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- Faculty Publications (155)
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- All HBS Web (607)
- Faculty Publications (155)
- October 1990
- Case
Caldwell Partners International, Inc.
Heskett, James L., and Leonard A. Schlesinger. "Caldwell Partners International, Inc." Harvard Business School Case 691-009, October 1990.
- November 1974 (Revised July 1975)
- Case
Ropax, Inc. (A)
By: James L. Heskett and David H. Maister
Heskett, James L., and David H. Maister. "Ropax, Inc. (A)." Harvard Business School Case 675-064, November 1974. (Revised July 1975.)
- 20 Nov 2012
- First Look
First Look: November 20
their increased tendency to behave fairly. Read the paper: http://www.people.hbs.edu/mnorton/shaw et al.pdf Robust Enforcement Should Complement Voluntary Regulation Authors:Jodi L. Short and Michael W. Toffel Publication:Georgetown... View Details
Keywords: Sean Silverthorne
- 01 Dec 2000
- News
Faculty News
Changes Several chaired professors, listed at right with their new titles, have moved to vacated professorships. Teresa M. Amabile Edsel Bryant Ford Professor of Business Administration Paul M. Healy James R. Williston Professor of... View Details
- August 1993
- Case
USAA: Business Process Review for the Great Lakes Region
By: James L. Heskett and Roger H. Hallowell
USAA proposes to develop a new set of processes for its property and casualty division. The case focuses on processes used in automobile claims. View Details
Heskett, James L., and Roger H. Hallowell. "USAA: Business Process Review for the Great Lakes Region." Harvard Business School Case 694-024, August 1993.
- October 1992 (Revised December 1993)
- Case
ServiceMaster Co.: The Quality Services Network
By: James L. Heskett and Roger H. Hallowell
Keywords: Service Industry
Heskett, James L., and Roger H. Hallowell. "ServiceMaster Co.: The Quality Services Network." Harvard Business School Case 693-042, October 1992. (Revised December 1993.)
- January 1992
- Supplement
Texaco, Inc., Supplement
By: James L. Heskett and Roger H. Hallowell
Heskett, James L., and Roger H. Hallowell. "Texaco, Inc., Supplement." Harvard Business School Supplement 392-080, January 1992.
- 17 Jul 2012
- First Look
First Look: July 17
identified and classified in terms of specifying, allocating, and utilizing capacity. The first two categories reflect challenges faced by infrastructure providers; the last category, challenges faced by... View Details
Keywords: Sean Silverthorne
- March 1996
- Case
Banc One--1996
By: James L. Heskett and Thomas N. Urban Jr
In February 1995, Banc One faced the replacement of the "Uncommon Partnership," a basic operating strategy that had served it well for years. Leadership now struggled with the new protocols for replacement operating strategies. View Details
Heskett, James L., and Thomas N. Urban Jr. "Banc One--1996." Harvard Business School Case 396-315, March 1996.
- June 2008
- Case
Professors Sven Larson and Kenneth Carpenter (A)
By: James L. Heskett and Tor Askild Aase Johannessen
Professor Kenneth Carpenter has received word that he has inadvertently offended one of his students. He is pondering a possible response. View Details
Keywords: Interpersonal Communication; Higher Education; Learning; Teaching; Conflict and Resolution
Heskett, James L., and Tor Askild Aase Johannessen. "Professors Sven Larson and Kenneth Carpenter (A)." Harvard Business School Case 908-408, June 2008.
- July 2000 (Revised October 2000)
- Case
Cisco Systems: Are You Ready? (A)
By: James L. Heskett and John P. Morgridge
An Internet service provider, INS, in which Cisco Systems has a minority ownership stake, receives an offer of $3.1 billion from Cisco's rival Lucent. Cisco's management has to decide whether to act on a request from INS management that Cisco make a counteroffer. The... View Details
Keywords: Corporate Strategy; Management Analysis, Tools, and Techniques; Ownership Stake; Strategic Planning; Innovation and Management; Technology; Information Technology Industry; Web Services Industry
Heskett, James L., and John P. Morgridge. "Cisco Systems: Are You Ready? (A)." Harvard Business School Case 901-002, July 2000. (Revised October 2000.)
- May 1990
- Teaching Note
Girl Scouts of the U.S.A. (A), (B), and (C), Teaching Note
- 10 Feb 2016
- Sharpening Your Skills
Sharpening Your Skills: New Insights into Career Development
Christensen discusses economic theory and personal happiness. WORKING PAPERS Looking Up and Looking Out: Career Mobility Effects of Demographic Similarity among Professionals Kathleen L. McGinn and Katherine View Details
Keywords: Re: Multiple Faculty
- June 2008
- Supplement
Professors Sven Larson and Kenneth Carpenter (E)
By: James L. Heskett and Tor Askild Aase Johannessen
Prof. Kenneth Carpenter has received word that he has inadvertently offended one of his students. He is pondering a possible response. View Details
Heskett, James L., and Tor Askild Aase Johannessen. "Professors Sven Larson and Kenneth Carpenter (E)." Harvard Business School Supplement 908-412, June 2008.
- June 2008
- Supplement
Professors Sven Larson and Kenneth Carpenter (D)
By: James L. Heskett and Tor Askild Aase Johannessen
Prof. Kenneth Carpenter has received word that he has inadvertently offended one of his students. He is pondering a possible response. View Details
Heskett, James L., and Tor Askild Aase Johannessen. "Professors Sven Larson and Kenneth Carpenter (D)." Harvard Business School Supplement 908-411, June 2008.
- June 2008
- Supplement
Professors Sven Larson and Kenneth Carpenter (B)
By: James L. Heskett and Tor Askild Aase Johannessen
Professor Kenneth Carpenter has received word that he has inadvertently offended one of his students. He is pondering a possible response. View Details
Heskett, James L., and Tor Askild Aase Johannessen. "Professors Sven Larson and Kenneth Carpenter (B)." Harvard Business School Supplement 908-409, June 2008.
- 01 Feb 2000
- News
Executives Convene to Discuss Consumer-Driven Health Care
conference included a dinner talk by William W. George (MBA '66), CEO of Medtronic, on "The Future of 21st-Century Health: The Right Care" and a lively session moderated by HBS professor emeritus View Details
- 01 Mar 2003
- News
California Research Center Marks Fifth Year
steering committee chairman Arthur Rock (MBA ’51), CRC executive director Christina L. Darwall (MBA ’75) and her staff wrote a mock case about Rock, a legendary founding father of the venture capital industry. Rock, who was presented with... View Details
- 01 Sep 2008
- News
Faculty Books
Service Profit Chain to Work for Unbeatable Competitive Advantage by James L. Heskett, W. Earl Sasser, and Joe Wheeler (Harvard Business Press) The authors extend their earlier... View Details
- 01 Dec 2012
- News
Chao Family Donates $40 Million to HBS
A MEMORABLE DAY: Dr. Chao and his daughters, flanked by Dean Nohria and Harvard President Drew Faust. HBS and Harvard University have received a $40 million gift from a foundation of Dr. James Si-Cheng Chao... View Details