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  • 15 Sep 2015
  • News

Easing the Costs of Saving a Child

ask: ‘If your organization was to suddenly disappear, would the world shed a tear?’ I always liked her thought-provoking metaphor.” Honing Pathways’ mission is an ever work in progress. Taylor and his team recognize that emotional support... View Details
Keywords: Jill Radsken
  • Web

2023 Symposium - Race, Gender & Equity

and social network processes shape race and gender differences at work by examining the roles of culture, cognition, and emotion in organizations using field experimental, longitudinal, and computational... View Details
  • 17 Apr 2006
  • Research & Ideas

Resisting the Seductions of Success

psychological and emotional anesthetic. Its victims don't know their inner lives have shriveled and their healthy instincts have grown dull. In fact, these men and women often seem to be living exemplary, balanced lives, and they may be... View Details
Keywords: by Joseph L. Badaracco Jr.; Entertainment & Recreation; Information; Publishing
  • 02 Aug 2019
  • News

Fulfilling Their Promise

is now a staff of 11; a dozen social work interns; both part-time and contract staff; numerous volunteers; and 16 board members who do a lot of hands-on work. Girls Group facilitates 15 weekly programs within the public schools and offers... View Details
  • 29 Dec 2014
  • Research & Ideas

Most Popular Articles and Research Papers of 2014

Silvia Bellezza, Francesca Gino, and Anat Keinan shows there may be prestige advantages when you stand out rather than fit in. The Role of Emotions in Effective Negotiations Senior Lecturer Andy Wasynczuk, a former negotiator for the New... View Details
  • 06 Sep 2011
  • Research & Ideas

The Power of Leadership Groups for Staying on Track

authenticity, which is the essential quality of leaders with high levels of emotional intelligence, or EQ. In my experience I have not seen leaders fail for lack of IQ, but I have observed many leaders fail who lacked EQ. Daniel Goleman,... View Details
Keywords: by Bill George
  • 2011
  • Working Paper

Memory Lane and Morality: How Childhood Memories Promote Prosocial Behavior

By: Francesca Gino and Sreedhari D. Desai
Four experiments demonstrated that recalling memories from one's own childhood lead people to experience feelings of moral purity and to behave prosocially. In Experiment 1, participants instructed to recall memories from their childhood were more likely to help the... View Details
Keywords: Judgments; Moral Sensibility; Philanthropy and Charitable Giving; Organizational Culture; Behavior; Emotions; Personal Characteristics; Welfare
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  • September 2019
  • Exercise

Difficult Conversations (A)

By: Shikhar Ghosh and Shweta Bagai
The exercises can be used as a follow-up to the Yesware (A) case (#816-039), or in conjunction with any case that involves replacing a founding team member (and/or providing feedback to a top executive). This is a role-playing exercise, and has been carried out in the... View Details
Keywords: Firing; Feedback; Founders; Culture; Values; Neuroscience; Business Startups; Organizational Culture; Resignation and Termination; Communication; Emotions; Trust; Human Resources; Entrepreneurship
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  • 21 Aug 2013
  • Research & Ideas

To Buy Happiness, Spend Money on Other People

Now, Consume Later (delayed consumption leads to increased enjoyment); and Invest in Others (spending money on other people makes us happier than spending it on ourselves). Recently we featured a video illustrating the emotional benefits... View Details
Keywords: by Carmen Nobel
  • 21 May 2020
  • Research & Ideas

Fighting the COVID Blues: Advice from Business Research

Life was hard enough for the one-third of Americans who had wrestled with anxiety prior to the COVID-19 pandemic. Now, the disease that has killed almost 100,000 in the United States, left millions unemployed, and socially distanced many... View Details
Keywords: by Dina Gerdeman and Danielle Kost
  • March 2006
  • Background Note

Influencing Customer Behavior in Service Operations

By: Frances X. Frei and Amy C. Edmondson
Explores ways in which service firms can influence the behavior of their customers. Drawing from research on employee motivation and applying it to customer motivation, the note describes two levels of managerial control: instrumental control, which shapes behavior... View Details
Keywords: Customers; Governance Controls; Consumer Behavior; Service Operations; Emotions; Motivation and Incentives; Power and Influence; Service Industry
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  • March 2011
  • Article

Meeting the Challenges of a Person-Centric Work Psychology

By: Teresa M. Amabile and Steven J. Kramer
In this article, the authors discuss person-centric work psychology, a paradigm developed by H. M. Weiss and D. E. Rupp regarding daily work life psychology. They cited three challenges of the paradigm such as the collection, and analysis of data, the certainty of the... View Details
Keywords: Employees; Social Psychology; Emotions; Perception; Motivation and Incentives
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  • October 1975 (Revised June 1983)
  • Background Note

Understanding Communications in One-To-One Relationships

By: John J. Gabarro
Introduces the concepts of assumptions, perceptions and feelings, and applies these concepts to the problem of understanding the behavior that takes place between people in relationships. The note discusses a particular interaction that takes place between two men in a... View Details
Keywords: Interpersonal Communication; Emotions; Behavior; Attitudes; Perspective; Relationships
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  • 26 Aug 2014
  • First Look

First Look: August 26

pursuit of emotional support or friendship, and unlike social ties that emerge spontaneously, instrumental networking in pursuit of professional goals can impinge on an individual's moral purity-a... View Details
Keywords: Sean Silverthorne
  • 27 Mar 2019
  • News

Fulfilling Their Promise

Schooner (MBA 1983) and a group of social work students who were all working at two nonprofits—the Women’s Center and the Peace Neighborhood Center—in Ann Arbor, Michigan. The questions: “Why do men rape young girls?” and “Why don’t they... View Details
Keywords: Maureen Harmon; mentoring
  • 20 Jul 2016
  • Research & Ideas

Airplane Design Brings Out the Class Warfare in Us All

Their findings were published in the May 17, 2016, issue of Proceedings of the National Academy of Sciences. A TEMPORARY STATE OF INEQUALITY Research on inequality usually measures a relatively fixed socioeconomic status based on education, income, and geographic... View Details
Keywords: by Dina Gerdeman; Air Transportation; Sports; Travel
  • 11 Sep 2018
  • Blog Post

Care for the Elderly: Process is More Important Than the Destination

grandpa (someone who means a lot to me) had been hospitalized almost at the same time that I started studying at HBS. Witnessing what he has experienced, now not just the rational part of me is calling, the emotional part is urging me to... View Details
Keywords: Health Care
  • 11 Feb 2013
  • Research & Ideas

Neuroeconomics: Eyes, Brain, Business

field of neuromarketing, which uses brain-tracking tools to determine why consumers prefer some products over others. And there is neuroleadership, which applies neuroscience to management research. Looser is looking to integrate insights from View Details
Keywords: by Carmen Nobel
  • Profile

Doha Tantawy

exposed to cases from "China, Iraq, Iran, Morocco—we learn what it takes to make it in the crazy economic world we live in now." The intellectual stimulation is complemented by social and emotional... View Details
Keywords: Retail/Hospitality; Consulting
  • 13 May 2002
  • Book

Bringing the Master Passions to Work

  If passions are the masters of reason—as David Hume (1960) believed—then they have done a remarkable job at getting us to believe in their benign nature—their outright subservience to reason. Deception and self-deception are as critical to the narratives that the... View Details
Keywords: by Mihnea C. Moldoveanu & Nitin Nohria