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24 Oct 2006
First Look

First Look: October 24, 2006

Working PapersManaging Functional Biases in Organizational Forecasts: A Case Study of Consensus Forecasting in Supply Chain Planning Authors:Rogelio Oliva and Noel Watson Abstract To date, little research has been done on managing the... View Details

Keywords: Sean Silverthorne

23 Apr 2019
Blog Post

HBS Shares Their Favorite Books for HR Leaders

Business Frances Frei and Anne Morriss believe that customer service is a secret weapon for achieving strategic advantage in the service based economy. To take it a step further, a high level View Details

Keywords: All Industries

06 Jul 2017
News

Leadership on a Global Scale

When the inaugural West Point All-Academies Asia Summit opened in Singapore in June 2015, Ray Jefferson (MBA 2000) celebrated a personal moment of triumph. For the Summit’s point person, this first-ever gathering in Asia for graduates... View Details

September 2003 (Revised January 2005)
Case

Bridges to Excellence: Bringing Quality Health Care to Life

By: Richard M.J. Bohmer, Ingrid Marie Nembhard and Robert Galvin

General Electric launched Bridges to Excellence Diabetes Care Link, a program through which enrolled physicians receive bonuses of up to 10% of their salary for delivering quality care to diabetic patients covered by a participating employer or health plan. A day... View Details

Keywords: Health Care and Treatment; Motivation and Incentives; Programs; Ethics; Quality; Moral Sensibility; Service Delivery; Compensation and Benefits; Health Industry

May 2003
Supplement

Morgan Stanley Japan - Eric Best

By: Tarun Khanna

Eric Best, managing director of Morgan Stanley, lectures on markets. View Details

Keywords: Markets; Financial Services Industry

November 2000 (Revised December 2000)
Case

Loewen Group Inc., The

By: Stuart C. Gilson and Jose Camacho

A publiclytraded funeral home and cemetery consolidator faces imminent financial distress. The company has aggressively grown through use of debt. Restructuring the debt is potentially very costly to creditors, shareholders, suppliers, and other corporate stakeholders.... View Details

Keywords: International Accounting; Restructuring; Capital Structure; Cost of Capital; Debt Securities; Cross-Cultural and Cross-Border Issues; Crisis Management; Business and Shareholder Relations; Business and Stakeholder Relations; Service Industry

12 Nov 2018
Working Paper Summaries

Product Quality and Entering Through Tying: Experimental Evidence

Keywords: by Hyunjin Kim and Michael Luca; Web Services; Web Services

April 1996 (Revised April 2004)
Case

Virtual Vineyards

By: Jeffrey F. Rayport, Alvin J. Silk, Lisa Klein Pearo and Thomas A. Gerace

Virtual Vineyards markets wine from small California vineyards directly to consumers through its site on the World Wide Web. It also facilitates fulfillment of customer orders. The case focuses on the ways in which Virtual Vineyards provides value to end consumers... View Details

Keywords: Customer Focus and Relationships; Technological Innovation; Management; Service Operations; Internet and the Web

28 Apr 2014
News

Why Harvard B-School Needs Another $1 Billion

Keywords: Fellowships; Financial aid; research; curriculum innovation; Educational Services

01 Sep 2024
News

The Road Less Traveled

have to tear down the highways. That might happen, but it’ll happen because they’re no longer needed.” Dediu says he envisions “unbundling the car,” much like Steve Jobs “famously unbundled the album. So instead View Details

Keywords: Janine White; illustrations by WACSO; Transit and Ground Passenger Transportation; Transportation

February 2008 (Revised November 2011)
Case

The International Monetary Fund in Crisis

By: Rawi Abdelal, David Moss and Eugene Kintgen

When Dominique Strauss-Kahn became the Managing Director of the International Monetary Fund in late 2007, he faced a number of significant changes. The organization had lost much of its legitimacy over the previous decade, and countries seemed increasingly reluctant to... View Details

Keywords: History; Globalized Economies and Regions; Problems and Challenges; Developing Countries and Economies; Borrowing and Debt; Government and Politics; Financial Institutions; Business Strategy; Macroeconomics; Financial Services Industry

June 2006 (Revised January 2012)
Case

Teena Lerner: Dividing the Pie at Rx Capital (A)

By: Boris Groysberg, Victoria Winston and Robin Abrahams

Teena Lerner started her own hedge fund firm in 2001 after nearly 20 years as a star biotechnology analyst and hedge fund manager. After the start-up phase, her firm became highly profitable. In 2004, however, one of her four analysts lost a lot of money for the firm.... View Details

Keywords: Managerial Roles; Investment Funds; Performance; Business Startups; Compensation and Benefits; Corporate Finance; Financial Services Industry

27 Jan 2014
Blog Post

Opportunity Abounds

By the time you read this, the 940 first-year students of the Class of 2015 will have just returned from HBS FIELD 2. FIELD 2 is a program where 6 person teams of first-year... View Details

Keywords: Technology

August 2007 (Revised June 2010)
Case

JetBlue Airways: Valentine's Day 2007 (A)

By: Robert S. Huckman, Gary P. Pisano and Virginia Fuller

Describes an operational crisis for JetBlue Airways during an ice storm in the eastern United States in February 2007 and chronicles the airline's immediate response. Provides detail concerning the history of the airline from its founding in 1999 through the February... View Details

Keywords: Customer Relationship Management; Crisis Management; Growth Management; Management Teams; Service Delivery; Air Transportation Industry; Eastern United States

November 2004 (Revised May 2005)
Case

Salomon Brothers (B)

By: Lynn S. Paine

Supplements the (A) case. A rewritten version of an earlier case. View Details

Keywords: Financial Services Industry

September 2000 (Revised March 2006)
Case

ZOOTS--The Cleaner Cleaner

By: Myra M. Hart and Sharon Peyus

A successful entrepreneur (retailing) starts a new venture in dry cleaning. The case focuses on transferable models, skills, and knowledge from one venture to the next. Areas of emphasis are: managing growth, challenges of operations, financing, and competitive moves. View Details

Keywords: Growth Management; Competitive Strategy; Operations; Knowledge Dissemination; Business Startups; Corporate Finance; Service Industry; Service Industry