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Show Results For
-
All HBS Web
(1,729)
- People (4)
- News (396)
- Research (951)
- Events (9)
- Multimedia (21)
- Faculty Publications (458)
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- 06 Aug 2019
- Cold Call Podcast
Super Bowl Ads Sell Products, but Do They Sell Brands?
and the Pepsi logo, which you would never see in Atlanta any other time. So, that was a very interesting move. Kenny: But does that signal something bigger? Is there kind of a trend moving in the opposite direction? We're in this period...
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- 01 May 2020
- What Do You Think?
Does Remote Work Mix with Organizational Culture?
without too much difficulty. It all suggests that responses to the virus may hasten a trend already in process, that of more delivery of work performed remotely. The pros and cons of working remotely have been hashed over repeatedly....
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by James Heskett
- 02 Aug 2017
- What Do You Think?
Summing Up: Why Can’t Organizations Engage Their Employees?
but how does management engender that kind of excitement about work? Too often, here’s what happens: An annual employee engagement survey is taken, trends analyzed and reported back, opportunities for improvement discussed ... and...
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by James Heskett
- 24 Feb 2020
- Research & Ideas
The Hidden Vulnerabilities of Open Source Software
Commonly used free and open source software (FOSS) is one of the most significant technological trends of the decade. After all, 80-90 percent of a typical application contains FOSS components. And that View Details
- 19 May 2021
- Op-Ed
Why America Needs a Better Bridge Between School and Career
Working to Learn: Despite a growing set of innovators, America struggles to connect education and career explores several important trends from our analysis: Few programs strive for college and employment. Though organizations in the...
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by Joseph B. Fuller and Rachel Lipson
- 22 Feb 2021
- Book
Reaching Today's Omnichannel Customer Takes a New Sales Strategy
extrapolations of buying behavior in socially distanced contagion conditions. Second, the pandemic has accelerated trends that were in progress before, like omnichannel buying and multichannel selling. Third, the need to ramp-up virtual...
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by Kristen Senz
- 31 May 2017
- What Do You Think?
Can Amazon Do What Walmart Couldn’t, Stop the 'Wheel of Retailing'?
retailing? What do you think? References: James L. Heskett, W. Earl Sasser, Jr., and Leonard A. Schlesinger, “Leading for the Future of Services,” Chapter 8 in What Great Service Leaders Know & Do (Oakland: Berrett-Kohler Publishers, Inc., 2015), pp. 191-224. M. P....
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- 21 Feb 2019
- Research & Ideas
Voter ID Laws Don't Work (But They Don't Hurt Anything, Either)
policies, and for the overall legitimacy and stability of democratic regimes. In the United States, for instance, minorities are much less likely to vote than whites and young people are much less likely to vote than seniors. The trend of...
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by Sean Silverthorne
- 01 Jun 2022
- What Do You Think?
Is Stakeholder Management Facing New Headwinds?
ultimately be reflected in long-term earnings and benefit for shareholders? Should they resolve the dilemma in some other way? What do current trends and experiences say about the future of stakeholder management? Is it becoming too...
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by James Heskett
- 11 Aug 2011
- Lessons from the Classroom
Perfecting the Project Pitch
course for several years, says that the project pitch concept has evolved over time with several clear trends emerging. One is that there is a significant subset of students who have very good, well-thought-out ideas, but they have a...
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by Dennis Fisher
- 01 Mar 2021
- What Do You Think?
What Does Remote Work Mean for Middle Managers?
accelerating a trend toward work-from-anywhere policies that were already proliferating. The crisis required all of us to retreat from the offices from which we practiced our leadership and management crafts. We had to find new ways to...
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by James Heskett
- 06 Feb 2013
- What Do You Think?
Is ‘Conscious Capitalism’ an Antidote to Income Inequality?
issue." Just how the idea might be implemented more widely was a concern of several. As Michael Hogan put it, " absent a revival of the organized labor movement it is boards who are best positioned to reverse this ultimately fatal trend...
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by James Heskett
- 19 Oct 2021
- Research & Ideas
Fed Up Workers and Supply Woes: What's Next for Dollar Stores?
and delivery delays, and explains how dollar stores have been able to defy the downward trends that have devastated brick-and-mortar retail in recent years. This interview has been edited for clarity and length. Harvard Gazette: The...
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- 18 Jun 2018
- Research & Ideas
Warning: Scary Warning Labels Work!
challenging spot, since their responsibility to their shareholders is to make money, and their go-to way of doing this has been by selling junk food,” she says. “But, you can see this trend where they’re trying to juggle their product...
