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Show Results For
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All HBS Web
(7,722)
- People (9)
- News (1,371)
- Research (5,565)
- Events (17)
- Multimedia (8)
- Faculty Publications (3,942)
- 05 Dec 2017
- First Look
First Look at New Research and Ideas, December 5, 2017
that addresses part of that challenge—with a particular focus on predicting customer churn. However, several other equally important aspects of managing retention have not received similar level of...
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Sean Silverthorne
- 25 Mar 2019
- News
Rent The Runway Joins the Unicorn Club
two core tenets, saying that “Rent the Runway has consistently demonstrated an ability to innovate and improve its customer experience and technology.” READ MORE
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- 18 Sep 2007
- First Look
First Look: September 18, 2007
managing relationships with audiences and advertisers. Provides unique insights into the launch of a network—a rare enterprise—and the associated marketing and branding campaign. Also contains rich...
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Martha Lagace
- 16 May 2005
- Research & Ideas
Confronting the Reality of Web Services
What's next for Web services? In his case summary "Will Web Services Really Transform Collaboration?" published in the Winter 2005 edition of MIT Sloan Management Review, HBS associate professor Andrew P. McAfee argues that the...
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by Sara Grant
- 26 Apr 2011
- News
Do You See What I See?
management practice Sandra Sucher, who teaches a section of the course. “It’s all about engaging the ‘other,’ and leaders can be notoriously poor at separating out their own perception from the way that other people might see things.”...
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- 01 Jun 2022
- News
Blissful Thinking
salaries and benefits.” Then I’d say, “No, let’s look at the real comp.” Real comp is the tangibles plus the intangibles in a job, and the number-one intangible in a job is social capital—your relationship with your boss and your View Details
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Dan Morrell; illustration by Dan Winters
- 01 Mar 2012
- News
School’s Financial Picture Brighter than Expected
School’s two main revenue generators, Executive Education and Harvard Business Publishing, led with strong revenue growth. Driven by newly launched open-enrollment courses and the first increase in custom program participation since the...
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- 09 Feb 2016
- News
Powering into the Future
your body. “If you look at electric vehicles, it’s a great example. One of our customers, that builds probably the largest fleet in the world of plug-in hybrids, has found that the majority of their customers never plug it in. It’s...
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- 25 Mar 2001
- Research & Ideas
Who Wants to Be an Entrepreneur? [Part II]
promising them seasoned managers and top-tier business partners; recruiting people by assuring them of adequate financing and powerful partners; and securing partners by explaining the power of the customer...
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by John S. Rosenberg
- March 2023
- Teaching Plan
Into the Raging Sea: Final Voyage of the SS El Faro
By: Joseph B. Fuller and Mel Martin
Teaching Plan for HBS Case No. 321-014.
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- 13 Jul 2010
- First Look
First Look: July 13
infrastructure ITG had constructed to support clients with customized software tools and technical support had grown well beyond sustainable levels. With his management team, Gasser had developed a two-part...
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Martha Lagace
- 01 Mar 2005
- News
Facing Ambiguity
research associates Erika Ferlins and Laura Feldman, students are assigned the parts of six managers or engineers who were involved in the Columbia mission. After logging into their password-protected role, students watch, read, and...
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- 03 Aug 2009
- Research & Ideas
Corporate Social Responsibility in a Downturn
might arise: I believe the tendency is to make across-the-board cuts, without reflecting on the company's business strategy and its relationship to the larger environment. Some companies will end up making very poor decisions that will...
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by Martha Lagace
- 27 May 2021
- News
How to Measure Inclusion in the Workplace
- 01 Mar 2018
- News
What I Do: Philippe Hellich (MBA 1996)
Founded in Sweden in 1943, IKEA is the world’s largest furniture retailer, outfitting dorm rooms and designer homes around the globe. A company that engages nearly a billion customers every year and employs over 194,000 workers in 49...
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Robert F. McDermott
diversified financial services enterprise with over $30 billion in assets. His deep commitment to customer service and concern for employee satisfaction were recognized by industry analysts who often ranked USAA as the best View Details
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Finance
- 30 Jan 2006
- HBS Case
The Case of the Mystery Writer’s Brand
As a longtime authority on marketing communications, HBS professor John Deighton has analyzed the consumer-product relationship from every angle. But when he heard the best-selling author James Patterson address a meeting of the Direct...
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- 01 Mar 2006
- News
Drive-In Nation
automakers, but a psychological one,” Salter observes. “It required altering long-established methods, traditions, and ways of thinking. It comes down to this: How do you rewrite all the implicit, explicit, and inefficient contracts and View Details
- July 1998 (Revised February 2004)
- Case
The Pellegrins (A)
By: John A. Davis
A father and son working together in their family-owned publishing company are at a decision point because the son feels he is ready to become president at the age of 31.
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Decisions;
Management Succession;
Family and Family Relationships;
Family Ownership;
Publishing Industry
Davis, John A. "The Pellegrins (A) ." Harvard Business School Case 899-009, July 1998. (Revised February 2004.)