Publications

August 2003 (Revised November 2003)
Background Note

Working Effectively with Counsel

Popular stereotypes of lawyers include "overhead," "Dr. No," "internal cop," "keep us out of trouble!" and "get us out of trouble!" Focus groups of business leaders queried in a survey by the Case Western Reserve University Law School associated the word "lawyer" with... View Details

Keywords: Law; Partners and Partnerships; Management Teams; Legal Services Industry

27 Jan 2009
First Look

First Look: January 27, 2009

b01/en/common/item_detail.jhtml?id=909033 Clutch Group: Should Abhi Shah Grab This Opportunity? Harvard Business School Case 809-065 Abhi Shah ('06), co-founding CEO of Clutch Group in the U.S. and Bangalore, must decide whether to risk a... View Details

Keywords: Martha Lagace

December 2002 (Revised February 2005)
Case

McKinsey and Company: An Institution at a Crossroads

By: Ashish Nanda

This case tracks McKinsey's evolution from its origin in 1926 to 2002, emphasizing the institutional heritage of the firm. It closes with a description of the challenges facing the firm's leadership in 2002. View Details

Keywords: Leadership; Growth Management; Organizational Culture; Service Industry

08 Dec 2011
Working Paper Summaries

Are There Too Many Safe Securities? Securitization and the Incentives for Information Production

Keywords: by Samuel G. Hanson & Adi Sunderam; Financial Services

Career Coach

Matt Spielman

Matt (Columbia ’94, HBS ’99) is the Founder and Managing Partner of Inflection Point Partners, an executive coaching and leadership development firm dedicated to igniting careers and energizing lives. Matt and his team at Inflection... View Details

Keywords: Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All)

November 2009 (Revised January 2010)
Case

Zara: Managing Stores for Fast Fashion

By: Zeynep Ton, Elena Corsi and Vincent Marie Dessain

Pablo Isla, the CEO of Zara, wanted to improve operational efficiencies in managing its store network. In particular, he wanted to improve labor productivity at the stores. He considered outsourcing certain store operations to third parties, changing the way store... View Details

Keywords: Compensation and Benefits; Employees; Managerial Roles; Service Operations; Business Processes; Organizational Change and Adaptation; Performance Efficiency; Performance Productivity; Retail Industry

07 Jun 2020
Working Paper Summaries

Financial Distancing: How Venture Capital Follows the Economy Down and Curtails Innovation

Keywords: by Sabrina T. Howell, Josh Lerner, Ramana Nanda, and Richard Townsend; Financial Services

26 Apr 2018
Cold Call Podcast

Why JPMorgan Chase Is Investing Millions in Detroit

Keywords: Re: Joseph L. Bower; Financial Services

March 2008
Supplement

Ujjivan: A Microfinance Institution at a Crossroads (B)

By: V.G. Narayanan and Pamela Freed

Case (B) of "Ujjivan: A Microfinance Institution at a Crossroads" addresses some of the actions Ujjivan, a microfinance provider in Bangalore, has taken with regard to issues raised in the (A) case, particularly regarding fraud and establishing financial... View Details

Keywords: Financial Institutions; Microfinance; Crime and Corruption; Accounting Audits; Product Development; Financial Services Industry; Bangalore

December 2009 (Revised February 2010)
Case

The Investment Fund for Foundations (TIFF) in 2009

By: Luis M. Viceira and Brendon Christopher Parry

In late June 2009, management at The Investment Fund for Foundations (TIFF) was considering expanding the footprint of the TIFF Diversified Fund (TDF), the first truly comprehensive endowment management vehicle offered under the TIFF banner. The recent large capital... View Details

Keywords: Financial Crisis; Asset Management; Financial Strategy; Investment Funds; Risk Management; Product Marketing; Financial Services Industry; United States

01 Dec 2000
News

Faculty News

With the 2000-2001 academic year in full swing, the expanding HBS faculty — now more than two hundred members strong — has seen a number of promotions, accessions to chaired professorships, movement of... View Details

Keywords: H. Naylor Fitzhugh (MBA '33); Educational Services; Educational Services

09 Jan 2013
Sharpening Your Skills

Sharpening Your Skills: Understanding Customers

Questions To Be Answered What's the biggest obstacle to excellence in service organizations? Should I do what my customers tell me to do? How can I understand my customers better? After the screw-up, what next? What's The Biggest Obstacle... View Details

Keywords: Re: Multiple Faculty

17 Feb 2015
HBS Case

HBS Cases: The Battle for San Francisco

San Francisco has always been a beacon for people who want to change the world. From beat poets to hippies to gay activists, each wave of counterculture immigration has put its stamp on the city, creating a unique blend that has set it... View Details

Keywords: by Michael Blanding; Technology

28 Oct 2014
First Look

First Look: October 28

of Search Engine Services: Channel Interdependence in Search Engine Results By: Edelman, Benjamin, and Zhenyu Lai Abstract—The authors examine prominent placement of search engines' own View Details

Keywords: Carmen Nobel

30 Apr 2012
Research & Ideas

India’s Ambitious National Identification Program

Aadhaar to the creation of bank accounts," Raina explains. "It is envisaged that Aadhaar will be used in a variety of other ways to reduce criminal diversion of... View Details

Keywords: by Dina Gerdeman

10 Mar 2015
Research & Ideas

The Surprising Winners and Losers in the Retail Revolution

coming, and entered services. If you look at the store today, almost a third of PetSmart's sales are in services, things like grooming or hoteling—those sales aren't going away, they are not threatened by the Internet. And while the pet... View Details

Keywords: by Sean Silverthorne; Retail

31 May 2017
Working Paper Summaries

Stock Price Synchronicity and Material Sustainability Information

Keywords: by Jody Grewal, Clarissa Hauptmann, and George Serafeim; Accounting; Financial Services

November 2012 (Revised July 2013)
Case

Gerry Pasciucco at AIG Financial Products

By: Gautam Mukunda and Thomas J. DeLong

Gerry Pasciucco was appointed to lead American International Group's Financial Products (AIGFP) group after the government bailout of AIG in 2008 and charged with the task of shutting down the division while minimizing the government's losses. AIGFP's failed trades had... View Details

Keywords: Corporate Accountability; Ethics; Crisis Management; Financial Crisis; Management Teams; Business and Government Relations; Financial Services Industry; United States