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Show Results For
-
All HBS Web
(9,623)
- People (16)
- News (1,522)
- Research (7,051)
- Events (9)
- Multimedia (43)
- Faculty Publications (5,343)
- Article
Why Leadership Training Fails—and What to Do about It
By: Michael Beer, Magnus Finnström and Derek Schrader
U.S. corporations spend enormous amounts of money—some $456 billion globally in 2015 alone—on employee training and education, but they aren't getting a good return on their investment. People soon revert to old ways of doing things, and company performance doesn't...
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Keywords:
Organizational Change and Adaptation;
Leadership Development;
Organizational Design;
Employees;
Business Processes;
United States
Beer, Michael, Magnus Finnström, and Derek Schrader. "Why Leadership Training Fails—and What to Do about It." Harvard Business Review 94, no. 10 (October 2016): 50–57.
- March 2009
- Article
Customer Experience Creation: Determinants, Dynamics and Management Strategies
By: Leonard A. Schlesinger, Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen and Michael Tsiros
Retailers, such as Starbucks and Victoria's Secret, aim to provide customers a great experience across channels. In this paper we provide an overview of the existing literature on customer experience and expand on it to examine the creation of a customer experience...
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Keywords:
Customer Focus and Relationships;
Business Strategy;
Growth and Development Strategy;
Retail Industry
Schlesinger, Leonard A., Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen, and Michael Tsiros. "Customer Experience Creation: Determinants, Dynamics and Management Strategies." Journal of Retailing 85, no. 1 (March 2009).
- Web
MOC Affiliate Network - Institute For Strategy And Competitiveness
Affiliate Network MOC Affiliate Prospectus 2018 MOC Affiliate Prospectus 2020 MOC Impact Report MOC Impact Microeconomics of Competitiveness In 2002, the Microeconomics of Competitiveness (MOC) course was created by Professor Michael Porter and colleagues at the...
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- Web
Porter Prize Japan - Institute For Strategy And Competitiveness
at Harvard Business School. Michael Porter was invited to be the keynote speaker at the opening ceremony of its newly established Graduate School of International Corporate Strategy (ICS) in 2000. He made...
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- March 2021
- Supplement
Toyota and Its Labor Union in Argentina (C)
By: Jorge Tamayo, Erik Snowberg and Jenyfeer Martinez Buitrago
Toyota Argentina (TASA) and the union representing automotive industry workers in the country had been working together since 2011 to address the challenges faced by Toyota’s manufacturing plant in Zárate (Argentina). In 2019, after achieving all the goals set forward...
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Keywords:
Strategy;
Alignment;
Cooperation;
Negotiation;
Agreements and Arrangements;
Labor Unions;
Labor and Management Relations;
Factories, Labs, and Plants;
Goals and Objectives;
Auto Industry;
Latin America;
South America;
Argentina
Tamayo, Jorge, Erik Snowberg, and Jenyfeer Martinez Buitrago. "Toyota and Its Labor Union in Argentina (C)." Harvard Business School Supplement 721-413, March 2021.
Enabling Mission Impact: Funding Strategies for High-Risk High-Reward Innovation
Governments and foundations around the world are urgently seeking strategies to optimize their investments across a range of distinctive missions targeted towards societal challenges. How should such investments be made, from early R&D spending to later-stage...
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- Web
CSV in Practice - Institute For Strategy And Competitiveness
opportunities for creating shared value are closely related to a company’s particular business, and in areas most important to the business. Here a company can benefit the most economically and hence sustain its commitment over time. Here...
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- September 2017 (Revised July 2018)
- Case
CyberArk: Protecting the Keys to the IT Kingdom
By: Raffaella Sadun, David Yoffie and Margot Eiran
CyberArk was the recognized leader in the Privileged Account Management (PAM) space, a cybersecurity subsegment it had essentially created to secure organizations’ IT systems and sensitive data. Over 17 years, the Israeli company had grown to a market capitalization of...
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Keywords:
Strategy;
Growth and Development Strategy;
Organizational Culture;
Competitive Advantage;
Information Technology;
Cybersecurity;
Information Technology Industry;
Israel;
United States
Sadun, Raffaella, David Yoffie, and Margot Eiran. "CyberArk: Protecting the Keys to the IT Kingdom." Harvard Business School Case 718-418, September 2017. (Revised July 2018.)
- August 2008 (Revised June 2012)
- Case
Martingale Asset Management LP in 2008, 130/30 Funds, and a Low-Volatility Strategy
By: Luis M. Viceira and Helen Tung
In early July of 2008, William (Bill) Jacques, Chief Investment Officer at Martingale Asset Management, a quantitative value-oriented investment manager in Boston, Massachusetts, was busy preparing for an upcoming meeting with the group that made new product decisions...
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Keywords:
Volatility;
Asset Management;
Stocks;
Financial Strategy;
Investment Funds;
Product Development
Viceira, Luis M., and Helen Tung. "Martingale Asset Management LP in 2008, 130/30 Funds, and a Low-Volatility Strategy." Harvard Business School Case 209-047, August 2008. (Revised June 2012.)
- Teaching Interest
Management of Technology: Strategies for the Digital Economy
Companies make decisions daily to compete in the digital age; some are laying strategic building blocks for the future while others are toiling away on tactical distractions or leading their organizations headlong down the path to obsolescence. The advent of digital...
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- September – October 2000
- Article
Having Trouble with Your Strategy? Then Map It
By: Robert S. Kaplan and David P. Norton
Keywords:
Strategy
Kaplan, Robert S., and David P. Norton. "Having Trouble with Your Strategy? Then Map It." HBR00509. Harvard Business Review 78, no. 5 (September–October 2000): 167–176.
- Web
Social Progress Imperative - Institute For Strategy And Competitiveness
between economic growth and a wide variety of social indicators, yet there is growing awareness that economic measures alone do not fully capture social progress. In April 2013, the Social Progress Imperative launched its first research...
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- 22 May 2008
- Working Paper Summaries
Testing Strategy with Multiple Performance Measures Evidence from a Balanced Scorecard at Store24
- 19 May 2015
- News
Uber may never dominate in China—but it doesn't need to
- 21 Jun 2007
- Working Paper Summaries
Multi-Sided Platforms: From Microfoundations to Design and Expansion Strategies
- 17 Dec 2015
- News
Applying Strategy Concepts In Innovative Ways Through Technology
Part Monopoly marathon, part chess championship, “Strategic Brew” is a multimedia simulation that engages students in a fast-paced exercise in strategic decision-making. Working together in teams, students gain practical exposure to the choices involved in developing a...
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- 22 Feb 2021
- Book
Reaching Today's Omnichannel Customer Takes a New Sales Strategy
because sales tasks are determined by a firm’s business strategy and its choices about which customers to focus on. In turn, selling behaviors are affected by your control systems and culture as well as whom...
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Keywords:
by Kristen Senz
- 10 Feb 2010
- Working Paper Summaries
Investing in Improvement: Strategy and Resource Allocation in Public School Districts
- 22 Feb 2022
- News