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Show Results For
- All HBS Web
(608)
- People (1)
- News (146)
- Research (400)
- Events (2)
- Multimedia (10)
- Faculty Publications (255)
- 05 Dec 2006
- First Look
First Look: December 5, 2006
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=805139 Gordon Bethune at Continental Airlines Harvard Business School Case 406-073 Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=406073... View Details
Keywords: Sean Silverthorne
- 01 Jun 2016
- News
Prima Datarina
with a long history in the airline and hotel industries now gaining traction in the arts world. By analyzing existing data, Hodges and her team have the flexibility to adjust ticket prices on a weekly, or even daily, basis to smooth the... View Details
Keywords: Julia Hanna
- 23 Feb 2021
- Research & Ideas
COVID-19 Shines New Light on Working Conditions in Supply Chains
due to the fact that US OSHA hasn’t developed standards to govern these issues. [US President Joseph] Biden has just tasked OSHA with doing just this, and the Centers for Disease Control and Prevention (CDC) is also now finally working on standards for domestic View Details
- 01 Jun 2002
- News
Pursuing the Ultimate Deal
even as he arranges to receive a shipment of weapons from Iran. (“Arafat has to sign off on everything, down to airline tickets,” Ross said. “There is no way he did not know about the Karine A,” the ship that was seized in January... View Details
- 01 Oct 2002
- News
Books
Great Performances, J. Richard Hackman uses examples ranging from orchestras to airline cockpit crews to prove that it's not a leader's management style that determines performance, but how well a leader designs and supports a team so... View Details
- 21 Feb 2012
- First Look
First Look: Feb. 21
April 2010, the eruption of a volcano wreaked havoc in the airline industry and placed Aer Arann on the brink of liquidation. For founder, sole owner, and chairman, Padraig O'Ceidigh, the airline has been a... View Details
Keywords: Sean Silverthorne
- 17 May 2016
- First Look
May 17, 2016
situational inequality, induced by the design of environments, can foster antisocial behavior. We use a complete set of all onboard air rage incidents over several years from a large, international airline to test our predictions.... View Details
Keywords: Sean Silverthorne
- Profile
Tim Nicolette
LEK Consulting in Boston where I gained a lot of basic business, analytical, and strategic skills, and exposure to a wide range of industries from airlines and retail to biotech and P.E. But fundamentally, I wasn’t passionate about the... View Details
- 14 Sep 2015
- Research & Ideas
Rewriting the Rules of Service Competition
India, and Southwest Airlines in the U.S. have done it. Amazon, while achieving much of this, hasn’t yet realized it fully. What must leaders know and do to deliver breakthrough service? Several things stand out. Among the things we’ve... View Details
- 01 Oct 2000
- News
The Entrepreneurial Venture
surprising that the venture capital industry was essentially dormant at the time. But with the growth of the microprocessor and of biotechnology in the late 1970s, as well as the deregulation of the airline and financial services... View Details
- 01 Dec 2011
- News
At Your Service
what’s fueling the greens. Southwest Airlines would be red on food service. But Southwest doesn’t pay much attention to that, because getting better at food service would slow its turnaround time, which is a big green for the View Details
- 06 Oct 2011
- What Do You Think?
How Will the ‘Moneyball Generation’ Influence Management?
dashboard, "indirect goals" that help predict and explain financial performance beyond the "direct goal" of profit. These might include the speed of aircraft turnaround in the airline industry, the conversion rate of... View Details
Keywords: by James Heskett
- 01 Sep 2020
- News
Good Odds
Illustration by Chris Gash Last spring, as the number of air travelers plummeted, airlines and their meal suppliers were left holding the bag—an enormous snack bag filled with individually wrapped cookies, salted pretzels, and cheese... View Details
- 12 Mar 2013
- First Look
First Look: March 12
let people pay their bills online, and airline apps let them check in and monitor the status of their flights. (2) Offer unique value. In South Korea, commuters can use an app to order groceries while waiting for their trains. (3) Provide... View Details
Keywords: Sean Silverthorne
- 06 Apr 2015
- Research & Ideas
After Germanwings, More Attention Needed on Employee Mental Health
people? One possible answer came this past week when the airline revealed that the pilot, Andreas Lubitz, had previously suffered from deep depression. Debates began about how Lubitz's mental health played into the tragedy, what treatment... View Details
- 01 Apr 1997
- News
Manager's Notebook
Rayport and Hagel predict that customers will put aside concerns over privacy if they receive sufficient value in return for providing personal information. For example, the authors note that airlines have no trouble collecting... View Details
Keywords: Judith Ross
- 13 Oct 2011
- Lessons from the Classroom
Building a Business in the Context of a Life
O'Ceidigh (HBS OPM 2007), who held a variety of jobs: teacher, lawyer, accountant, and, ultimately, owner of the airline Aer Arann, where he experienced both success and financial hardship. They also learn about following their passion by... View Details
- 24 Feb 2009
- First Look
First Look: February 24, 2009
efficiency benefits, rebates, and treatment in case of loss or fraud. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=909006 Distribution at American Airlines (A) Harvard Business School Case 909-035... View Details
Keywords: Martha Lagace
- 01 Dec 2010
- News
Eight Join HBS Faculty
teaches the first-year course Technology and Operations Management. His research focuses on techniques to evaluate and improve the performance of complex systems in the airline and sports industries. Fearing earned his Ph.D. from MIT in... View Details
- 20 Sep 2016
- First Look
September 20, 2016
https://cb.hbsp.harvard.edu/cbmp/product/916033-PDF-ENG Harvard Business School Case 517-017 Singapore Airlines: Premium Goes Multi-Brand Singapore Airlines had long been considered the gold standard for its innovative customer service.... View Details
Keywords: Sean Silverthorne