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  • January 2006 (Revised February 2007)
  • Supplement

SuperCat Powerboats (B)

By: James L. Heskett
Supplements the (A) case. View Details
Keywords: Entertainment and Recreation Industry
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  • January 2003
  • Teaching Note

Southwest Airlines 2002: An Industry Under Siege (TN)

By: James L. Heskett
Teaching Note for (9-803-133). View Details
Keywords: Air Transportation Industry
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  • February 1986
  • Supplement

CompuServe (A): Jeff Wilkins, Video

By: James L. Heskett
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  • May 1993
  • Teaching Note

Patient Transfusion Services Lab of Central Blood Bank TN

By: James L. Heskett
Teaching Note for (9-693-091). View Details
Keywords: Health Industry
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  • September 1992
  • Supplement

Progressive Corporation Transportation Group (C)

By: James L. Heskett
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  • March 1996
  • Case

Intuit: The TurboTax/MacInTax Crisis (A)

By: James L. Heskett
Keywords: Crisis Management
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  • November 1995
  • Case

The Benetton Group

By: James L. Heskett
The management of the Benetton Group includes senior executives advocating two different strategies: 1) expanding manufacturing to develop economies in order to grow Benetton's sales in those markets, and/or, 2)find ways to provide additional support to retailers, some... View Details
Keywords: Marketing Strategy; Business Strategy; Global Strategy; Sales; Growth and Development; Distribution; Distribution Channels
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  • October 1987 (Revised March 1991)
  • Case

Colgate-Palmolive (A): Company In Transition

By: James L. Heskett
Keywords: Organizational Change and Adaptation; Transition; Consumer Products Industry
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  • October 1986 (Revised September 1987)
  • Background Note

Start-up and Entrepreneurship

By: James L. Heskett
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  • October 1986 (Revised October 1987)
  • Supplement

Sepratech Corp. (C)

By: James L. Heskett
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  • April 1986 (Revised April 1987)
  • Teaching Note

CompuServe (B), (C), (D), and (E), Teaching Note

By: James L. Heskett
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  • October 1985 (Revised November 1986)
  • Supplement

CompuServe (D)

By: James L. Heskett
Describes events and raises issues subsequent to Charlie McCall's acceptance of the job as CEO at CompuServe. View Details
Keywords: Management Teams; Problems and Challenges; Information Technology Industry
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  • October 1985 (Revised February 1986)
  • Supplement

CompuServe (A1)

By: James L. Heskett
This addendum to CompuServe (A) describes how resources were allocated. View Details
Keywords: Resource Allocation; Information Technology Industry
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  • September 1985 (Revised October 1989)
  • Case

CompuServe (A)

By: James L. Heskett
Keywords: Internet and the Web; Information Technology; Information Technology Industry; Communications Industry
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  • February 2018
  • Teaching Note

Montes Calcados: A Step Ahead (Brief Case)

By: James L. Heskett and James T. Kindley
Teaching Note for HBS No. 918-513. View Details
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  • 07 Jul 2010
  • First Look

First Look: July 7

compensation limitations. Purchase this supplement:http://cb.hbsp.harvard.edu/cb/product/310057-PDF-ENG Southwest Airlines: In a Different World James L. Heskett and W. Earl... View Details
Keywords: Martha Lagace
  • 05 Aug 2008
  • First Look

First Look: August 5, 2008

  Working PapersWellsprings of Creation: Perturbation and the Paradox of the Highly Disciplined Organization Authors:David James Brunner, Bradley R. Staats, Michael L. Tushman, and David M. Upton Abstract... View Details
Keywords: Martha Lagace
  • 01 Dec 1996
  • News

Faculty Symposium Honors McArthur

Ethics, Economics, and Organizations Professors Thomas R. Piper and Lynn Sharp Paine Service Management Professor James L. Heskett and Associate Professor Gary W. Loveman... View Details
Keywords: Daniel Penrice
  • Article

Megastudies Improve the Impact of Applied Behavioural Science

By: Katherine L. Milkman, Dena Gromet, Hung Ho, Joseph S. Kay, Timothy W. Lee, Pepi Pandiloski, Yeji Park, Aneesh Rai, Max Bazerman, John Beshears, Lauri Bonacorsi, Colin Camerer, Edward Chang, Gretchen Chapman, Robert Cialdini, Hengchen Dai, Lauren Eskreis-Winkler, Ayelet Fishbach, James J. Gross, Samantha Horn, Alexa Hubbard, Steven J. Jones, Dean Karlan, Tim Kautz, Erika Kirgios, Joowon Klusowski, Ariella Kristal, Rahul Ladhania, Jens Ludwig, George Loewenstein, Barbara Mellers, Sendhil Mullainathan, Silvia Saccardo, Jann Spiess, Gaurav Suri, Joachim H. Talloen, Jamie Taxer, Yaacov Trope, Lyle Ungar, Kevin G. Volpp, Ashley V. Whillans, Jonathan Zinman and Angela L. Duckworth
Policy-makers are increasingly turning to behavioural science for insights about how to improve citizens’ decisions and outcomes. Typically, different scientists test different intervention ideas in different samples using different outcomes over different time... View Details
Keywords: Policy Making; Behavioral Science; Behavior; Change; Decision Making; Policy
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  • 12 Jul 2011
  • First Look

First Look: July 12

  PublicationsBlending Quantitative and Qualitative Methods in Organizational Research Authors:Amy C. Edmondson and Tiona Zuzul Publication:In Encyclopedia of Strategic Management, edited by D. Teece and M. Augier. London: Palgrave,... View Details
Keywords: Carmen Nobel