Filter Results
:
(12,217)
Show Results For
-
All HBS Web
(12,217)
- People (14)
- News (5,546)
- Research (2,812)
- Events (223)
- Multimedia (990)
- Faculty Publications (863)
Show Results For
-
All HBS Web
(12,217)
- People (14)
- News (5,546)
- Research (2,812)
- Events (223)
- Multimedia (990)
- Faculty Publications (863)
- 21 Jun 2009
- News
When friends make you poorer
- 17 Oct 2012
- News
Manufacturing ‘Recovery’ Not All It’s Cracked Up to Be?
- 09 Aug 2010
- News
Obama acts as clean-tech venture capitalist
- 05 Oct 2010
- News
The more the murkier
- 19 Jun 2021
- News
How Public Letters Became Companies’ Favorite Form of Activism
- 10 Jun 2021
- News
Health Care Management Programs: What to Know
- 26 Aug 2011
- News
Maintaining success after exit of charismatic CEO
- 24 Jun 2020
- News
Why Are Black and Latino People Still Kept Out of the Tech Industry?
- 02 Jan 2020
- News
How a Change to Food Inspectors’ Schedules Can Make Our Food Safer
- 30 Apr 2019
- News
Why ‘Staggered’ Boards Are Paying Off for Stock Investors
- 16 Dec 2011
- News
Leaders must 'walk the talk,' manage differently, and communicate
- 25 Jul 2017
- News
Money is the Secret to Happiness, Science Says
- 29 Jun 2017
- News
Ketumile Masire, Who Shaped and Led a Vibrant Botswana, Dies at 91
- 12 May 2021
- Video
The Story Behind the Baker Scholars
- 15 Jun 2011
- News
B-Schools Embrace China
- 18 May 2022
- News
10 Teams Tackle Climate Change
- April 2006
- Background Note
Designing Sustainable Service Models
By: Frances X. Frei
Taught as the second module in a Harvard Business School course on Managing Service Operations. Addresses the challenge of designing service models that effectively incorporate a customer operating role, as well as how to align operations to deliver value to both the...
View Details
Keywords:
Business Model;
Customers;
Design;
Managerial Roles;
Consumer Behavior;
Service Operations;
Power and Influence;
Value
Frei, Frances X. "Designing Sustainable Service Models." Harvard Business School Background Note 606-031, April 2006.
- 10 Oct 2010
- News
Power Poses: Certain positions boost testosterone & confidence
- 28 May 2020
- News