Publications

Find at Harvard

1986
Chapter

Alternative Limited Communication Systems: Centralization vs. Interchange of Information

By: Jerry R. Green and Jean-Jacques Laffont

March 2010 (Revised February 2011)
Case

Cognizant 2.0: Embedding Community and Knowledge Into Work Processes

By: Robert G. Eccles and Thomas H. Davenport

Knowledge management has been a high priority for Cognizant Technology Solutions since its inception since its global delivery model requires the global sharing of knowledge. Its first major tool was called the Knowledge Management Appliance but as Web 2.0 tools came... View Details

Keywords: Knowledge Management; Knowledge Sharing; Knowledge Use and Leverage; Product Development; Service Delivery; Business Processes; Organizational Structure; Cooperation; Information Technology Industry

Educators

March 1994 (Revised March 1995)
Teaching Note

Amelia Rogers at Tassani Communications (A) and (B) TN

By: Linda A. Hill and Katherine Seger Weber

Teaching Note for (9-492-034) and (9-492-035). View Details

Keywords: Telecommunications Industry

1999
Working Paper

How Communication Links Influence Coalition Bargaining: A Laboratory Investigation

By: Gary E. Bolton, Kalyan Chatterjee and Kathleen L. McGinn

22 Mar 2023
Podcast

Delta Dental’s Sarah Chavarria on the value of communication

It’s a simple formula but hard to get right. By tuning in to what’s happening throughout the organization, asking the right questions, and listening carefully, leaders can foster innovation, build consensus and increase engagement. View Details

17 May 2010
News

Don't Make These Mistakes with Your Online Brand Community

31 Oct 2019
News

Business Success Means Community Success in Wisconsin; GNN Roundup

Clubs News Clubs News Wisconsin executives share success More than 100 alumni and guests of the HBS Club of Wisconsin gathered on October 8 at the Fiserv Forum, home arena of the Milwaukee Bucks, to explore how two local business leaders are positively impacting the... View Details

Keywords: Margie Kelley

2014
Working Paper

Mobilizing Culture for Public Action: Community Participation and Child Rights in Rural Uttar Pradesh

By: Akshay Mangla

Community-based initiatives that work to empower the poor and promote their participation have gained strong support among scholars and practitioners of development. Yet the questionable assumptions about culture and development that inform these initiatives render it... View Details

Keywords: India; Culture; Child Rights; Caste Relations; Child Education; Child Health; India

Forthcoming
Article

Dynamic Silos: Increased Modularity and Decreased Stability in Intra-organizational Communication Networks During the COVID-19 Pandemic

By: Tiona Zuzul, Emily Cox Pahnke, Jonathan Larson, Christopher White, Patrick Bourke, Nicholas Caurvina, Neha Parikh Shah, Fereshteh Amini, Youngser Park, Joshua Vogelstein, Jeffrey Weston and Carey E. Priebe

Workplace communications around the world were drastically altered by COVID-19, related work-from-home orders, and the rise of remote work. To understand these shifts, we analyzed aggregated, anonymized metadata from over 360 billion emails within 4,361 organizations... View Details

Keywords: Remote Work; COVID-19; Communication Technology; Organizational Change and Adaptation

January 2003
Article

Dyadic Processes of Disclosure and Reciprocity in Bargaining with Communication

By: Kathleen L. McGinn, Leigh Thompson and Max H. Bazerman

Keywords: Negotiation; Communication

Find at Harvard

May–June 2023
Article

A New Approach to Building Your Personal Brand: How to Communicate Your Value

By: Jill Avery and Rachel Greenwald

For better or worse, in today’s world everyone is a brand. Whether you’re applying for a job, asking for a promotion, or writing a dating profile, your success will depend on getting others to recognize your value. So you need to get comfortable marketing... View Details

Keywords: Personal Brand; Influencer Marketing; Leadership Development; Marketing; Brands and Branding; Identity; Reputation; Competency and Skills

Register to Read

September 2016
Article

Communicating Value in Healthcare Using Radar Charts: A Case Study of Prostate Cancer

By: Nikhil G. Thaker, Tariq N. Ali, Michael E. Porter, Thomas W. Feeley, Robert S. Kaplan and Steven J. Frank

Question: Can we create a value-based tool to visualize the outcomes and cost of various treatments that could facilitate patient-centered decision making?

Summary Answer: We developed a standardized value framework by using radar charts to visualize and... View Details

Keywords: Decision Making; Health Care and Treatment; Health Industry

09 Jun 2023
Blog Post

Actions Organizations Can Take to Communicate Their Commitment to Diversity, Equity, Inclusion, and Belonging

For organizations seeking to understand the actions needed to achieve their diversity and inclusion recruiting goals and to communicate their commitment to diversity and inclusion in the recruiting process, there are a lot of questions on... View Details

Keywords: All Industries

24 Jul 2000
Research & Ideas

Linking the Globe: The Role of Media and Communications

If proof was needed that change is afoot in the worldwide media industry, it came in the form of late alterations to a panel on the subject at the HBS Global Alumni Conference. CEOs Jean-Marie Messier of France's Vivendi and Thomas Middlehof of Germany's Bertelsmann... View Details

Keywords: by Kenneth Liss; Information; Publishing; Journalism & News; Media & Broadcasting

2019
Article

Industrie-Holding: Creating a Community of Interest among Swiss 'Multinationals'

By: Sabine Pitteloud

This article focuses on the genesis and evolution of Industrie-Holding, a federation of Swiss multinationals, from 1942 onwards. Thanks to recent donations from the Alusuisse and Hero archives, historians now have access to the minutes of the Industrie-Holding... View Details

Keywords: Business ＆ Government Relations; Multinationals; Lobbying; Business and Government Relations; Multinational Firms and Management; Switzerland

June 2012
Article

Meta-organization Design: Rethinking Design in Interorganizational and Community Contexts

By: Ranjay Gulati, P. Puranam and Michael Tushman

This article provides conceptual foundations for analyzing organizations comprising multiple legally autonomous entities, which we call meta-organizations. We assess the antecedents of the emergence of such collectives and the design choices they entail. The article... View Details

Keywords: Organizational Design

Find at Harvard

February 2014
Teaching Note

Community Health Workers in Zambia: Incentive Design and Management

By: Nava Ashraf and Kristin Johnson

Keywords: Developing Countries and Economies; Training; Health Care and Treatment; Compensation and Benefits; Recruitment; Selection and Staffing; Mission and Purpose; Non-Governmental Organizations; Motivation and Incentives; Health Industry; Zambia

2003
Working Paper

How Communication Links Influence Coalition Bargaining: A Laboratory Investigation

By: Gary E. Bolton, Kalyan Chatterjee and Kathleen L. McGinn

2000
Working Paper

How Communication Links Influence Coalition Bargaining: A Laboratory Investigation

By: Gary E. Bolton, Kalyan Chatterjee and Kathleen L. McGinn