Supply And Demand - Publications - Faculty & Research

2023
Working Paper

No Mask, No Service: Customer Reaction to Walmart’s 2020 National Mask Mandate

By: Innessa Colaiacovo

Multi-location firms face a complex series of economic tradeoffs when deciding whether to implement standard processes or allow processes to vary across establishments. One element of this tradeoff is customer response. This paper explores customer reaction to a... View Details

Keywords: Consumer Behavior; Geographic Location; Policy; Health Pandemics; Retail Industry; United States

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07 Aug 2006
Research & Ideas

Whatever Happened to Caveat Emptor?

Many of us learned at an early age the expression caveat emptor, or let the buyer beware. The phrase conjured up an image of a roiling, rollicking market that consumers best entered equipped for battle and prepared for disappointment—or... View Details

Keywords: by Sean Silverthorne; Retail

07 Sep 2007
What Do You Think?

Are Elite Business Schools Fostering the Deprofessionalization of Management?

management by building more value in their alumni networks than in their curricula and teaching. 2) Business school curricula, if not always their teaching, reflect the demands of the market. This is or is... View Details

Keywords: by Jim Heskett

21 Mar 2016
Lessons from the Classroom

When Your Classmate is an NBA Superstar (or Fashion Model, or Movie Actress)

world demand The executive education program was Elberse’s idea. Elberse, who is chair of the MBA program’s Required Curriculum, has been teaching a highly sought-after MBA course called Strategic Marketing in Creative Industries about... View Details

Keywords: by Dina Gerdeman; Entertainment & Recreation; Sports; Media & Broadcasting; Education

01 Mar 2014
News

Cutting Edge

and bolts: exiting underperforming adjunct businesses (e.g., pickles and fresh poultry); shaking up the management team; improving the supply chain (thereby increasing plant... View Details

Keywords: Food and Beverage Stores; Food and Beverage Stores; Food and Beverage Stores

January 2020 (Revised March 2020)
Case

SmileDirectClub: Better Is Better

By: Leonard A. Schlesinger and Aldo Sesia

Keywords: Direct-to-consumer; Brands and Branding; Strategy; Expansion; Online Technology; Medical Devices and Supplies Industry; Medical Devices and Supplies Industry; Medical Devices and Supplies Industry

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October 2011
Case

CNBM: Rolling Up China's Cement Industry

By: Joseph L. Bower and G.A. Donovan

The Chinese government has charged Song Zhiping with the job of rationalizing China's cement industry. He has acquired 200 plus companies, but the industry is still fractured. Can he succeed? View Details

Keywords: Industry Growth; Mergers and Acquisitions; Policy; Government and Politics; Construction Industry; Industrial Products Industry; China

Citation

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13 Aug 2018
Blog Post

Following My Dream: Launching a Venture

traction So far, we were able to acquire a handful of paying customers and have several exciting testing days ahead. Additionally, we ramped up our social media presence (follow us on Instagram @getsmoodi) View Details

Keywords: Entrepreneurship

14 Jan 2014
First Look

First Look: January 14

physical assets (such as health records); combining data within and across industries (to, say, coordinate supply chains); trading data (as mobile providers do with information on users' whereabouts); View Details

Keywords: Sean Silverthorne

22 Jul 2020
Blog Post

Is a Business School-Industry Collaboration Needed to Attract Black Talent to Campus?

demanding standards of an academic career, but a few is better than the current number. Or are these the kinds of ideas that just leave us with frustration and the same degree of diversity we have... View Details

Keywords: All Industries

28 Jul 2016
Op-Ed

Where is TripAdvisor for Doctors?

TripAdvisor demonstrates the reach and power of recommendation services for consumers: it has become the world’s largest travel site with 340 million unique monthly visitors and 350 million reviews online... View Details

Keywords: by John A. Quelch; Health

11 Mar 2001
Research & Ideas

Group Therapy

business groups can help foster entrepreneurship in a variety of ways. They can supply seed capital for budding entrepreneurs, when such capital is exceedingly scarce. Groups are also able to provide a variety of support activities View Details

Keywords: by Peter Jacobs

05 Dec 2005
Research & Ideas

VCs Survey Post-Bubble Opportunities

show a great demand for new solutions? "Clean energy is big on the West Coast," said Reiss. "Venture capitalists haven't traditionally invested in those areas that you mentioned . . . but given the amount of money that's in... View Details

Keywords: by Julie Hanna; Financial Services

01 Jun 2006
News

HBS Annual Report Details Strong Financial Growth

HBS closed the books on fiscal 2005 with more revenue and lower expenses than expected. Total revenues reached a new high of $331 million, $9 million more than forecast, and operating expenses totaled $307... View Details

Keywords: Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools

01 Dec 2006
News

Badaracco Addresses Japan Club

The HBS Club of Japan hosted Professor Joseph Badaracco at the Tokyo American Club in July for a talk on “The Demanding Challenges of Responsible Leadership.” Badaracco’s research focuses on business ethics, particularly on leadership... View Details

Keywords: Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools

June 2009
Case

Plaza, the Logistics Park of Zaragoza

In the year 2000, the Government of the Autonomous Community of Aragón, Spain, made public a project for the development of a large-scale logistics park in the outskirts of the city of Zaragoza. With an area of nearly 13 square kilometers, PLAZA (an acronym for... View Details

Keywords: Customer Satisfaction; Geographic Location; Growth and Development Strategy; Infrastructure; Logistics; Supply Chain; Transportation; Distribution Industry; Zaragoza

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June 17, 2016
Comment

Companies Need to Start Marketing Security to Customers

By: John A. Quelch

Recent events in Orlando underscore an important marketing truth: consumer safety and security are mission critical. A popular nightclub, Pulse, known as a safe place for the LGBT community, is put out of business at least temporarily by a terrorist act. Not far away... View Details

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22 Sep 2003
Research & Ideas

When Protestors Knock at Your Door

factor. For industrial firms, other elements will come into play. LaMure: It varies by firm and industry. For most firms, however, it is probably helpful to consider how their response may help or hinder their competitive position in a... View Details

Keywords: by Cynthia Churchwell

November 2023
Teaching Plan

Geely SEA: New Electric Vehicle Platforms

By: Willy Shih

Teaching Plan for HBS Case No. 622-001. Kent Bovellan, the Chief Engineer and Head of the Vehicle Architecture Center for Geely Holding, the Hangzhou, China headquartered global automotive group, was debating the platform choice for an upcoming "D" segment midsized... View Details