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Show Results For
- All HBS Web
(1,252)
- People (1)
- News (372)
- Research (640)
- Events (4)
- Multimedia (22)
- Faculty Publications (338)
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- 18 May 2015
- Research & Ideas
Advertisers Get Serious About Playing With Their Brands
became the marker," Deighton says. These days, marketing mavens realize that social media is best at building emotional bridges with consumers, done by inviting them to be part of the process. And so they are hard at work inventing... View Details
- August 1978 (Revised April 1987)
- Supplement
Assistant Professor Graham and Ms. Macomber (C)
By: C. Roland Christensen
Supplements the (A) case. View Details
Keywords: Conflict Management; Interpersonal Communication; Leadership Style; Emotions; Education Industry
Christensen, C. Roland. "Assistant Professor Graham and Ms. Macomber (C)." Harvard Business School Supplement 379-022, August 1978. (Revised April 1987.)
- March 2024
- Supplement
Negotiating the Gift of Life (B)
By: Alex Chan
Describes a negotiation where lives are truly at stake, where key lessons on persuasion and the role that identity might play in a negotiation are on display through an effort by a frontline negotiator from OneLegacy, the US's largest organ procurement organization. As... View Details
Keywords: Economics; Negotiation; Communication; Diversity; Nonprofit Organizations; Emotions; Mission and Purpose; Health Industry
Chan, Alex. "Negotiating the Gift of Life (B)." Harvard Business School Supplement 924-021, March 2024.
- November–December 2019
- Article
Head, Heart or Hands: How Do Employees Respond to a Radical Global Language Change Over Time?
By: Sebastian Reiche and Tsedal Neeley
To understand how recipients respond to radical change over time across cognitive, affective, and behavioral dimensions, we conducted a longitudinal study of a mandated language change at a Chilean subsidiary of a large U.S. multinational organization. The... View Details
Keywords: Language; Communication; Change; Employees; Attitudes; Emotions; Globalized Firms and Management
Reiche, Sebastian, and Tsedal Neeley. "Head, Heart or Hands: How Do Employees Respond to a Radical Global Language Change Over Time?" Organization Science 30, no. 6 (November–December 2019): 1252–1269.
- 21 Apr 2003
- Research & Ideas
Will American Brands Be a Casualty of War?
the technology brands such as Intel or Microsoft, which are likely to escape the new mood. The second group is the cultural icons such as Coca-Cola, Disney, Marlboro, and McDonald's. These brands depend on emotional attachment rather than... View Details
Keywords: by Sean Silverthorne
- 09 Aug 2016
- First Look
August 9, 2016
forthcoming Organizational Behavior and Human Decision Processes Managing Perceptions of Distress at Work: Reframing Emotion as Passion By: Wolf, Elizabeth Baily, Jooa Julia Lee, Sunita Sah, and Alison Wood Brooks Abstract—Expressing... View Details
Keywords: Sean Silverthorne
- 13 Jun 2014
- Op-Ed
World Cup Soccer: 770 Billion Minutes of Attention
decades. For instance, in the United States broadcast sector, the cost of consumer attention has increased five- to seven-fold for the same period even after controlling for inflation. A third principle of Attention Economics is that attention associated with View Details
- 23 Jul 2014
- Lessons from the Classroom
Innovation Is Magic. Really
"A magician has to be very much aware of the emotional state of the audience to get that emotional buy-in," Thomke says. "You can take a trick and do it very clinically and people will sit there and say,... View Details
- 06 Sep 2011
- Research & Ideas
The Power of Leadership Groups for Staying on Track
authenticity, which is the essential quality of leaders with high levels of emotional intelligence, or EQ. In my experience I have not seen leaders fail for lack of IQ, but I have observed many leaders fail who lacked EQ. Daniel Goleman,... View Details
Keywords: by Bill George
- October 2022 (Revised January 2023)
- Case
Century Bank: Closing Time?
