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All HBS Web
(1,614)
- News (255)
- Research (963)
- Events (14)
- Multimedia (24)
- Faculty Publications (557)
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- 15 Nov 2022
- Book
Stop Ignoring Bad Behavior: 6 Tips for Better Ethics at Work
may be nervous about exposing bad behavior on their own. Encourage systems that allow individuals to come together to protest unethical behavior. Consider the company’s organizational structure. Does the...
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by Pamela Reynolds
- 09 Jun 2009
- First Look
First Look: June 9
a task that requires information on companies' emissions levels, risks, and reduction opportunities. This paper explores the conditions under which firms participate in this endeavor. Building on theories of how social activists inspire changes in View Details
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Martha Lagace
- Article
Fighting Bias on the Front Lines
By: Alexandra C. Feldberg and Tami Kim
Most companies aim for exceptional customer service, but too few are attentive to the subtle discrimination by frontline employees that can alienate customers, lead to lawsuits, or even cause lasting brand damage by going viral.
This article presents research... View Details
This article presents research... View Details
Keywords:
Customer Service;
Customer Focus and Relationships;
Service Delivery;
Diversity;
Prejudice and Bias;
Organizational Change and Adaptation
Feldberg, Alexandra C., and Tami Kim. "Fighting Bias on the Front Lines." Harvard Business Review 99, no. 6 (November–December 2021): 90–98.
- 27 Jun 2016
- Research & Ideas
These Management Practices, Like Certain Technologies, Boost Company Performance
practices are not light switches you can turn on or off,” says Sadun. “It’s not like you can order your employees to buy into these processes—it’s a much more complex process of influencing behavior and persuading employees across all...
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by Michael Blanding
- 2009
- Article
Silenced by Fear: The Nature, Sources, and Consequences of Fear at Work
By: Jennifer Kish Gephart, James R. Detert, Linda K. Trevino and Amy C. Edmondson
In every organization, individual members have the potential to speak up about important issues, but a growing body of research suggests that they often remain silent instead, out of fear of negative personal and professional consequences. In this chapter, we draw on...
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Keywords:
Organizations;
Working Conditions;
Research;
Emotions;
Employees;
Motivation and Incentives;
Theory;
Behavior
Kish Gephart, Jennifer, James R. Detert, Linda K. Trevino, and Amy C. Edmondson. "Silenced by Fear: The Nature, Sources, and Consequences of Fear at Work." Research in Organizational Behavior 29 (2009): 163–193.
- 20 Dec 2022
- Op-Ed
Employee Feedback: The Key to Retention During the Great Resignation
Kroger, Amazon, and many others have experienced similar conflicts. A recent study finds that “toxic culture”—unethical leadership behavior and disregard for employees’ health, diversity, financial security, and self-respect—is a far more...
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by Michael Beer
- 14 Feb 2012
- First Look
First Look: February 14
Organizational Behavior 31 (2011) Abstract The goal of this paper is to promote research about organizational errors-i.e., the actions of multiple View Details
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Carmen Nobel
- 21 Aug 2000
- Research & Ideas
Inside the OR: Disrupted Routines and New Technologies
technology. Much of the research to date on innovation has focused on factors in an organization—timing of adoption decisions, overall organizational support of innovation, and an organization's history of innovation—that are one step...
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by Hilah Geer
- August 2007 (Revised June 2020)
- Case
Trouble with a Bubble
By: Tom Nicholas
Examines technology, firm performance, and the stock market during the 1929 Great Crash and the Great Depression of the 1930s. The 1920s was an extraordinary period of technological progress marked by a strong run-up in stock market prices. Firms invested heavily in...
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Keywords:
Bubble;
Stock Market;
Great Depression;
Irving Fisher;
Information Technology;
Organizational Change and Adaptation;
History;
Financial Markets;
Performance;
Labor and Management Relations;
Equity;
Financial Crisis;
Innovation and Invention;
United States
Nicholas, Tom. "Trouble with a Bubble." Harvard Business School Case 808-067, August 2007. (Revised June 2020.)
- 12 Dec 2017
- First Look
New Research and Ideas, December 12, 2017
Organizational Behavior The Energizing Nature of Work Engagement: Toward a New Need-Based Theory of Work Motivation By: Green, Paul, Eli Finkel, Grainne Fitzsimons, and Francesca Gino Abstract—We present...
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Sean Silverthorne
- 04 May 2015
- Research & Ideas
Need to Solve a Problem? Take a Break From Collaborating
sometimes want you just to tell them the answer—like 'just give me the answer to leadership!'" says Bernstein, who co-teaches the required Leadership and Organizational Behavior course to first-year MBA...
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- 28 Apr 2015
- First Look
First Look: April 28
Understanding Ordinary Unethical Behavior: Why People Who Value Morality Act Immorally By: Gino, F. Abstract—Cheating, deception, organizational misconduct, and many other forms of unethical behavior are...
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Sean Silverthorne
- 2007
- Chapter
Disrupting Gender, Revising Leadership
By: D. E. Meyerson, R. Ely and Laura Wernick
In this chapter, we present a case study of men on two off-shore oil platforms—a workplace that has traditionally rewarded men for their masculine displays of bravado and their interactions centered on proving masculinity—in which such displays and interactions were...
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- Research Summary
Overview
I am currently a Principal or Co-Principal Investigator of five field-based randomized controlled trials, each of which examines the management of lay health workers in developing countries, with an eye toward generating theoretical insights and policy guidance on how...
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- Research Summary
Overview
I am currently a Principal or Co-Principal Investigator of five field-based randomized controlled trials, each of which examines the management of lay health workers in developing countries, with an eye toward generating theoretical insights and policy guidance on how...
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- 06 Sep 2011
- Research & Ideas
Cheese Moving: Effecting Change Rather Than Accepting It
Behavior best-seller list—thanks in part to corporate managers who distribute it to their employees as a lesson in accepting and anticipating change gracefully. But is that really the best message to send? Harvard Business School...
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by Carmen Nobel
- 05 Jul 2012
- What Do You Think?
Why Is Trust So Hard to Achieve in Management?
Summing Up Do Managers Take Trust for Granted? Trust is a big issue these days judging from the volume of responses to this month's column. Its importance in management is agreed on. There is a long list of behaviors that can damage it....
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by James Heskett
- 01 Oct 2007
- Research & Ideas
Encouraging Dissent in Decision-Making
of the Organizational Behavior unit also sees an aware, open, and inquiring senior team as critical to sound decision-making. "The key is for senior teams to be able to hold paradoxical ideas, or to...
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by Garry Emmons
- 2012
- Working Paper
Do Market Leaders Lead in Business Process Innovation? The Case(s) of E-Business Adoption
By: Kristina S. McElheran
This paper explores the relationship between market position and business process innovation. Prior research has focused on the alignment between new technologies and the internal capabilities of firms to pursue them. I extend the investigation to include external...
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Keywords:
Investment;
Technological Innovation;
Leadership;
Business Processes;
Behavior;
Motivation and Incentives;
Technology Adoption;
Manufacturing Industry;
United States
McElheran, Kristina S. "Do Market Leaders Lead in Business Process Innovation? The Case(s) of E-Business Adoption." Harvard Business School Working Paper, No. 10-104, June 2010. (Revised April 2011, October 2012.)
- Research Summary
Understanding Customers
In conventional business case studies, protagonists almost never have the option of stepping back to seek a new understanding of the customer. But to be effective in practice, managers need both the self-assurance and ability to initiate and pursue, with rigor and...
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