delivery process so that actions can be taken to avoid delays.... View Details
Keywords: Logistics; E-commerce; Mathematical Methods; AI and Machine Learning; Performance Productivity
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  • 27 Jan 2020
  • Research & Ideas

Hard Work Isn't Enough: How to Find Your Edge

apply for jobs even when they don’t fit most of the criteria in a job ad, whereas women are quicker to dismiss themselves and shy away from applying at all. “We can all become too focused on the things we think we can’t do or the things... View Details
Keywords: by Dina Gerdeman
  • June 2018
  • Article

Personal and Social Usage: The Origins of Active Customers and Ways to Keep Them Engaged

By: Clarence Lee, Elie Ofek and Thomas Steenburgh
We study how digital service firms can develop an active customer base, focusing on two questions. First, how does the way that customers use the service postadoption to meet their own needs (personal usage) and to interact with one another (social usage) vary across... View Details
Keywords: Customer Engagement; Adoption Routes; Word-of-Mouth; Digital Marketing; Bayesian Estimation; Customers; Communication; Consumer Behavior; Marketing; Internet and the Web; Analytics and Data Science
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  • Web

Propose an Independent Project - MBA

a faculty member and receive academic credit for their final deliverable(s). Organizations benefit from the work performed, as well as from the opportunity to engage with students who might be a fit for your organization. Propose an... View Details
  • 01 Sep 2023
  • News

Solving for Z

With nearly 20 years of experience as a senior human resources executive, Matthew Breitfelder (MBA 2002) has seen a lot of change in the corporate talent space. But what’s happening now looks like a tectonic generational shift. From his perch as global head of human... View Details
Keywords: Alexander Gelfand; Illustrations by Doug Chayka; Administration of Human Resource Programs; Government
  • 01 Mar 2024
  • News

Game On

Valerie, a lifelong athlete who brings decades of experience in the fitness industry to the role of COO; Gordon is CFO and general counsel. People would naturally assume that a private, indoor club simply meant bringing the play out of... View Details
Keywords: Jen McFarland Flint; photographed by Edward Linsmier; Amusement, Gambling, and Recreation Industries; Arts, Entertainment
  • Web

Human Behavior & Decision-Making - Faculty & Research

are often predictable even over long horizons. We backtest demographic forecasts using data on US elections since 1952. We envision a forecaster who fits a model using data from a given election and uses that model, in tandem with a... View Details