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  • Web

Courses | Social Enterprise | Harvard Business School

First-Year Required Curriculum (RC) During the first year at Harvard Business School, all students pursue the same course of study: the Required Curriculum . By studying under a common curriculum, students build a solid, broad foundation... View Details
  • March 2011
  • Case

Calveta Dining Services, Inc.: A Recipe for Growth?

By: James L. Heskett and Patricia Girardi
Calveta Dining Services contracts with senior living facilities (SLFs) for the management of food service to residents. Created by Antonio Calveta and built on his passion for food and traditional family values, the firm had enjoyed three decades of strong growth when... View Details
Keywords: Corporate Vision; Employee Empowerment; Service Management; Family Businesses; Growth Strategy; Family Business; Expansion; Communication; Employee Relationship Management; Service Operations; Organizational Structure; Growth and Development Strategy; Service Industry; Food and Beverage Industry
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  • Web

Biography - Institute For Strategy And Competitiveness

His research has received numerous awards, and he is the most cited scholar today in economics and business. While Michael Porter is at the core a scholar, his work has achieved remarkable acceptance by practitioners across multiple... View Details
  • 2014
  • Article

Notes from the Search for Deep Indicators in Services

By: James L. Heskett
Much of the research in the service sector over the last four decades has concerned itself with the search for deep indicators that explain service performance. This paper provides a brief retrospective of some of this research and illustrates the directions that this... View Details
Keywords: Service Delivery; Organizational Culture; Performance; Service Industry
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  • Web

2023 Reunion Presentations - Alumni

Reunions 2023 Reunion Presentations At Reunions, HBS faculty and other thought leaders address a range of issues facing business and society. Program recordings and materials (slide deck, handouts, etc.) are made available only when permission is given View Details
  • Web

Skydeck - Alumni

growing trend of global consumer technology companies created in Asia—not just powered by it Well Said Anada Lakra’s (MBA 2021) startup helps non-native speakers master the art of the English language Making Peace with Anger How Walker &... View Details
  • 18 Dec 2012
  • First Look

First Look: December 18

puts the increasingly complex job of Chief Executive in a very real context. It serves as a practical guide by allowing you to walk alongside Jim as he takes on his new role and all its attendant challenges.... View Details
Keywords: Carmen Nobel
  • 29 Jan 2013
  • First Look

First Look: Jan. 29

"Client Development Centre (CDC)," an innovative idea and set of services launched by Dr. Jim Hever who holds a Ph.D. in Strategic Leadership Development. The mission of the CDC is to improve the... View Details
Keywords: Sean Silverthorne
  • 01 Oct 2013
  • First Look

First Look: October 1

by managers facing intertemporal decisions. We assess the association between different types of performance measures and the time horizon of business unit managers who have profit responsibility. Our results, based on a sample of 105... View Details
Keywords: Sean Silverthorne
  • Article

Enfranchisement of Service Workers

By: Leonard A. Schlesinger and James Heskett
Enfranchisement is achieved through an integration of empowerment with methods of pay for performance. Evidence from Ito Yokado Group in Japan and Nordstrom in the US demonstrates the positive effects of enfranchisement. Successful efforts to enfranchise employees: 1.... View Details
Keywords: Motivation and Incentives; Franchise Ownership; Employees; Compensation and Benefits; Service Industry; Japan; United States
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  • 28 Jul 2015
  • First Look

First Look: July 28, 2015

of the business model as decisions enforced by the authority of the firm; this definition enables the analysis of business models through the analysis of individual firm choices. We situate negotiation outcomes within the strategy... View Details
Keywords: Carmen Nobel
  • Web

Curriculum - Business & Environment

by the Sustainable Development Goals, including climate, gender equality, and poverty reduction. For the full listing, click here . Tough Tech Ventures (Spring 2025) Joshua Lev Krieger & Jim Matheson While... View Details
  • Web

HBR Classics - Alumni

HBR CLASSICS Through the years, a number of Harvard Business Review articles written by Harvard Business School faculty and others have risen to “classics” status – articles that are so groundbreaking in their scope or elemental in their... View Details
  • Web

Entrepreneurial Management Curriculum - Faculty & Research

managers at all types of organizations (e.g., small companies, large companies, non-profits, and public servants) become more effective at enhancing the value of those organizations. HBS professor Ken Andrews described three roles for the general manager: [1] Setting... View Details
  • 23 Aug 2011
  • First Look

First Look: August 23

that exposure to informational advertising can decrease the consumer's tendency to purchase the promoted product. The structural estimates imply that an exposure to a single advertisement decreases the consumer's probability of not choosing her best alternative View Details
Keywords: Sean Silverthorne
  • Web

Business Fundamentals Course - CORe | HBS Online

during interviews as you prepare for your next opportunity. You can also earn undergraduate academic credit for CORe in select course starts. By learning these essential business skills, I now feel more prepared to advance scientific... View Details
  • 08 Oct 2013
  • First Look

First Look: October 8

differentiate "quality FDI" in several different ways. First, we look at the possibility that the effects of FDI differ by sector. Second, we differentiate FDI based on objective qualitative industry characteristics including... View Details
Keywords: Sean Silverthorne
  • 15 Feb 2024
  • News

Startup Shepherds

By their count, Catalina Daniels and Jim Sherman (both MBA 1991) listened to approximately 300 startup pitches in 2016, the first year the HBS classmates worked side by side as angel investors in New York. “You meet a lot of very smart people, with what sound like good... View Details
Keywords: April White
  • Web

Past Issues - Alumni

Fall HBS faculty on the causes of the 2008 global financial crisis—and how to prevent the next one Complete Table of Contents June 2018 The Long Run What happens when the unstoppable force of Jim Langford meets a seemingly immovable... View Details
  • 05 Aug 2008
  • First Look

First Look: August 5, 2008

/b01/en/common/item_detail.jhtml?id=708499 Name Your Price: Compensation Negotiation at Whole Health Management (A) Harvard Business School Case 908-064 MBA student Monroe Davies is asked by a potential employer to determine his own... View Details
Keywords: Martha Lagace