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Show Results For
-
All HBS Web
(7,724)
- People (9)
- News (1,371)
- Research (5,565)
- Events (17)
- Multimedia (8)
- Faculty Publications (3,942)
- 08 May 2018
- First Look
First Look at New Research and Ideas, May 8, 2018
forthcoming Management Science Evidence of Upcoding in Pay-for-Performance Programs By: Bastani, Hamsa, Joel Goh, and Mohsen Bayati Abstract—Recent Medicare legislation seeks to improve patient care quality by financially penalizing...
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Sean Silverthorne
- 12 Oct 1999
- Research & Ideas
Value Judgments: Business Ethics Across Borders
"As different cultural traditions meet in the marketplace and inside organizations, managers face tough choices about the values that they and their organizations will live by," HBS professor Lynn Sharp Paine told participants...
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by Judith A. Ross
- 20 Apr 2010
- First Look
First Look: April 20
examination of the business history of commodity chains: it is a first step in this direction through an analysis of the relationship between two nodes of the rubber chain. Download the paper: http://www.hbs.edu/research/pdf/10-089.pdf...
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Martha Lagace
- 22 Sep 2015
- News
On a Mission to Have an Impact
After founding the online cosmetics service Eve.com, Varsha Rao (MBA 1995) is now heading global operations for Airbnb, helping customers of this mission-driven company gain richer travel experiences by connecting them more closely to the...
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- 14 May 2012
- Research & Ideas
Breaking the Smartphone Addiction
business services team effectiveness, and overall case experience. It is becoming part of the culture—the future of BCG." The Cycle Of Responsiveness: The Root Of The 24/7 Habit The reason PTO can be so effective for both individuals' work-lives and the work...
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by Leslie A. Perlow
- 17 Jun 2008
- First Look
First Look: June 17, 2008
Nanda Abstract Using loan-level data from Mexico, we study the relationship between the organizational structure of banks and the terms of lending to small businesses. We find that banks with decentralized lending structures—where branch...
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Martha Lagace
- 01 Apr 1996
- News
New Releases
materials in their own training and development programs, focus on products covering key topics such as communication skills, change management, customer service, diversity, innovation, leadership, quality, sexual harassment, strategy,...
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- 01 Apr 2001
- News
Making A Difference: HBS Club of Puget Sound Reaches Out to Young Alumni
Tracy E. Kwiker (MBA 1995) arrived in Seattle three and a half years ago when she was promoted to manage store operations for a Toys “R” Us region in the Pacific Northwest. Eager to establish contacts in her new community, Kwiker began...
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- 02 Sep 2019
- What Do You Think?
Are Overlooked Forces Shielding the US from Severe Economic Downturns?
given the length of the economic recovery from the depths of 2008. But are several basic forces at work that put the notion of an imminent recession to rest? In the early 1960s, in a class on business logistics at The Ohio State University, I ran an experiment in which...
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- 01 Feb 2001
- News
The Doctor Is In
management involved issues such as access, cost, and quality. I saw my two passions — medicine and public policy — combined in a single field." A nudge toward that realization came from former HBS Dean Lawrence Fouraker, who, while a...
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- February 3, 2020
- Article
Should Your Family Business Have a "No In-Laws" Policy?
By: Christina R. Wing and Rohit K. Gera
Should in-laws, even if they’re highly qualified, work in the family business? While there’s no “one-size-fits-all” guideline, if you are considering involving in-laws in the family business, it’s important to think through some general policies in advance. Document a...
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Keywords:
Family and Family Relationships;
Family Business;
Employee Relationship Management;
Organizational Structure
Wing, Christina R., and Rohit K. Gera. Should Your Family Business Have a "No In-Laws" Policy? Harvard Business Review (website) (February 3, 2020).
- 30 Jun 2015
- First Look
First Look: June 30, 2015
in support of eight things that great service leaders know and do. Great service leaders know that (1) leading a breakthrough service is different, and they take steps to ensure repeated memorable service encounters; (2) customers buy...
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Carmen Nobel
- 16 Jan 2020
- News
Helping California Wildfire Victims Rebuild
the process simpler,” Pechet told Forbes. The company is now managing the rebuild process for 150 victims of the California wildfires. The Homebound software, the article notes, “tracks 379 unique tasks that are common when building a...
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- 01 Jun 2003
- News
Books
company’s name. Clearly, all signs point to your firm’s continued success. Right? Not necessarily, says HBS assistant professor Donald Sull in Revival of the Fittest: Why Good Companies Go Bad and How Great Managers Remake Them. Based on...
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- 20 Dec 2016
- First Look
December 20, 2016
managers a way to illustrate the cause-effect relationship between company goals and the overall business strategy. Using an internal value chain model, we discuss how the balanced scorecard can support and...
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Carmen Nobel
- 01 Sep 2008
- News
Balanced Equation
process, managing turnarounds of Carnegie Hall and the Kennedy Center, and three decades of leadership in international finance. He and two of his children recently launched Wolfensohn & Company, LLC, a private investment firm and adviser...
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- 01 Dec 2017
- News
Case Study: The Doctor Deficit
employer and employee, Nomad manages the process, from background checks to malpractice insurance to payroll. It charges health care institutions a 15 percent commission for each hire—a transparency unheard of in a sector in which the...
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April White
- March 2018
- Teaching Note
Making Target the Target: Boycotts and Corporate Political Activity (A) and (B)
By: Nien-hê Hsieh and Victor Wu
Through the challenges facing Target, the case examines the ways in which corporations can become involved in political and legislative debates and processes, ranging from campaign contributions to lobbying. In 2016, Target CEO Brian Cornell must determine how to...
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Keywords:
Public Opinion;
Social Issues;
Corporate Social Responsibility and Impact;
Mission and Purpose;
Problems and Challenges;
Laws and Statutes;
Rights;
Crisis Management;
Risk Management;
Media;
Political Elections;
Taxation;
Corporate Accountability;
Values and Beliefs;
Fairness;
Diversity;
Customers;
Communication;
Business and Government Relations;
Retail Industry;
United States
- 28 Apr 2010
- Research & Ideas
Earth Day Reflections
produced. Scoring high in all these categories, BMW believes that its reputation as the world's "greenest" car company plays an important role in brand awareness and customer satisfaction, factors that contribute to revenue...
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by Staff
Robert F. McDermott
diversified financial services enterprise with over $30 billion in assets. His deep commitment to customer service and concern for employee satisfaction were recognized by industry analysts who often ranked USAA as the best View Details
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Finance