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  • July 2022
  • Case

A Soul and a Service: North Carolina Mutual Life Insurance

By: Tom Nicholas and John Masko
The North Carolina Mutual and Provident Association (the Mutual) was founded in 1898 as a for-profit entity selling life insurance catering to the Black community. The Mutual was entering a field crowded with established White-owned competitors that largely refused to... View Details
Keywords: Black Entrepreneurs; Insurance; History; Race; Prejudice and Bias; Entrepreneurship; Decision Choices and Conditions; Growth and Development Strategy; Insurance Industry; United States
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  • 05 Oct 2021
  • Blog Post

First-Gen Voices: Eric Westphal on Tapping into the Global Alumni Network & Making a Difference across Borders

continued to engage with HBS students and drive career opportunities across the globe – including the connection between Eric Westphal (MBA 2021) and Diego Dzodan (MBA 1999). Westphal grew up helping out in his family’s small retail... View Details
  • November 2011
  • Article

KFC's Radical Approach to China

By: David E. Bell and Mary L. Shelman
Global companies face a crucial question when they enter emerging markets: how far should they go to localize their offerings? Typically they try to sell core products or services pretty much as they've been sold in Europe or the United States, with headquarters... View Details
Keywords: Food; Food and Beverage Industry; China
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  • 24 Oct 2017
  • News

What Managers Need to Know About Social Tools

  • 28 Jun 2004
  • Research & Ideas

How to Avoid a Price Increase

When product companies see the cost of materials rise, the result for consumers is often a price increase (gasoline) or, less often, a smaller amount of product at the same price (potato chips). Which option is more likely to turn off... View Details
Keywords: by Manda Salls

    Roy D. Shapiro

    Roy D. Shapiro is the Philip Caldwell Professor of Business Administration at the Harvard University Graduate School of Business Administration.  He is currently the faculty co-chair of the School's Technology and Operations Management Unit... View Details

    • August 2018 (Revised September 2018)
    • Case

    LendingClub (A): Data Analytic Thinking (Abridged)

    By: Srikant M. Datar and Caitlin N. Bowler
    LendingClub was founded in 2006 as an alternative, peer-to-peer lending model to connect individual borrowers to individual investor-lenders through an online platform. Since 2014 the company has worked with institutional investors at scale. While the company assigns... View Details
    Keywords: Data Science; Data Analytics; Investing; Loans; Investment; Financing and Loans; Analytics and Data Science; Analysis; Forecasting and Prediction; Business Model
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    • 10 Sep 2001
    • Research & Ideas

    Do You Have Change Fatigue?

    management," and the peculiarly American overemphasis on taking action. If companies in fact depended on dramatic, top-down change, few would survive. Instead, most organizations succeed because of the View Details
    Keywords: by Nick Morgan
    • 05 Sep 2018
    • Research & Ideas

    The Hidden Benefit of Giving Back to Open Source Software

    pixelfit Companies that contribute to open source software and use it in their own IT systems and applications can gain a competitive advantage—even though they may be helping their competitors in the short run. Open source software is... View Details
    Keywords: by Kristen Senz; Computer
    • January 2020
    • Case

    Ureed.com: The Marketplace for Language

    By: Ashley V. Whillans, Esel Çekin and Alpana Thapar
    Jordanian entrepreneur, Nour Al Hassan, founded Tarjama in 2008, tapping into an underserved and high demand need: Arabic translation service. Its lean model comprised of hiring full-time employees, mainly women, who worked from home. It steadily grew over the... View Details
    Keywords: Language Translation; Freelancers; Entrepreneurship; Human Resources; Management; Expansion; Quality; Growth and Development Strategy
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    • 14 Jul 2020
    • Research & Ideas

    Restarting Under Uncertainty: Managerial Experiences from Around the World

    further improve efficiency, the number of stock-keeping units were reduced from about 4,000 to 1,000+, and offered special packages that included vegetables, fruit, meat, and medicine to accelerate sorting and delivery. Case 3: Product innovation Canteen Software Co is... View Details
    Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa
    • 21 Nov 2006
    • First Look