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- November 2005 (Revised December 2016)
- Case
Bally Total Fitness (A): The Rise, 1962–2004
By: John R. Wells, Elizabeth A. Raabe and Gabriel Ellsworth
From a single, modest club in 1962, Bally Total Fitness had grown to become—in management’s words—the “largest and only nationwide commercial operator of fitness centers” in the United States in 2004. Bally had faced its share of challenges, but the last couple of...
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Keywords:
Bally Total Fitness;
Fitness;
Gyms;
Health Clubs;
Chain;
Securities And Exchange Commission;
Paul Toback;
Weight Loss;
Exercise;
Contracts;
Personal Training;
Retention;
Accounting;
Accounting Audits;
Accrual Accounting;
Finance;
Advertising;
Business Growth and Maturation;
Business Model;
For-Profit Firms;
Customers;
Customer Satisfaction;
Public Equity;
Financing and Loans;
Revenue;
Revenue Recognition;
Geographic Scope;
Multinational Firms and Management;
Health;
Nutrition;
Business History;
Lawsuits and Litigation;
Management;
Business or Company Management;
Goals and Objectives;
Growth and Development Strategy;
Marketing;
Operations;
Service Delivery;
Service Operations;
Public Ownership;
Problems and Challenges;
Business and Shareholder Relations;
Business Strategy;
Competition;
Corporate Strategy;
Expansion;
Segmentation;
Trends;
Cost Management;
Profit;
Growth and Development;
Leadership Style;
Five Forces Framework;
Private Ownership;
Opportunities;
Motivation and Incentives;
Competitive Strategy;
Health Industry;
United States;
Illinois;
Chicago
Wells, John R., Elizabeth A. Raabe, and Gabriel Ellsworth. "Bally Total Fitness (A): The Rise, 1962–2004." Harvard Business School Case 706-450, November 2005. (Revised December 2016.)
- 09 Sep 2015
- Research & Ideas
Leadership Lessons of the Great Recession: Options for Economic Downturns
Dave Cote and his team brought to managing their company during the Great Recession. The shift to managing companies for short-term financial interests has been an increasing trend among US businesses, leading to a focus on actions that...
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- 19 Sep 2016
- Research & Ideas
Why Isn't Business Research More Relevant to Business Practitioners?
desire to conduct relevant research and to acquire the knowledge to do so, including by encouraging them to engage with practitioners,” he writes. In the end, the trend toward more applicable research will have to start with the...
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- Teaching Interest
Managing Human Capital
The Managing Human Capital course has been specifically designed to teach practical skills for the future general manager (not just the human resource practitioner) who seeks to manage both other people and her or his own career with optimal... View Details
Keywords:
Human Capital;
Hiring;
Socialization;
Performance Management;
Compensation And Benefits;
Talent Development And Retention;
Structure;
Career Management;
Human Resources;
Leadership;
Personal Development and Career;
Organizations;
Organizational Culture;
Organizational Design;
Organizational Structure;
Africa;
Asia;
Europe;
Middle East;
Latin America;
North and Central America;
South America
- September 2021 (Revised December 2023)
- Case
On the Bubble: Startup Bootstrapping
By: Jeffrey J. Bussgang, Tom Quinn and Annelena Lobb
Bubble was a software company in the low-code/no-code market, making tools that allowed users without traditional programming backgrounds or technical skills to build software. The case covers cofounder Joshua Haas’s engineering background, as he experienced a high...
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Keywords:
Business Startups;
Business Growth and Maturation;
Business Model;
Business Plan;
Disruption;
Transformation;
Trends;
Customer Focus and Relationships;
Customer Relationship Management;
Cost vs Benefits;
Decisions;
Entrepreneurship;
Venture Capital;
Equity;
Executive Compensation;
Recruitment;
Selection and Staffing;
Disruptive Innovation;
Technological Innovation;
Job Interviews;
Growth and Development Strategy;
Ownership Stake;
Opportunities;
Applications and Software;
Technology Adoption;
Technology Industry;
Web Services Industry;
New York (city, NY);
California;
France
Bussgang, Jeffrey J., Tom Quinn, and Annelena Lobb. "On the Bubble: Startup Bootstrapping." Harvard Business School Case 822-033, September 2021. (Revised December 2023.)
- 22 Jul 2019
- Book
How to Be a Digital Platform Leader
for entrepreneurs and startups. The authors discuss issues of power and of managing privacy, fairness, and public trust. Martha Lagace: What trends are you seeing around platforms? David Yoffie: The first question one must ask is: Are...
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by Martha Lagace