positive behavior - Publications - Faculty & Research

01 Jun 2024
News

Alumni Achievement Awards 2024

when I was barely old enough to see over the counter.” Mavericks: “Professor Abe Zaleznik taught what was essentially behavioral psychology. He likened entrepreneurs to juvenile delinquents because they don’t like rules or reporting to... View Details

23 Oct 2019
Blog Post

How to Talk Gooder in Business and Life

some of the biggest mistakes people make when having conversations? Too many to list here! What it means to “make mistakes” depends on your goals, which vary from conversation to conversation. Sometimes we just want to enjoy our time with other people, other times we... View Details

Research Summary

Overview

By: Ashley V. Whillans

Engaged with field work in East Africa, South Asia, and in several large hybrid organizations in the United States, Professor Whillans places a focus on exploring questions with strong theoretical motivation in the social psychological literature and relevant... View Details

28 Apr 2015
First Look

First Look: April 28

organization from outside can work less well than having managers develop their own, potentially inferior, performance measures. In this sense, it is the creation of a balanced scorecard, more than actual use, that can change an organization's culture. April 2015... View Details

Keywords: Sean Silverthorne

16 Apr 2001
Research & Ideas

Breaking the Code of Change

overhead, and it was planning an additional layoff of 8,300 employees at the time Dunlap took over. At the same time it invested in new paper machines and attempted to consolidate its global position by acquiring several foreign... View Details

Keywords: by Michael Beer & Nitin Nohria

27 Jun 2011
Research & Ideas

Recovering from the Need to Achieve

now teaches organizational behavior and leadership at HBS, DeLong has worked alongside hundreds of HNAPs. He calls himself a card-carrying group member, albeit in recovery. Recovery, to DeLong, entails confronting and getting control of... View Details

Keywords: by Kim Girard

Web

Faculty & Researchers - Managing the Future of Work

on Managing the Future of Work and co-PI of the Digital Reskilling Lab. Her research focuses on managerial and organizational drivers of productivity and growth in corporations and the public sector. She co-founded several large-scale projects to measure management... View Details

05 Feb 2018
What Do You Think?

Should Companies Disclose Employee Compensation?

narrow target pay range for every position in the company can be made transparent without revealing the exact pay for any person. This can help employees in their career planning and ambitions." Tahoegrrl reminded us: "There are... View Details

Keywords: by James Heskett; Financial Services

07 Mar 2022
Research & Ideas

Effective Leaders Share the Spotlight with Their Teams

between managers and team members that might be difficult to gauge any other way. Combing through data that included 10,673 managers and 2,316 firms from 2010 to 2019, the researchers examined the characteristics of managers who include others, how their View Details

Keywords: by Pamela Reynolds

14 Oct 2021
In Practice

Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return

Workers who used to be fine with regular office hours pre-pandemic are still struggling, as the pandemic continues to affect their availability and the predictability of their work hours. Parents with vaccinated kids could still find their children have to be at home... View Details

Keywords: by Kristen Senz

March 2016 (Revised May 2018)
Case

Reinventing Best Buy

By: John R. Wells and Gabriel Ellsworth

On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales. These results were in marked contrast... View Details

Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Information Technology; Information Infrastructure; Information Technology; Internet and the Web; Mobile and Wireless Technology; Internet and the Web; Applications and Software; Internet and the Web; Mobile and Wireless Technology; Resource Allocation; Computer Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Retail Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul

Citation

Educators

Purchase

10 Nov 2015
Op-Ed

Authentic Leadership Rediscovered

LinkedIn, Google and increasingly networked communities means that every leader has the informal equivalent of a “Yelp” score that will come to light. If people see their leaders as trustworthy and willing to learn, followers will respond very View Details

Keywords: by Bill George

25 Mar 2011
Working Paper Summaries

How Do Incumbents Fare in the Face of Increased Service Competition?

Keywords: by Ryan W. Buell, Dennis Campbell & Frances X. Frei; Banking

25 Jun 2024
Research & Ideas

How Transparency Sped Innovation in a $13 Billion Wireless Sector

2018, much of which came from the Federal Communications Commission’s (FCC) massive database of Wi-Fi products. The researchers used the FCC documents and other sources to observe firms' positions in a supply chain with rich detail,... View Details

Keywords: by Jay Fitzgerald; Technology

06 Dec 2011
First Look

First Look: Dec. 6

that escalate anxiety in high achievers and the unproductive behaviors you turn to for relief. Then adopt practices that give you the courage to "do the right things poorly" before "doing the right things well."... View Details

Keywords: Sean Silverthorne

16 Dec 2022
Research & Ideas

Why Technology Alone Can't Solve AI's Bias Problem

candidates and asked them to rank their top three choices. Some of these sets employed standard algorithms, which generally included only three women who ranked near the bottom of the list; others used fair-ranking algorithms, which represented women proportionately... View Details

Keywords: by Michael Blanding; Technology

24 Jun 2002
Research & Ideas

Four Keys of Enduring Success: How High Achievers Win

significance, and a legacy. Juggling all four at once is a trick that requires constant practice. People who fit our conventional notions of success display a lot of positive features, said Stevenson. But take a closer look and a View Details

Keywords: by Martha Lagace

18 Jan 2016
Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

data to decipher traits belonging to toxic workers. The result was anonymized personal data of almost 60,000 workers from 11 firms, about 70 percent of which were based in the United States. The positions were similar front-line, customer... View Details

Keywords: by Roberta Holland

01 Jun 2015
Research & Ideas

The Surprising Benefits of Oversharing

somewhere between "sometimes" and "frequently," meaning they assumed that they engaged in bad behavior less than the partner who did it "frequently"-yet they still chose the other partner. "I thought... View Details

Keywords: by Michael Blanding

12 Sep 2022
Research & Ideas

When Experts Play It Too Safe: Innovation Lessons from a NASA Experiment

non-expert group, the researchers found. This shows what the authors called a “feasibility preference.” Novel ideas appear riskier to experts Why do experts react this way? The behavior of chess masters offers some clues, the authors say.... View Details

Keywords: by Rachel Layne; Aerospace

Publications