Interests Of Consumers - Publications - Faculty & Research

10 Jul 2017
Op-Ed

Op-Ed: It’s a Bad Idea to Ban Customers From Recording Videos

Consumers delight in using smartphones to record their experiences and surroundings, but for businesses, such devices present tricky challenges. Suppose a customer encounters a hair in her food, a spill in an aisle, or a rude clerk.... View Details

Keywords: by Benjamin G. Edelman; Food & Beverage; Air Transportation; Retail; Service

17 Sep 2013
First Look

First Look: September 17

recommendations for stocks with larger market capitalizations and lower return volatility than their sell-side peers, consistent with their facing fewer conflicts of interest and having a preference for... View Details

Keywords: Sean Silverthorne

22 Sep 2014
Op-Ed

Online Banks Fill Funding Needs for Small Business

percent for loans of up to $250,000 that can stretch for three years. P2P platforms offer amortizing loans with fixed interest rates and three to five year maturities. A third emerging online player in small... View Details

Keywords: by Karen Mills; Banking; Financial Services

July 2010 (Revised March 2012)
Case

China 'Unbalanced'

By: Diego A. Comin and Richard H.K. Vietor

In 2010, Wen Jiabao looked back at the financial crisis with some satisfaction. Using aggressive fiscal and monetary policy, China had weathered the crisis successfully, growing 8.7% annually in 2010. Most of the unemployed workers had returned to work, often... View Details

Keywords: Economic Growth; Financial Crisis; Trade; Currency Exchange Rate; Investment; Local Range; Growth and Development Strategy; Demand and Consumers; China

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18 Oct 2006
Research & Ideas

New at the Helm: A Talk with HBS Dean Light

some coursework similar to what I had been doing at JPL." As his doctoral work progressed, Light became "more and more interested in the Business School side of the joint program." He found... View Details

Keywords: by Roger Thompson; Education

November 2016 (Revised October 2018)
Case

Formlabs: Selling a New 3D Printer

By: Frank V. Cespedes, Olivia Hull and Amram Migdal

Headquartered in Somerville, Massachusetts, Formlabs manufactures 3D printers used to print everything from prototypes and models to jewelry, dental, and sculpture molds. As Formlabs prepares to ship its latest model, the Form 2, Head of Customer Development and... View Details

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26 Mar 2014
Research & Ideas

How Electronic Patient Records Can Slow Doctor Productivity

Digital record-keeping is slowly but inevitably replacing paper records everywhere from the pilot's cockpit to the registry of motor vehicles. But if implemented without proper consideration of how work gets... View Details

Keywords: by Dina Gerdeman; Health

2012
Chapter

Structuring Consulting Firms

By: Tim Morris, Heidi K. Gardner and N. Anand

This chapter presents a model of the way in which consulting and other professional-service firms organize themselves and grow. We will argue that the fundamental structural-design challenge for consulting firms, like other professional firms, is to adapt appropriately... View Details

Keywords: Experience and Expertise; Management Practices and Processes; Demand and Consumers; Service Operations; Organizational Design; Organizational Structure; Projects; Groups and Teams; Consulting Industry; Service Industry

Citation

04 Sep 2012
Research & Ideas

Why Most Leaders (Even Thomas Jefferson) Are Replaceable

high impact. Filtering A Leader There are three factors that social scientists agree minimize the impact of leaders: An external environment in which responses of competitors limits the leader's discretion... View Details

Keywords: by Kim Girard

27 Apr 2010
First Look

First Look: April 27

our results suggest that the predictive value of accruals and market participants' ability to process it are a significant driver of accrual-based anomalies. Consumer Policy... View Details

Keywords: Martha Lagace

May 2020
Teaching Note

Kraft Heinz: The $8 Billion Brand Write-Down

By: Jill Avery

Teaching Note for HBS Case No. 519-076. On Friday, February 22, 2019, following an unexpected and disappointing earnings report, The Kraft Heinz Company’s stock price fell 27%, wiping out $16 billion in market value. CEO Bernardo Hees had announced that the company had... View Details

Keywords: Marketing; Marketing Strategy; Brands and Branding; Consumer Products Industry; Consumer Products Industry; United States

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04 Sep 2012
Research & Ideas

Book Excerpt: Indispensable: When Leaders Really Matter

forces are: The external environment. The external environment forces leaders to act in response to its pressures, leaving individual leaders little control or influence on policy and implementation. Internal organizational dynamics. Leaders respond to the bureaucratic... View Details

17 Apr 2013
Research Event

Conference Challenges Gender Conventions

"look at the story over time, make it dynamic and interactive," and to consider interesting findings as jumping-off points rather than end points. "Part of my lifelong quest has been to make... View Details

Keywords: by Maggie Starvish

March 2022 (Revised December 2022)
Case

Perch

By: Jeffrey F. Rayport, Stacy Straaberg and Julia Kelley

In May 2021, Perch CEO Chris Bell needed to decide whether his e-commerce aggregator company, which bought and scaled Amazon Marketplace brands, should acquire up to three acquisition targets. The prospective acquisitions, Web Deals Direct, HomeCo, and Future Brands,... View Details

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23 Jan 2018
First Look

First Look at New Research and Ideas, January 23, 2018

Journal of Econometrics Scenario Generation for Long Run Interest Rate Risk Assessment By: Engle, Robert F., Guillaume Roussellet, and Emil N. Siriwardane Abstract—We propose a statistical model View Details

Keywords: Sean Silverthorne

24 Mar 2009
First Look

First Look: March 24, 2009

innovative new product for the treatment of acne that they hope to sell to consumers via direct-response television. The unconventional nature of the product and its... View Details

Keywords: Martha Lagace

14 Oct 2014
First Look

First Look: October 14

Review Making Charity Pay By: Norton, Michael I., and Jill Avery Abstract—Companies are increasingly experimenting with the use of philanthropy to enhance consumer loyalty, brand awareness, and sales. But... View Details

Keywords: Sean Silverthorne

24 Jul 2007
First Look

First Look: July 24, 2007

is reluctant to sell the company because his original vision was to create a family-owned conglomerate which would last for generations. Of his eight children, two are appropriate successors, but neither shows much View Details

Keywords: Martha Lagace

30 Apr 2012
Research & Ideas

India’s Ambitious National Identification Program

In a hugely ambitious project, the Unique Identification Authority of India has been charged with implementing a nationwide program to register and assign a one-of-a-kind ID number to every Indian resident—some 1.2 billion people—by 2020... View Details

Keywords: by Dina Gerdeman

May 2003
Background Note

How to Induce Retailers to Reduce Stockouts?

By: V.G. Narayanan

Describes how the lack of incentive alignment between retailers and their vendors can lead to stockouts. Also describes various means to reduce incentive misalignment and hence stockouts. View Details