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Show Results For
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All HBS Web
(1,516)
- People (6)
- News (377)
- Research (881)
- Multimedia (5)
- Faculty Publications (347)
- 02 Jan 2018
- First Look
First Look at New Research and Ideas, January 3, 2018
https://www.hbs.edu/faculty/Pages/item.aspx?num=53646 January–February 2018 Harvard Business Review The New CEO Activists By: Chatterji, Aaron K., and Michael W. Toffel Abstract—Though corporations have been lobbying the government and making campaign donations for a...
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Sean Silverthorne
- 25 Aug 2014
- HBS Case
Starbucks Reinvented
employees), deliver personalized customer service, and maintain a close connection to the local community. In addition, McDonald's and Dunkin' Donuts had emerged as serious competitors, offering their own lines of specialty coffee...
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- 22 Aug 2005
- Research & Ideas
Restoring a Global Economy, 1950–1980
industries. Europe and Japan had to spend the immediate postwar decade undergoing extensive reconstruction, heavily dependent on official aid from the United States, yet over time Europe and Japan closed the technological and productivity gap with the United States....
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by Geoffrey Jones
- Web
Data - Institute For Strategy And Competitiveness
performance of more than 150 nations across 46 clusters of goods and services export activity. This powerful approach reveals emerging patterns and strengths in a nation's competitive trade position. The...
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- 07 Jul 2021
- Book
Good News for Disgraced Companies: You Can Regain Trust
investigating its own supply chain for worker exploitation. The authors say companies that are adept at building trust focus on four key elements: Competence: While every company needs to be competent—capable of creating and delivering products and View Details
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by Lane Lambert
- 09 Feb 2016
- First Look
February 9, 2016
and Technology Through Academic-Industry Partnerships By: Chai, Sen, and Willy C. Shih Abstract—Partnerships that foster the translation of scientific advances emerging from academic research organizations into commercialized products at...
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Sean Silverthorne
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
25-50 percent even after restaurants are permitted to reopen. It’s still an open question how skittish the American public will be about returning to one of its favorite pasttimes. As a result, the restaurant industry that emerges from...
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- 24 Jan 2017
- First Look
First Look at New Research: January 24, 2017
Yoshimi Anzai, Marta E. Heilbrun, Derek Haas, Luca Boi, Kirk Moshre, Satoshi Minoshima, and Vivian S. Lee Abstract—The lack of understanding the true costs (not charges) of delivering health care services poses tremendous challenges in...
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Sean Silverthorne
- 20 Mar 2012
- First Look
First Look: March 20
either system can lead to the subversion of expected relationships in the other. This book rejects the simple equation of capitalism with markets or with trade, in favor of a three-level system that embraces factor markets as well those for goods and View Details
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Sean Silverthorne
- 09 Nov 2023
- News
From the Brink
people of Puerto Rico were potentially grave.” Looming ahead was a major payment due for the island’s general obligation bonds, which, by law, would have to be paid even if it meant cuts to essential services such as police and View Details
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Ralph Ranalli
- Web
Social Enterprise - Faculty & Research
Would ODL’s model generalize to Los Angeles? And if so, how should Tirtanadi structure the relationship between the two offices to maximize efficiency and impact? Keywords: Entrepreneurship ; Law ; Management ; Social Enterprise ; Society ; Legal View Details
- July 2014 (Revised August 2014)
- Case
AmazonFresh: Rekindling the Online Grocery Market
By: Rory McDonald, Clayton Christensen, Robin Yang and Ty Hollingsworth
More than a decade after the high-profile failures of several early online grocers, grocery remains the largest single U.S. retail category and one of the few that has not yet migrated online. Amazon began testing its grocery-delivery service, AmazonFresh, in Seattle,...
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Keywords:
Innovation;
New Markets;
Grocery;
Operations Strategy;
Innovation and Invention;
Strategy;
Emerging Markets;
Learning;
Service Operations;
Internet and the Web;
Business Model;
Food and Beverage Industry;
United States
McDonald, Rory, Clayton Christensen, Robin Yang, and Ty Hollingsworth. "AmazonFresh: Rekindling the Online Grocery Market." Harvard Business School Case 615-013, July 2014. (Revised August 2014.)
- 30 Mar 2003
- Research & Ideas
The Future of IT Consulting
have been several. First, innovation in frameworks and methodologies along with trained professionals have provided value-added services uniquely available from the consulting firm. For example, the Boston Consulting Group and McKinsey...
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- 2013
- Working Paper
The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance
By: Claire Senot, Aravind Chandrasekaran, Peter T. Ward and Anita L. Tucker
The quality of operational processes is an important driver of performance in hospitals. In particular, processes that reliably deliver both evidence-based and patient-centered care, which we call conformance and experiential quality, respectively, have been argued to...
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Keywords:
Healthcare;
Experiential Quality;
Conformance Quality;
Clinical Outcomes;
Cost Efficiency;
Quality;
Service Operations;
Health Care and Treatment;
Performance;
Outcome or Result;
Health Industry
Senot, Claire, Aravind Chandrasekaran, Peter T. Ward, and Anita L. Tucker. "The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance." Harvard Business School Working Paper, No. 14-024, September 2013.
- 09 Jun 2015
- First Look
First Look: June 9, 2015
the closer one gets to the customer in responses from sales and service personnel. This article outlines the issues and explains why withholding information about strategy for competitive reasons often results in greater risk for the...
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Sean Silverthorne
- 16 Mar 2010
- First Look
First Look: March 16
anti-trust immunity. Capitalism is not a natural system and it did not emerge or spread by an unguided process like biological evolution; it has only existed since the liberation of the markets for land, labor, and capital, i.e., the end...
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Martha Lagace
- Web
Faculty & Researchers - Managing the Future of Work
consultancy now called Monitor-Deloitte. He is a graduate of Harvard College and Harvard Business School and a director of PVH Corporation, Aera Technology and Helios Consulting, a trustee of Western Governors University and a Senior Fellow at the Burning Glass...
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- 19 Jan 2024
- News
The Values and Virtues of a Quick Fix
that are going through massive transformations—be it due to crises, or just the result of some really big swings. And the duo started to see some throughlines emerge about what it takes to tackle complex problems quickly and effectively....
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- November 2003 (Revised March 2004)
- Case
Drilling South: Petrobras Evaluates Pecom
By: Mihir A. Desai and Ricardo Reisen de Pinho
The Brazilian oil company, Petrobras, is evaluating the acquisition of an Argentine oil company, the Perez Companc Group (Pecom). The acquisition would increase Petrobras' oil reserves and expand its interests outside Brazil, a significant step for the largest company...
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Keywords:
Mergers and Acquisitions;
Forecasting and Prediction;
Financial Crisis;
Non-Renewable Energy;
Cross-Cultural and Cross-Border Issues;
Corporate Governance;
Risk Management;
Emerging Markets;
State Ownership;
Performance Evaluation;
Risk and Uncertainty;
Valuation;
Energy Industry;
Argentina;
Brazil
Desai, Mihir A., and Ricardo Reisen de Pinho. "Drilling South: Petrobras Evaluates Pecom." Harvard Business School Case 204-043, November 2003. (Revised March 2004.)
- 22 Dec 2015
- First Look
December 22, 2015
Ann Leamon Abstract—In the past two decades, patents of inventions related to financial services ("finance patents"), as well as litigation around these patents, have surged. One of the repeated concerns voiced by academics and...
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Keywords:
Carmen Nobel