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- News (1,371)
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- Multimedia (8)
- Faculty Publications (3,943)
Show Results For
-
All HBS Web
(7,723)
- People (9)
- News (1,371)
- Research (5,566)
- Events (17)
- Multimedia (8)
- Faculty Publications (3,943)
- November 2006
- Case
Introducing Frequent Flyer Programs
By: Dennis A. Yao
Allows students to explore the value to American Airlines of introducing a frequent flyer program in 1981.
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- 01 Apr 2020
- Blog Post
How Scott Linzmeyer Crafted a Business He Loves at Reveler Beverage
build a business he loves. After graduating from Boston University, Linzmeyer joined General Electric in their financial management program which gave him the opportunity to develop his financial skills and determine where he wanted to...
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- April 1994 (Revised December 1994)
- Case
Vancom Transportation, Inc. (A)
Describes the history and evolution of a school/public bus transit company that has grown rapidly and successfully by gradually pushing responsibility and trust as far down the organizational ladder as possible. A real test comes however, in two major labor relations...
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Keywords:
Employee Relationship Management;
Business Strategy;
Labor and Management Relations;
Transportation Industry
Barnes, Louis B. "Vancom Transportation, Inc. (A)." Harvard Business School Case 494-127, April 1994. (Revised December 1994.)
- January 2011
- Supplement
ISS A/S (D): Goldman's 2011 Business Standards Report
By: Clayton S. Rose
The (D) case describes aspects of the Jan 2011 report by the Goldman Sach's Business Standards Committee on how the firm might strengthen its practices with respect to clients and other stakeholders.
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Keywords:
Acquisition;
Financial Crisis;
Corporate Governance;
Management;
Business and Stakeholder Relations;
Core Relationships
Rose, Clayton S. "ISS A/S (D): Goldman's 2011 Business Standards Report." Harvard Business School Supplement 311-090, January 2011.
- 01 Apr 2001
- News
William Fung: E-Commerce and Efficiency
Internet to improve efficiency and cater to new customers is a clear winner. Group managing director William K.L. Fung (MBA ’72) understands that e-commerce is revolutionary. “But it won’t change what our...
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- 06 Oct 2009
- First Look
First Look: October 6
double the company's size and take it to new geographies, he wonders if the right capabilities are in place for what should be changed to manage the integration process effectively. Purchase this case:...
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Keywords:
Martha Lagace
- February 2008
- Exercise
Gerson Lehrman Group
By: Robert G. Eccles Jr. and David Lane
Gerson Lehrman Group (GLG) brought together decision makers in search of hard-to-find answers with specialized experts in nearly every imaginable field. Over time, GLG developed software to help minimize potential conflicts of interest among and between experts and...
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Keywords:
Experience and Expertise;
Customer Focus and Relationships;
Governance Compliance;
Conflict of Interests;
Competitive Advantage;
Software;
Consulting Industry
Eccles, Robert G., Jr., and David Lane. "Gerson Lehrman Group." Harvard Business School Exercise 408-076, February 2008.
- 01 Dec 2007
- News
Rediscovering America
for more companies to practice “values-based capitalism.” Could you cite any examples? There is a growing number of well-run, profitable companies that have values at the center of their management strategy. One outstanding example is...
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- October 2010
- Case
The Cleveland Clinic: Improving the Patient Experience (Abridged)
By: Ananth Raman, Anita L. Tucker and Rachel Gordon
Healthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen though if healthcare also considered question of "How does the patient feel?" This case looks at the...
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Keywords:
Customer Satisfaction;
Ethics;
Health Care and Treatment;
Six Sigma;
Performance Improvement;
Safety;
Value Creation
Raman, Ananth, Anita L. Tucker, and Rachel Gordon. "The Cleveland Clinic: Improving the Patient Experience (Abridged)." Harvard Business School Case 611-015, October 2010.
- 31 Jul 2012
- First Look
First Look: July 31
Interorganizational Conflict Authors:Elizabeth Long Lingo, Colin Fisher, and Kathleen L. McGinn Publication:In Handbook of Conflict Management Research, edited by Neal M. Ashkansy, Oluremi B. Ayoko, and Karen Jehn. Edward Elgar...
