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Show Results For
-
All HBS Web
(1,624)
- People (1)
- News (344)
- Research (1,084)
- Events (5)
- Multimedia (36)
- Faculty Publications (612)
- 2006
- Book
Confidence: How Winning Streaks and Losing Streaks Begin and End
Is success simply a matter of money and talent? Or is there another reason why some people and organizations always land on their feet, while others, equally talented, stumble again and again? There's a fundamental principle at work—confidence—that makes the difference...
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Keywords:
Social Psychology
Kanter, Rosabeth M. Confidence: How Winning Streaks and Losing Streaks Begin and End. New York: Three Rivers Press, 2006. (Paperback edition with new Foreword, Epilogue, and Appendix.)
Confidence: How Winning Streaks and Losing Streaks Begin & End
Is success simply a matter of money and talent? Or is there another reason why some people and organizations always land on their feet, while others, equally talented, stumble again and again? There's a fundamental principle at work -- confidence -- that makes the...
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- 24 Jan 2024
- Op-Ed
Why Boeing’s Problems with the 737 MAX Began More Than 25 Years Ago
in design and production with its newest jumbo jet, the 787 Dreamliner. Such frequent, repeated crises point to a deeper issue than isolated engineering mishaps. The underlying cause of these issues is a leadership failure that has...
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Corporate Leaders Say They Are For Stakeholder Capitalism — But Which Version Exactly?
The past few years have seen an outpouring of articles and statements heralding the arrival of a new and more inclusive form of capitalism often called stakeholder capitalism. The new capitalism promises to strengthen companies, improve outcomes for their...
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- 2021
- Chapter
Business Continuity Insurance in the Next Disaster
By: Samuel Gregory Hanson, Adi Sunderam and Eric Zwick
This article draws lessons from the business support policies pursued in the COVID-19
pandemic to guide policy design for the next disaster. We contrast the performance
of the Paycheck Protection Program to the Main Street Lending Program to illustrate
how design...
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Keywords:
COVID-19 Pandemic;
Policy;
Economic Slowdown and Stagnation;
Financing and Loans;
United States
Hanson, Samuel Gregory, Adi Sunderam, and Eric Zwick. "Business Continuity Insurance in the Next Disaster." In Rebuilding the Post-Pandemic Economy, edited by Melissa S. Kearney and Amy Ganz, 52–77. Washington, DC: Aspen Institute, 2021.
- April 2011
- Article
Why Leaders Don't Learn from Success
By: Francesca Gino and Gary P. Pisano
We argue that for a variety of psychological reasons, it is often much harder for leaders and organizations to learn from success than to learn from failure. Success creates three kinds of traps that often impede deep learning. The first is attribution error or the...
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Keywords:
Learning;
Innovation and Management;
Leadership;
Failure;
Success;
Performance Evaluation;
Prejudice and Bias
Gino, Francesca, and Gary P. Pisano. "Why Leaders Don't Learn from Success." Harvard Business Review 89, no. 4 (April 2011): 68–74.
- January 2024
- Background Note
Evaluating Innovations in the Organization of Primary Care: What Type of Innovation Is It and How Well Does It Align with the Six Factors?
By: Regina E. Herzlinger and James Wallace
How can we evaluate if innovative health care ventures can do good—benefit society—and do well—become financially viable? This question is the topic of the first module in the Innovating in Health Care course book.
This note and "Health Stop (A): What Type... View Details
This note and "Health Stop (A): What Type... View Details
- February 2018
- Case
Robert K. Steel at Wachovia (A)
By: Gautam Mukunda, Nien-hê Hsieh and David Lane
In September 2008, Robert Steel presided over the sale of Wachovia, a top U.S. bank, less than three months after becoming its CEO. Wachovia’s exposure to risky home loans led depositors and creditors to flee the bank on Friday, September 26, after the FDIC seized and...
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Keywords:
Leadership;
Financial Crisis;
Robert Steel;
Wachovia;
Sheila Bair;
Richard Kovacevich;
Wells Fargo;
Vikram Pandit;
Citigroup;
FDIC;
Tim Geithner;
Mortgage Lending;
Contagion;
Mergers And Acquisitions;
Financial Services;
Banking;
Decision Making;
Ethics;
Fairness;
Finance;
Leadership Style;
Crisis Management;
Management Style;
Risk Management;
Negotiation;
Business and Stakeholder Relations;
Banking Industry;
United States
Mukunda, Gautam, Nien-hê Hsieh, and David Lane. "Robert K. Steel at Wachovia (A)." Harvard Business School Case 418-055, February 2018.
- July 2009
- Article
When Misconduct Goes Unnoticed: The Acceptability of Gradual Erosion in Others' Unethical Behavior
By: Francesca Gino and Max Bazerman
Four laboratory studies show that people are more likely to accept others' unethical behavior when ethical degradation occurs slowly rather than in one abrupt shift. Participants served in the role of watchdogs charged with catching instances of cheating. The watchdogs...
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Gino, Francesca, and Max Bazerman. "When Misconduct Goes Unnoticed: The Acceptability of Gradual Erosion in Others' Unethical Behavior." Journal of Experimental Social Psychology 45, no. 4 (July 2009): 708–719.
- 05 Jul 2006
- Working Paper Summaries
Do Managers’ Heuristics Affect R&D Performance Volatility? A Simulation Informed by the Pharmaceutical Industry
- Winter 2020
- Article
Unsubstantiated Allegations and Organizational Culture
By: Eugene F. Soltes
When organizations investigate allegations of misconduct, they routinely determine that some allegations are unsubstantiated. A variety of factors may contribute to the conclusion that an allegation does not warrant substantiation, including a lack of supporting...
