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  • 24 Jun 2002
  • Research & Ideas

Building ’Brandtopias’—How Top Brands Tap into Society

when disruptions hit. The most impressive brands are those that are able to use disruptions as a platform to enhance the delivery of cultural value." To analyze the pattern of cultural demand and the... View Details
Keywords: by Martha Lagace
  • 06 May 2008
  • First Look

First Look: May 6, 2008

that the Chinese companies could buy oil in the highly fungible global marketplace. But Sinopec, the nation's largest refiner, was one of the three companies (together with PetroChina and CNOOC) engaged in the equity oil play. With... View Details
Keywords: Martha Lagace
  • 04 Feb 2008
  • Research & Ideas

Putting Entrepreneurship in the Social Sector

grown." These persistent problems seem to demand new models and new ways of thinking to crack them, and in that spirit Wei-Skillern and her... View Details
Keywords: by Sean Silverthorne
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

spread throughout the organization. Aisner: What do you see as the future of the service sector, and how can organizations stay ahead of the curve? Sasser: We admit that we really don’t know what the future holds beyond the current trends... View Details
Keywords: by Jim Aisner; Retail
  • 19 Jan 2016
  • First Look

January 19, 2016

Communist Party (CCP) has used the land supply as a key instrument of macro-economic regulation. The article draws on local and central documents to track, first, how, during the 1990s, land became the CCP's... View Details
Keywords: Sean Silverthorne
  • 17 Sep 2001
  • Research & Ideas

Let Customers Call the Shots

is the bread and butter of conventional marketing, which profits from demand predictability within market segments. But there is really no room for consumer empowerment when consumers make themselves too... View Details
Keywords: by Martha Lagace
  • December 1998 (Revised April 1999)
  • Case

Mind of the Market: Constructive Memory Processes, Primer Nine

By: Gerald Zaltman and Kathryn A. Braun
Keywords: Markets; Research; Consumer Behavior
Related
  • 22 Jun 2021
  • Blog Post

Why Many Businesses Are Becoming More Vocal In Support of LGBTQ Rights

Business competitiveness, the economic strength of their operating environments, and their commitment to inclusion and diversity demand that they stay the course. Jessica... View Details
Keywords: All Industries
  • 05 Sep 2017
  • Working Paper Summaries

Structural Transformation: A Competitiveness-based View

Keywords: by Christian Ketels
  • 09 Feb 2010
  • First Look

First Look: Feb. 9

under plausible assumptions regarding this altruism and the reaction of consumers to firms that demonstrate insufficient altruism, existing firms (or brands) can face a larger demand for new products than... View Details
Keywords: Martha Lagace
  • May 2020
  • Case

Trust Merchant Bank

By: Ramon Casadesus-Masanell, Pippa Tubman Armerding, Dilyana Karadzhova Botha and Salim Dewji
Trust Merchant Bank (TMB), a leading bank in the Democratic Republic of Congo (DRC), needs to decide whether to enter the soon-to-be-liberalized insurance industry. Since its founding in 2004, TMB has played a pivotal role in reshaping the DRC banking landscape by... View Details
Keywords: Retail Banking; Financial Services; Financial Inclusion; Turnaround; Fintech; Banks and Banking; Financial Condition; Insurance; Corporate Strategy; Expansion; Business Model; Family Business; Entrepreneurship; Information Technology; Monopoly; Banking Industry; Insurance Industry; Africa; Congo, Democratic Republic of the
Related
  • 12 Nov 2001
  • Research & Ideas

Facing the New World Order

Because the two great disturbances that are shaking the world economy are the cyclical downturns in the United States, and especially in the information and communications technology sectors, View Details
Keywords: by Staff
  • 04 Aug 2014
  • Op-Ed

Why Small-Business Lending Is Not Recovering

banks, both large and small, from ever fully returning to the small business market. Cyclical Factors Linger From The Recession In the recent recession small-business sales were hit hard and may still be... View Details
Keywords: by Karen Mills; Banking; Financial Services
  • 16 Apr 2012
  • Research & Ideas

The Inner Workings of Corporate Headquarters

e-mail data that is sitting on almost every company's servers, and it is inexpensive to extract," says Stuart. "All it involves is someone to write a relatively simple set of scripts. It's a surprisingly small favor to View Details
Keywords: by Michael Blanding
  • 13 Jan 2015
  • First Look

First Look: January 13

employee confusion about or neglect of the tax properties of Roth balances and (2) partition dependence. Download working paper: http://www.nber.org/papers/w20738 The Rise and Fall of View Details
Keywords: Sean Silverthorne
  • 05 Aug 2008
  • First Look

First Look: August 5, 2008

side of the market. Consider two complements, A and B, where the A + B bundle is valuable only when purchased together. Good A is supplied by a monopolist (e.g., Microsoft) and... View Details
Keywords: Martha Lagace
  • 15 Dec 2020
  • Research & Ideas

The Unspoken Messages of COVID-19 Restrictions

fact, Harvard University research suggests that reopening restaurants last spring, shortly after the pandemic’s first wave, may have led some people to assume that eating out was safe—despite the now-documented links between indoor dining View Details
Keywords: by Danielle Kost; Food & Beverage
  • 05 Oct 2010
  • First Look

First Look: October 5, 2010

and market-implied yields fell, and the ability of ratings to predict default deteriorated. We offer several possible explanations for these findings that are linked to existing theories. Download the paper:... View Details
Keywords: Sean Silverthorne
  • November 1997 (Revised July 1999)
  • Case

Guidant: Cardiac Rhythm Management Business (B)

By: Steven C. Wheelwright and Mikelle Eastley
Supplements the (A) case. View Details
Keywords: Medical Devices and Supplies Industry
Related
  • 15 Jan 2013
  • First Look

First Look: January 15

effectively to a disruption. We hypothesize that the impact of improved operational efficiency depends on whether the disruption is due to factors that are internal versus external to the firm and its supply... View Details
Keywords: Sean Silverthorne