    First Look: November 21, 2006

    existing teams improve or adapt. Second, some have argued that teams play a crucial role in organizational learning. These interests have produced a growing and heterogeneous literature. Empirical studies of learning by small groups or... View Details
    Keywords: Sean Silverthorne
    • 09 Jan 2020
    • Blog Post

    Navigating Grey in the Ever-Evolving Tech Community

    Carlyn Strand Sylvester (MBA 2016) leads a small team at Netflix focused on creative testing and innovation for the streaming service’s global paid digital and acquisition channels, with an emphasis on growing the Netflix audience through... View Details
    • 05 Jul 2006
    • Working Paper Summaries

    Failing to Learn and Learning to Fail (Intelligently): How Great Organizations Put Failure to Work to Improve and Innovate

    Keywords: by Mark D. Cannon & Amy C. Edmondson
    • January 2011
    • Case

    Sidoti & Company: Launching a Micro-Cap Product

    By: Boris Groysberg, Paul M. Healy and Sarah Abbott
    It is 2010 and Sidoti & Company, a New York-based brokerage firm specializing in small capitalization stocks, has just launched a new product- micro cap stock research. The firm has hired a group of five analysts who will produce written research reports on micro-cap... View Details
    Keywords: Business Model; Financial Strategy; Product Launch; Strategic Planning; Corporate Strategy; Financial Services Industry; New York (city, NY)
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    • January 2017
    • Case

    Kada Orthopedics: A Bone of Contention

    By: Kevin Schulman and Matt Strickland
    Kada Orthopedics is a small implantable orthopedic device manufacturer founded by industry veterans trying to sell stable-technology products to an increasingly cost-conscious healthcare market. Although they have marginally successful product in early 2016, the... View Details
    Keywords: Market Design; Growth And Development Strategy; Health Care; Business Startup; Growth and Development; Health Care and Treatment; Medical Specialties; Business Startups; Supply and Industry; Medical Devices and Supplies Industry; United States
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    • February 1992 (Revised December 1992)
    • Case

    MCI Vision (A)

    By: Frank V. Cespedes
    This case series focuses on divisional marketing and sales efforts concerning Vision, a new telecommunication product intended for the small business marketplace. Vision represents both a significant opportunity, and different field marketing requirements, for MCI.... View Details
    Keywords: Change Management; Marketing Strategy; Product Launch; Product Development; Groups and Teams; Sales; Opportunities; Competitive Strategy
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    • July 2021
    • Case

    Amazon HQ2

    By: James K. Sebenius and Ben Cook
    Amazon’s failed bid for a second headquarters location (“HQ2”) in Long Island City, New York offers many lessons for negotiators looking to avoid similar high-profile defeats in strategically important deals. The company’s project – which promised to bring billions of... View Details
    Keywords: Buildings and Facilities; Negotiation; Public Opinion; Governing Rules, Regulations, and Reforms; Problems and Challenges
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    • February 2007 (Revised November 2007)
    • Case

    Latvia: Economic Strategy after EU Accession

    By: Michael E. Porter and Christian H.M. Ketels
    Describes the economic development of Latvia, a small eastern European country on the shores of the Baltic Sea, from regaining independence in 1991 to European Union (EU) accession in 2004 and is set on May 1st, 2004, the day Latvia became an EU member. Latvia had... View Details
    Keywords: Developing Countries and Economies; Economic Growth; Policy; Business and Government Relations; European Union; Latvia
    Related
    • 28 Feb 2012
    • First Look

    First Look: Feb. 28

    him to start a back-office services firm for their insurance company clients, which grew into ReSource Pro. By year-end 2007, ReSource Pro employed 250 people, of whom only four were U.S. based. With aggressive growth plans, Bruno began... View Details
    Keywords: Sean Silverthorne