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Show Results For
-
All HBS Web
(2,766)
- People (5)
- News (605)
- Research (1,612)
- Events (7)
- Multimedia (5)
- Faculty Publications (768)
- 27 Sep 2010
- Research & Ideas
Customer Experts Lose Influence When Teams are Pressured
relate to these issues. Since the working paper was released and written up in the Boston Globe, I've also heard from people at all types of companies (and from quite a few different countries) describing how they deal repeatedly with this problem. Examples of View Details
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by Sarah Jane Gilbert
- 15 Sep 2011
- Research & Ideas
High Ambition Leadership
What is welcome and all too rare? Leaders who care about building great institutions, not just profits. What sets these leaders apart in their practice and outlook? Harvard Business School's Michael Beer in his new book, Higher Ambition: How Great Leaders Create...
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by Martha Lagace
- April 2007
- Case
The Boeing Company: Moonshine Shop
By: Robert D. Austin, Richard L. Nolan and Shannon O'Donnell
Describes how the "Moonshine Shop," a group of plant-savvy creative generalists, is helping a great industrial company become more innovative. Chronicles the history of the Moonshine Shop, its successes and failures, and describes innovations they've helped put in...
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Keywords:
History;
Business Model;
Saving;
Programs;
Creativity;
Corporate Entrepreneurship;
Research and Development;
Collaborative Innovation and Invention;
Business Processes;
Aerospace Industry
Austin, Robert D., Richard L. Nolan, and Shannon O'Donnell. "The Boeing Company: Moonshine Shop." Harvard Business School Case 607-130, April 2007.
- May 2016 (Revised September 2016)
- Case
Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean
By: Rajiv Lal and Gamze Yucaoglu
In 2015, Edip Ilkbahar, HBC’s founder and CEO, was looking over the plans for a new branch in Cyprus. Since the inception of the company by the Alarko Group of companies in 1994, Ilkbahar’s company had enjoyed high occupancy, high guest satisfaction, and high...
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Keywords:
Customer Experience;
Customer Service;
Hotel Industry;
Emerging Market;
Customer Focus;
Leading Growth;
Feedback Culture;
Employee Empowerment;
Employee Engagement;
Employee Training;
Staffing;
Operations Management;
Quality Management;
Service Management;
Service Quality;
Continuous Improvement;
Hillside;
HBC;
Turkey;
Vacation;
Customer Relationship Management;
Quality;
Employee Relationship Management;
Service Operations;
Organizational Culture;
Customer Satisfaction;
Selection and Staffing;
Service Delivery;
Competitive Advantage;
Emerging Markets;
Growth and Development;
Accommodations Industry;
Entertainment and Recreation Industry;
Turkey
Lal, Rajiv, and Gamze Yucaoglu. "Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean." Harvard Business School Case 516-110, May 2016. (Revised September 2016.)
Monique Burns Thompson
Monique Burns Thompson is an accomplished social entrepreneur who returns to HBS (class of 1993) and brings her twenty years of successful start-up and organizational leadership experience to her research and teaching at HBS. She has led as a co-founder, President,... View Details
- Video
Adrian Gore
Adrian Gore, founder and Group Chief Executive of Discovery Limited, emphasizes the importance of supporting entrepreneurship as a means of solving socio-economic issues in South Africa.
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- Article
Contagion and Differentiation in Unethical Behavior: The Effect of One Bad Apple on the Barrel
By: F. Gino, S. Ayal and D. Ariely
In a world where encounters with dishonesty are frequent, it is important to know if exposure to other people's unethical behavior can increase or decrease an individual's dishonesty. In Experiment 1, our confederate cheated ostentatiously by finishing a task...
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Gino, F., S. Ayal, and D. Ariely. "Contagion and Differentiation in Unethical Behavior: The Effect of One Bad Apple on the Barrel." Psychological Science 20, no. 3 (March 2009): 393–398.
- 12 Dec 2012
- Research & Ideas
Book Excerpt: Strength in Numbers
Professor Gunnar Trumbull disagrees. In his new book, Strength in Numbers: The Political Power of Weak Interests, Trumbull shows how groups such as consumers can effect change by forming interest-driven alliances among activists,...
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Re: Gunnar Trumbull
- 01 Nov 2019
- Video
José Alejandro Cortés
José Alejandro Cortés, President of the Colombia-based diversified business group Grupo Bolìvar, discusses the responsibilities of corporations beyond serving shareholders, especially serving the poor and the...
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- November 2008 (Revised April 2010)
- Case
The Bridgespan Group: Chapter 2
By: Allen S. Grossman, Naomi Greckol-Herlich and Cathy Ross
The Bridgespan Group was launched in 2000 by management consulting group Bain & Company as a nonprofit focused on strategy consulting for nonprofits and philanthropists. Over the next eight years, Bridgespan expanded its services to include executive search, knowledge...
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Keywords:
Philanthropy and Charitable Giving;
Growth and Development Strategy;
Service Operations;
Corporate Social Responsibility and Impact;
Nonprofit Organizations;
Expansion;
Consulting Industry
Grossman, Allen S., Naomi Greckol-Herlich, and Cathy Ross. "The Bridgespan Group: Chapter 2." Harvard Business School Case 309-020, November 2008. (Revised April 2010.)
