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  • October 1975 (Revised June 1983)
  • Background Note

Understanding Communications in One-To-One Relationships

By: John J. Gabarro
Introduces the concepts of assumptions, perceptions and feelings, and applies these concepts to the problem of understanding the behavior that takes place between people in relationships. The note discusses a particular interaction that takes place between two men in a... View Details
Keywords: Interpersonal Communication; Emotions; Behavior; Attitudes; Perspective; Relationships
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  • July – August 2008
  • Article

When Virtue Is a Vice

By: Anat Keinan and Ran Kivetz
Choosing duty over pleasure today can cause regret down the road—whereas regret over the reverse is fleeting. Marketers of luxury products and services should consider prompting customers to predict their future feelings about choices made now. View Details
Keywords: Decision Choices and Conditions; Forecasting and Prediction; Moral Sensibility; Marketing Strategy; Consumer Behavior; Emotions; Luxury
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  • 28 Feb 2005
  • Research & Ideas

How to Harness Auction Fever

or money in trying to acquire the item, they may continue to bid past their initially set limit. To quit before "winning" makes it difficult to self-justify initial investments in pursuit of the item. Competitive arousal—or the mechanism underlying... View Details
Keywords: by Manda Salls; Web Services; Technology
  • 12 Feb 2019
  • First Look

New Research and Ideas, February 12, 2019

Joy—and What Will By: Whillans, A.V. Abstract— No abstract available. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55600 forthcoming Emotion Common Variants of the Oxytocin Receptor Gene Do Not Predict the Positive... View Details
Keywords: Dina Gerdeman
  • 03 Apr 2017
  • What Do You Think?

How About Investing in Human Infrastructure?

Hare said, “Should we do better in investing in people? They’re an asset of course we should!” Guy Higgins and Lewisman agreed, with conditions: “ (as with the GI Bill) make the offer to men and women who have some life experience and View Details
Keywords: by James Heskett; Construction
  • 02 Jul 2014
  • What Do You Think?

Are Today’s Business Heroes Challenging Our Ideas About Leadership?

leadership means understanding the emotions of leaders and followers. Brain science is making me question much of the literature I've read on leadership." These comments call for the question: Is there really a formula for great... View Details
Keywords: by James Heskett
  • 05 Nov 2007
  • What Do You Think?

Why Is Succession So Badly Managed?

or poorly at the time of their appointment, but "especially when the company had had poor prior performance." But he worries about the "cognitive and emotional baggage" that insiders bring with them as a result of... View Details
Keywords: Re: James L. Heskett
  • 2007
  • Working Paper

Highbrow Films Gather Dust: Time-inconsistent Preferences and Online DVD Rentals

By: Katherine L. Milkman, Todd Rogers and Max H. Bazerman
We report on a field study demonstrating systematic differences between the preferences people anticipate they will have over a series of options in the future and their subsequent revealed preferences over those options. Using a novel panel data set, we analyze the... View Details
Keywords: Internet and the Web; Decision Choices and Conditions; Attitudes; Conflict and Resolution; Emotions; Film Entertainment; Cognition and Thinking; Entertainment and Recreation Industry
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  • 09 May 2017
  • First Look

New Research and Ideas, May 9

categorical hierarchies and in the ability to reconcile incompatible organizational capabilities. Second, we theorize and attend to the role of emotional frames in innovation adoption. Thus, we advance a model that articulates how... View Details
Keywords: Sean Silverthorne
  • 04 Jun 2013
  • First Look

First Look: June 4

Emotional Benefits of Prosocial Spending By: Aknin, Lara B., Elizabeth W. Dunn, Ashley V. Whillans, Adam M. Grant, and Michael I. Norton Abstract—When does giving lead to happiness? Here, we present two studies demonstrating that the... View Details
Keywords: Sean Silverthorne
  • 02 Jan 2018
  • Research & Ideas

The Most Popular Stories and Research Papers of 2017

prioritization. Findings show that it happens because people feel positive emotions after task completion, yet it could hurt long-term performance. Workloads could be structured to help employee development as well as organizational... View Details
Keywords: by Sean Silverthorne
  • 09 Jun 2003
  • Research & Ideas

The Challenge of the Multi-site Nonprofit

between local and national leaders. Wide use of volunteer labor makes worker motivation more of an issue. Up to 60 percent of a nonprofit CEO's time is spent fundraising, time that could be spent building a more effective organization. The strong View Details
Keywords: by Sean Silverthorne
  • 20 Jan 2017
  • Research & Ideas

Here’s How Businessman Trump Is Likely to Approach the Presidency

serious leaders are men and women who are animated by a big, honorable mission, who get things done to achieve that mission, who demonstrate consistent emotional awareness as they do this, who motivate others to try to be better and... View Details
Keywords: by Christina Pazzanese
  • 20 Jul 2016
  • Research & Ideas

Airplane Design Brings Out the Class Warfare in Us All

expressing strong anger (36.3 percent of incidents in first class versus 27.8 percent in economy). Economy incidents were more likely to involve emotional outbursts (6.2 percent of incidents in economy versus 2.2 percent in first class).... View Details
Keywords: by Dina Gerdeman; Air Transportation; Sports; Travel
  • 08 Jul 2015
  • What Do You Think?

Do Americans Work Too Much and Think About Work Too Little?

well as emotional and business factors) every organization has to find its own optimal solution neuroscience in the last 20 years has proven that current business theory which basically has been developed from past slave-like &... View Details
Keywords: by James Heskett; Financial Services
  • 07 Aug 2012
  • Research & Ideas

Off and Running: Professors Comment on Olympics

audience mix, as does the element of national pride that comes with victory and the emotional flag-raising ceremony that follows. The brand power of the Olympics is also fueled by business and marketer attention, especially sponsorship... View Details
Keywords: Re: Multiple Faculty; Sports
  • 28 Jun 2016
  • First Look

June 28, 2016

deliberate learning efforts using both a cognitive (task understanding) and an emotional (self-efficacy) mechanism. We study the proposed framework by means of a mixed-method approach that combines the reach and relevance of a field... View Details
Keywords: Sean Silverthorne
  • 05 Mar 2013
  • First Look

First Look: March 5

Allocators with suspicious partners did not significantly differ from liars on word count. Allocators with suspicious partners used more negative emotion words and profanity. Mixed support was found for indexes from Coh-Metrix that... View Details
Keywords: Sean Silverthorne
  • 17 May 2004
  • Research & Ideas

Why We Don’t Study Corporate Responsibility

managers respond effectively to acute episodes of intersecting ethical, practical, and psychological adversity—such as financial crises, inhospitable political contexts, or even natural disasters? In the face of extreme constraints, View Details
Keywords: by Manda Salls
  • 11 Feb 2002
  • Research & Ideas

Secrets of the Successful Businesswoman

your emotional life and your commitments to others and your relationships and your commitments to an institution and [pursuing] excitement and opportunity and possibility." Each woman she described had reconciled her own multiple... View Details
Keywords: by Martha Lagace

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