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Keywords:
Carmen Nobel
- 01 Oct 2000
- News
The Entrepreneurial Venture
companies challenged the status quo, and the old, "safe" jobs turned out to be not very safe at all, as large companies entered extended periods of malaise and restructuring. Ed O'Lear: It's important to note why money managers decided to...
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- April 27, 2020
- Article
A Crisis Playbook for Family Businesses
By: Josh Baron and Ben Francois
In a business crisis, the power of family business owners is magnified. Unlike public companies, which typically focus on maximizing shareholder value, family owners value objectives that usually go well beyond financial returns (e.g., family legacy, reputation). This...
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Baron, Josh, and Ben Francois. "A Crisis Playbook for Family Businesses." Harvard Business Review (website) (April 27, 2020).
- 22 Jul 2002
- Research & Ideas
How Business Strategy Tamed the “Invisible Hand”
began to emerge, first in the United States and then in Europe: the vertically integrated, multidivisional (or "M-form") corporation that made large investments in manufacturing and marketing and in management hierarchies to...
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Keywords:
by Pankaj Ghemawat
- 23 Jan 2020
- Research & Ideas
Businesses Need a 'Catalyst' to Make CSR Practices Stick
wider. What the process looks like In their new paper, the writers expand upon the process necessary to put inclusive growth strategies into action. Ideation. “Someone has to see the opportunity for creating an ecosystem that builds a network of View Details
Keywords:
by Michael Blanding
- 18 Sep 2012
- First Look
First Look: September 18
as consumers and employees (what we buy, how we manage others) to the choices that we make more broadly as human beings (who we date, how we deal with friendships). From my research, we see when a mismatch is most likely to occur between...
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Keywords:
Sean Silverthorne
- 2005
- Class Lecture
The Power of Supporting Players in High-Performance Industries
By: Thomas J. DeLong
DeLong, Thomas J. "The Power of Supporting Players in High-Performance Industries." Boston: Harvard Business School Publishing Class Lecture, 2005. Electronic. (Faculty Lecture: HBSP Product Number 9-825-8C.)
- 12 Oct 1999
- Research & Ideas
Value Judgments: Business Ethics Across Borders
"As different cultural traditions meet in the marketplace and inside organizations, managers face tough choices about the values that they and their organizations will live by," HBS professor Lynn Sharp Paine told participants...
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Keywords:
by Judith A. Ross
- February 2022
- Teaching Note
AptDeco: Circular Economy Furniture Marketplace
By: Ayelet Israeli
Teaching Note for HBS Case No. 521-069. AptDeco, a used furniture marketplace, was growing rapidly in the tri-state area. The co-founders were confident that the business model, financial position, and unit economics positioned AptDeco for scaling in the massive $120...
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Keywords:
E-Commerce Strategy;
Mobile;
Word-of-Mouth;
Word Of Mouth;
Word-of-mouth Marketing;
Internet Marketing;
Growth Strategy;
Platform;
Platforms;
Two Sided Markets;
Two-sided Market;
Two-sided Marketplace;
Two-Sided Markets;
Two-sided Network;
Black Entrepreneurs;
Black Leadership;
African Americans;
African-American Protagonist;
Circular;
Peer-to-peer Markets;
Furniture Industry;
Growth Hacking;
Monetization Strategy;
Growth Management;
Marketing Strategy;
Entrepreneurship;
Digital Platforms;
Marketing Channels;
Digital Marketing;
Consumer Behavior;
Acquisition;
Retention;
Growth and Development Strategy;
Customer Focus and Relationships;
Expansion;
Brands and Branding;
E-commerce;
Retail Industry;
Consumer Products Industry;
Technology Industry;
Web Services Industry;
United States;
North America;
New York (city, NY);
New York (state, US)
- May 2008 (Revised September 2014)
- Teaching Note
TD Canada Trust (A), (B), and (C)
By: Dennis Campbell
- 01 Oct 1996
- News
The Drive for Excellence: An Interview with Jim Henderson
who are restless and persistent improvers for the customer -- people who can put themselves in the shoes of the customer and then drive change inside our company to meet the customer's needs. We want View Details