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Soltes, Eugene F. "Unsubstantiated Allegations and Organizational Culture." Seattle University Law Review 43, no. 2 (Winter 2020): 413–439.
- 2011
- Working Paper
Naiveté and Cynicism in Negotiations and Other Competitive Contexts
By: Chia-Jung Tsay, Lisa L. Shu and Max Bazerman
A wealth of literature documents how the common failure to think about the self-interests of others contributes to suboptimal outcomes. Yet sometimes, an excess of cynicism appears to lead us to over-think the actions of others and make negative attributions about...
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Keywords:
Decision Choices and Conditions;
Negotiation;
Behavior;
Cognition and Thinking;
Perspective;
Trust;
Competitive Strategy;
Competitive Advantage
Tsay, Chia-Jung, Lisa L. Shu, and Max Bazerman. "Naiveté and Cynicism in Negotiations and Other Competitive Contexts." Harvard Business School Working Paper, No. 11-066, January 2011. (Revised May 2011.)
- October 2008
- Case
Tegan c.c.c.
Examines a struggling IT outsourcing project from the perspective of the customer--Tegan. It should be used in conjunction with Hrad Technika (9-609-039), which illustrates the supplier's point of view. When Tegan, a Welsh toy distributor, outsources the development of...
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Keywords:
Job Cuts and Outsourcing;
Information Technology;
Service Operations;
Business Processes;
Information Technology Industry;
Wales;
Czech Republic
Upton, David M., and Bradley R. Staats. "Tegan c.c.c." Harvard Business School Case 609-038, October 2008.
- 2024
- Working Paper
The Narrative AI Advantage? A Field Experiment on Generative AI-Augmented Evaluations of Early-Stage Innovations
By: Jacqueline N. Lane, Léonard Boussioux, Charles Ayoubi, Ying Hao Chen, Camila Lin, Rebecca Spens, Pooja Wagh and Pei-Hsin Wang
The rise of generative artificial intelligence (AI) is transforming creative problem-solving, necessitating new approaches for evaluating innovative solutions. This study explores how human-AI collaboration can enhance early-stage evaluations, focusing on the interplay...
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Lane, Jacqueline N., Léonard Boussioux, Charles Ayoubi, Ying Hao Chen, Camila Lin, Rebecca Spens, Pooja Wagh, and Pei-Hsin Wang. "The Narrative AI Advantage? A Field Experiment on Generative AI-Augmented Evaluations of Early-Stage Innovations." Harvard Business School Working Paper, No. 25-001, August 2024. (Revised August 2024.)
- 06 Mar 2007
- First Look
First Look: March 6, 2007
Misconduct: The Effect of Gradual Degradation on the Failure to Notice Others' Unethical Behavior Authors:Francesca Gino and Max H. Bazerman Abstract Four laboratory studies show that people are more likely to accept others' unethical...
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Keywords:
Martha Lagace
- Fall 2020
- Article
Sizing Up Corporate Restructuring in the COVID Crisis
By: Robin Greenwood, Benjamin Iverson and David Thesmar
In the wake of the COVID-19 pandemic, the financial and legal system will need to deal with a surge of financial distress in the business sector. Some firms will be able to survive, while others will face bankruptcy and thus need to be liquidated or reorganized. Many...
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Greenwood, Robin, Benjamin Iverson, and David Thesmar. "Sizing Up Corporate Restructuring in the COVID Crisis." Brookings Papers on Economic Activity (Fall 2020). (Also NBER Working Paper, No. 28104.)
- 19 Jan 2011
- First Look
First Look: Jan. 18
of the defective Ford Pinto and the downfall of Bernard Madoff, the authors investigate the nature of ethical failures in the business world and beyond and illustrate how we can become more ethical, bridging the gap between who we are and...
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Keywords:
Sean Silverthorne
- 27 May 2015
- News
A Playbook for Making America More Entrepreneurial
- November 2019 (Revised February 2020)
- Case
Starbucks: Reaffirming Commitment to the Third Place Ideal
By: Francesca Gino, Katherine B. Coffman and Jeff Huizinga
On April 12, 2018, two African American entrepreneurs had scheduled a business meeting at a Starbucks in Philadelphia’s Rittenhouse Square neighborhood. They sat without ordering, waiting for a local businessman to show up for the meeting. The store manager called 911...
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Keywords:
Mission and Purpose;
Values and Beliefs;
Prejudice and Bias;
Crisis Management;
Employees;
Training
Gino, Francesca, Katherine B. Coffman, and Jeff Huizinga. "Starbucks: Reaffirming Commitment to the Third Place Ideal." Harvard Business School Case 920-016, November 2019. (Revised February 2020.)
- 2018
- Chapter
The Strategic Imperative of Psychological Safety and Organizational Error Management
By: Amy C. Edmondson and Paul Verdin
Despite discussion in the management literature about agile organizations or learning organizations, many large organizations are top-down, slow to change, and fraught with obstacles to learning. We describe “strategy-as-learning” to contrast with the traditional...
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Edmondson, Amy C., and Paul Verdin. "The Strategic Imperative of Psychological Safety and Organizational Error Management." In How Could this Happen? Managing Errors in Organizations, edited by Jan U. Hagen. Palgrave Macmillan, 2018.