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Show Results For
- All HBS Web
(1,162)
- People (2)
- News (199)
- Research (733)
- Multimedia (2)
- Faculty Publications (151)
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- 21 Jul 2015
- First Look
First Look: July 21, 2015
Publications In press Organizational Behavior and Human Decision Processes When Doing Good Is Bad in Gift-giving: Mis-predicting Appreciation of Socially-responsible Gifts By: Cavanaugh, A., F. Gino, and G.J. Fitzsimons Abstract—Gifts... View Details
Keywords: Sean Silverthorne
- 11 May 2011
- Research & Ideas
Building a Better Board
where the independent directors based their assessments of him on direct, private conversations with company executives at multiple levels of management. (He detailed the process in a 2008 Harvard Business Review article, "Evaluating... View Details
Keywords: by Carmen Nobel
- 25 Jul 2005
- Research & Ideas
An Organization Your Customers Understand
payers. For example, an office assistant may order office products to be used by fifty people in a department and paid for by a central accounts payable facility. All these entities are customers. The advice to managers: "Look at all... View Details
Keywords: by Robert Simons
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
technology at all but with the way you are collecting and using your data, experts say. Although getting your CRM program in order is an essential component of achieving customer loyalty, there's much more that you need to do.... View Details
Keywords: by Jean Ayers
- 16 Mar 2003
- Research & Ideas
At the Center of Corporate Scandal Where Do We Go From Here?
had the kind of in-depth look it deserves, yet it is at the core of a number of the problems we've seen. The board of directors and its compensation committee determine the compensation of the CEO in our system. Yet too many companies in this country have no internal... View Details
Keywords: by Kim B. Clark
- 09 Sep 2008
- First Look
First Look: September 9, 2008
changes and a common contributor of decision-making biases: forecasting of demand. By over-reaction we mean that the manager over (under) orders when seeing a change in demand. We show that our representative manifestations of... View Details
Keywords: Sean Silverthorne
- 07 Aug 2007
- First Look
First Look: August 7, 2007
H. Carpenter Abstract Front-line staff possess an immense amount of functional and experiential knowledge from which their organizations can learn. This paper examines two distinct processes for leveraging front-line staff knowledge in... View Details
Keywords: Martha Lagace
- 09 Mar 2003
- Research & Ideas
Education, Technology, and Business: What’s the Catch?
expensive process of selling and marketing to schools, said Kim, whereby every sale is done in person. Kalliarekos commented on the massive confusion about the industry in general. "Is there an education industry?" he asked,... View Details
- 01 May 2000
- What Do You Think?
Can You Hard-Wire Performance?
Can you design processes to reflect the promises implicit in hard-wiring?; (4) Do you have the people, incentives, and technology to deliver on the promise?; (5) Are you big enough?; (6) Do you have the financial capability to protect... View Details
Keywords: by James Heskett
- 21 Oct 2014
- First Look
First Look: October 21
available. Publisher's link: http://www.e-elgar.co.uk/bookentry_main.lasso?currency=US&id=14987 October 2014 Leading Sustainable Change: An Organizational Perspective From Periphery to Core: A Process Model for Embracing... View Details
Keywords: Sean Silverthorne
- 13 Dec 2010
- Research & Ideas
Managing the Support Staff Identity Crisis
innovation, they sometimes go into a victim routine. "They say, 'Oh, they don't listen to me. I don't have a seat at the table. When I try they tell me to get out of here, so I regress to my role as a little bureaucratic turtle guy who throws View Details
Keywords: by Carmen Nobel
- 05 Jul 2011
- First Look
First Look: July 5
Eisenmann and Lauren BarleyHarvard Business School Case 811-055 In October 2010, Triangulate's founder/CEO must determine what product features to develop and what marketing programs to pursue in order to boost the odds of successfully... View Details
Keywords: Sean Silverthorne
- 24 Feb 2014
- Research & Ideas
Uncovering Racial Discrimination in the ‘Sharing Economy’
For instance, ESPN.com and USATODAY.com both ask readers to sign in through Facebook in order to post a comment on a news story. "If you log in to a site through Facebook, they get your profile picture, among other things," says Edelman,... View Details
- 08 Jun 2010
- First Look
First Look: June 8
extract maximum value from technologies such as point-of-sale scanners and customer loyalty cards. Highly readable and compelling, The New Science of Retailing is your playbook for turning all that data into a wellspring for new profits and unprecedented efficiency.... View Details
Keywords: Martha Lagace
- 05 Feb 2008
- First Look
First Look: February 5, 2008
of influence. With this in mind, the paper seeks to achieve five objectives: (1) Define the domain of psychological influence as consisting of those tactics which do not require the influencer to change the economic or structural aspects of the bargaining situation in... View Details
Keywords: Martha Lagace
- 01 Sep 2003
- What Do You Think?
To Whom Should Boards be Accountable?
discount in price in order to sell to an organization with a comparable journalistic reputation, the fear of a shareholder lawsuit limited the size of the discount, even in a company with a semi-public, family-controlled ownership. What,... View Details
Keywords: by James Heskett
- 16 Sep 2013
- Research & Ideas
Earnings Calls That Get Lost in Translation
positively as it should have, Yu observes. While noting other issues may have contributed as well, "The answer the CFO provided had no substance, and the language itself was almost impossible to understand. If the answer is formed in such a way that the capital... View Details
Keywords: by Dina Gerdeman
- 02 Nov 2016
- What Do You Think?
Are Employees Becoming Job 'Renters' Instead of 'Owners'?
done, often without their customers’ knowledge, in order to meet goals for achieving “deeper” relationships with them. The number of a bank’s services supposedly used by each customer is a way in which Wells Fargo (and many other banks)... View Details
Keywords: by James Heskett
- 08 Nov 2010
- Research & Ideas
How to Fix a Broken Marketplace
markets—and how market design made things better. Thickness:A classic example of a thickness problem is the process of helping nephrology patients in need of kidney transplants. In 2006, some 5,000 patients in the United States either... View Details
- 02 Feb 2015
- Research & Ideas
Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t
digital technologies and business models. The Incumbents' Challenge As competitors attempt to wedge their way between incumbents and their customers, decoupling presents a difficult challenge. One counter-strategy is what Teixeira calls recoupling. "Intuitively, the... View Details
Keywords: by Michael Blanding