By: Lauren Cohen, Grace Headinger and Bill Kwon
Barry Sloane, second-generation Chairman, President, and CEO of his family’s bank, Century Bank, weighed whether to sell to Eastern Bank. As a small regional bank, Century faced a number of challenging trends, such as digitization and market share decline in the coming... View Details
Keywords: Family Office; Business Exit; Banking; Family; Massachusetts; Boston; United States; Acquisition; Business Exit or Shutdown; Family Business; Family and Family Relationships; Interpersonal Communication; Decision Making; Finance; Banks and Banking; Risk and Uncertainty; Emotions; Banking Industry; Boston; Massachusetts; United States
Cohen, Lauren, Grace Headinger, and Bill Kwon. "Century Bank: Closing Time?" Harvard Business School Case 223-040, October 2022. (Revised January 2023.)
- 17 Feb 2021
- Research & Ideas
Pandemic Self-Care for CEOs: Rituals, Running, and Cognitive Restructuring
many CEOs surmised that they were simply acclimating to the stress and uncertainty of the pandemic. A mission or malaise? The contrasting responses of the remaining two CEOs highlight the disconnect between circumstances and emotional... View Details
- 23 Jul 2013
- First Look
First Look: July 23
Publications 2013 pub Does Social Connection Turn Good Deeds into Good Feelings?: On the Value of Putting the 'Social' in Prosocial Spending By: Aknin, Lara B., Elizabeth W. Dunn, Gillian M. Sandstrom, and Michael I. Norton Abstract—When are the View Details
Keywords: Anna Secino
- 27 Nov 2006
- Research & Ideas
Manly Men, Oil Platforms, and Breaking Stereotypes
contribution of organizations to the etiology of sex differences in behavior, cognition, and emotion at work. Specifically, we wanted to understand how organizational features, such as work practices and norms, encourage people to think,... View Details
- 21 Jan 2015
- Lessons from the Classroom
Managing the Family Business: Market Basket’s Lessons About Buyouts
out one or more major owners. It's a good stress test for a business. "It's an emotional process." Buyouts in family companies are not just about the money. Lots of emotions can surface in a... View Details
Keywords: Retail
- 25 Oct 2012
- Research & Ideas
Developing the Global Leader
be intelligent. But they'll also need to have a high level of cultural and emotional intelligence." According to George, additional characteristics of a successful global leader include: An intellectual understanding of the global... View Details
Keywords: by Julia Hanna
- 01 Aug 2006
- First Look
First Look: August 1, 2006
business." Race is clearly "unfinished business" because of the plethora of conflicting emotions that are unleashed as we approach the taboo (Thomas, 1989). This tension speaks to the importance of this chapter as we... View Details
Keywords: Sean Silverthorne
- 23 Mar 2003
- Research & Ideas
AIDS in Africa—What’s the Solution?
illneses take a financial and emotional toll on businesses operating in Africa. "This is not just a disease we're talking about. This is a disease that has the power to destroy economies," said Harvard Business School Professor... View Details
Keywords: by Julie Jette
- September 2007
- Case
Nonverbal Communication: Distinguishing Truth and Lies
This video-based coursework illuminates the importance--and difficulty--of judging whether people are trustworthy. Students can test their skills at assessing whether contestants in a high-stakes game show will cooperate or defect. View Details
Wheeler, Michael A. "Nonverbal Communication: Distinguishing Truth and Lies." Harvard Business School Multimedia/Video Case 908-702, September 2007.
- 25 Oct 2017
- Research & Ideas
Will Machine Learning Make You a Better Manager?
to the point where analysts can “fingerprint” particular authors by the probability of how they use connecting words like “the,” “and,” and “that.” More recently, machine learning has moved into the realm of detecting emotion by examining... View Details
- 23 Jul 2024
- Research & Ideas
Forgiving Medical Debt Won't Make Everyone Happier
The solution seems obvious. Forgiving medical debt should ease both financial and emotional burdens for the two in five people in the US who carry it. Yet a new comprehensive study that tracked more than 200,000 patients and randomly... View Details