- 13 Mar 2019
- Blog Post
There's No Quick Shortcut to Success: Zorpads Takes Off
It all started with a smell. Taylor Wiegele and Sierra Smith (both MBA 2017) met with a group of classmates for their FIELD III course, trying to come up with a problem to fix. The course, now an elective, tasks first-year students with...
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- August 2020 (Revised May 2021)
- Case
PayPal: The Next Chapter
By: Michael Porter, Mark Kramer and Annelena Lobb
Can a social purpose and stakeholder capitalism confer a powerful competitive advantage in the age of COVID-19? For PayPal, the answer is yes. After spinning off from eBay in a 2015 IPO, the company declared its purpose as "democratizing financial services" by ensuring...
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Keywords:
Mission and Purpose;
Finance;
Business and Stakeholder Relations;
Social Entrepreneurship;
Competitive Advantage;
Financial Services Industry
Porter, Michael, Mark Kramer, and Annelena Lobb. "PayPal: The Next Chapter." Harvard Business School Case 721-378, August 2020. (Revised May 2021.)
- Web
What Does PRIDE Mean to You? - MBA
Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year...
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- July 2020
- Article
Tell It Like It Is: When Politically Incorrect Language Promotes Authenticity
By: J. Schroeder, M. Rosenblum and F. Gino
When a person’s language appears political—such as being politically correct or incorrect—it can influence fundamental impressions of him or her. Political correctness is “using language or behavior to seem sensitive to others’ feelings, especially those others who...
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Schroeder, J., M. Rosenblum, and F. Gino. "Tell It Like It Is: When Politically Incorrect Language Promotes Authenticity." Journal of Personality and Social Psychology 119, no. 1 (July 2020): 75–103.
- January 2023
- Case
Natura: Weathering the Pandemic at Brazil's Cosmetic Giant
By: Brian Trelstad, Pedro Levindo and Carla Larangeira
Brazil's Natura, a multi-brand cosmetics group, has taken several measures to safeguard the livelihoods of its thousands of employees and millions of sales representatives during the COVID-19 health and economic crisis. The company has also made strides in its efforts...
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Keywords:
COVID-19 Pandemic;
ESG Reporting;
Acquisition;
Customer Focus and Relationships;
Decision Making;
Social Entrepreneurship;
Environmental Sustainability;
Environmental Management;
Climate Change;
Ethics;
Moral Sensibility;
Values and Beliefs;
Global Strategy;
Corporate Governance;
Health Pandemics;
Human Resources;
Human Capital;
Crisis Management;
Growth and Development Strategy;
Marketing;
Distribution Channels;
Supply Chain;
Corporate Social Responsibility and Impact;
Mission and Purpose;
Organizational Culture;
Customer Ownership;
Relationships;
Business and Community Relations;
Business and Stakeholder Relations;
Networks;
Partners and Partnerships;
Science-Based Business;
Reputation;
Human Needs;
Social Issues;
Strategy;
Equality and Inequality;
Beauty and Cosmetics Industry;
Brazil;
Latin America
- 10 Feb 2021
- Blog Post
What You Can Do to Create an Anti-Racist Organization
leader, speaker, educator, and teaching artist, Manso-Brown educates individuals and groups on social injustice and creating equality through workshops and through her art. STRATEGIES TO BE ACTIVELY...
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- Article
They Are Us? The Mediating Effects of Compatibility-based Trust on the Relationship Between Discrimination and Overall Trust
By: Mariska Kappmeier, Bushra Guenoun and Remaya Campbell
The tragic Christchurch massacre brought the dangers of social ‘othering’ to the forefront of public attention. While the extreme nature of the attack shocked majority and minority groups alike, overt and latent discrimination are common experiences for many minorities...
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Kappmeier, Mariska, Bushra Guenoun, and Remaya Campbell. "They Are Us? The Mediating Effects of Compatibility-based Trust on the Relationship Between Discrimination and Overall Trust." New Zealand Journal of Psychology 48, no. 1 (April 2019): 97–105.
- 04 Dec 2020
- Blog Post
Heard on the Street (HOTS) - bringing the HBS community together through harmony
recently welcomed our 16th member to our group. He has been with us all along since the beginning of the semester and just came out to the world in November. Welcome Albert! Baby Albert What we doThere are three aspects of the group –...
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- 26 Nov 2001
- Research & Ideas
Manager or Mentor? Why You Must Be Both
Missouri. There's a lot of history attached to this accent." The professor asked him, "What's it like to be up there in the classroom?" "I thought it was a trick question," Thomas told the Harvard group with a...
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by Martha Lagace
- Article
Statistical Physics of Human Cooperation
By: Matjaž Perc, Jillian J. Jordan, David G. Rand, Zhen Wang, Stefano Boccaletti and Attila Szolnoki
Extensive cooperation among unrelated individuals is unique to humans, who often sacrifice personal benefits for the common good and work together to achieve what they are unable to execute alone. The evolutionary success of our species is indeed due, to a large...
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Keywords:
Human Cooperation;
Evolutionary Game Theory;
Public Goods;
Reward;
Punishment;
Tolerance;
Self-organization;
Pattern Formation;
Cooperation;
Behavior;
Game Theory
Perc, Matjaž, Jillian J. Jordan, David G. Rand, Zhen Wang, Stefano Boccaletti, and Attila Szolnoki. "Statistical Physics of Human Cooperation." Physics Reports 687 (May 8, 2017): 1–51.