High Switching Costs - Publications - Faculty & Research

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Middle East & North Africa - Global

Creating Emerging Markets project provides a unique research and teaching resource on business leadership in Africa, Asia, Latin America and the Middle East over recent decades. At its core are over 180 interviews by Harvard faculty with View Details

Risks, Opportunities, And Investments In The Era Of Climate Change (ROICC)

The MBA course on "Risks, Opportunities, and Investments in an Era of Climate Change" is ideal for students who aspire to become entrepreneurs by starting their own company or joining a start-up that is driving innovation and solving challenges posed by climate change.... View Details

12 May 2023
Blog Post

Independent Project: The Rise of Electric Heat Pumps

are homeowners making the switch? Electric heat pumps provide homeowners the opportunity to reduce their energy bills and work towards greater energy independence. A heat pump could cost as little as ~$7,100 over the lifetime of use,... View Details

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Finance - Faculty & Research

research to cover recent developments, including the continued growth of high fee alternative asset management and a shift away from banks to lending by nonbank financial intermediaries. We interpret both the growth of the sector and the... View Details

23 Feb 2009
Research & Ideas

Creative Entrepreneurship in a Downturn

citing the examples of Motorola, Southwest Airlines, Revlon cosmetics, Hewlett-Packard, and MTV. Good ideas are not hard to come by. The more complicated part is to harness the diminishing supply of capital. But capital can still find its way to a credible idea, he... View Details

Keywords: by Martha Lagace

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Latin America - Global

billion economy suffered from persistently low growth, high public debt, and a strong dependence on remittances, which could potentially become cheaper and faster to access in bitcoins. The Bitcoin plan was met with both enthusiasm from... View Details

02 Sep 2015
What Do You Think?

What's Wrong With Amazon’s Low-Retention HR Strategy?

high employee turnover for many years. What’s wrong with a low-retention HR strategy? What do you think? To read more: Wayne F. Cascio, The High Cost of Low Wages, Harvard... View Details

Keywords: by James Heskett; Web Services; Retail; Apparel & Accessories; Consumer Products; Fashion

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Africa - Global

Region September 2024 Case InfraCredit and the Project Inception Facility By: John Macomber , Namrata Arora and Maagatha Kalavadakken Around the world, large infrastructure projects are frequently stymied by the high View Details

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Organizational Behavior - Faculty & Research

quickly find that the costs outweigh the benefits. According to the authors, the only reliable path to maintaining market leadership is transformational innovation: major changes to products and services that redefine what customers... View Details

May 2022
Supplement

Maestro Pizza (C): Taking the Fight Outside

By: Ramon Casadesus-Masanell and Fares Khrais

Maestro pizza opened its first store in 2013 after its founder, Khalid Al Omran, recognized an opportunity in Saudi Arabia to offer high quality pizza at affordable prices. The business grew rapidly and under the radar at first, but soon enough caught the attention of... View Details

Citation

Purchase

12 Feb 2018
Research & Ideas

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

because they hoped the other line would move more quickly. Tabulating the total time each participant spent in line, however, Buell found that those who switched at least once actually ended up spending an average of 57 seconds longer in... View Details

Keywords: by Michael Blanding; Retail; Service

21 Oct 2008
First Look

First Look: October 21, 2008

plus city and industry fixed effects explain between sixty and eighty percent of manufacturing entry. We use spatial distributions of natural cost advantages to address partially endogeneity concerns. Download the paper:... View Details

Keywords: Martha Lagace

16 Jun 2008
Research & Ideas

Seven Tips for Managing Price Increases

sticker shock? 1. Understand Your Customers. There are at least four ways in which customers can respond to higher gas prices: downgrade from premium to regular; take fewer trips by car, consolidate errands, switch to public... View Details

Keywords: by John Quelch

12 Jul 2016
First Look

July 12, 2016

internalize the social costs of higher leverage in the form of greater bankruptcy losses (moral hazard) and are subject to a regulatory capital requirement. In contrast, shadow bank liabilities are subject to runs and credit risk and thus... View Details

Keywords: Sean Silverthorne

07 Jul 2022
HBS Case

How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)

frosting, and lemon-ginger ice cream. When the Brooklyn-based screenwriter first met his future wife and business partner, he wooed her by hosting ice cream socials with homemade concoctions that guests raved about. Flying high on these... View Details

Keywords: by Pamela Reynolds

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Research Computing Services

Personalized support for the HBS community on topics ranging from AI & advanced statistical analyses to high performance computing. Services Statistical & Data Services RCS provides consulting services and assistance for HBS faculty... View Details

26 Aug 2002
Research & Ideas

High-Stakes Decision Making: The Lessons of Mount Everest

and insufficient confidence on the other. Leaders must act decisively when faced with challenges, and they must inspire others to do so as well. A lack of confidence can enhance anticipatory regret, or the apprehension that individuals often experience prior to making... View Details

Keywords: by Michael A. Roberto

01 Jun 2023
HBS Case

A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?

lives and make people choose a completely different path.” Yet incarcerated people typically have low levels of education. About 40 percent lack high school diplomas, more than twice the general population—and the View Details

Keywords: by Dina Gerdeman; Apparel & Accessories

19 Mar 2007
Research & Ideas

Handicapping the Best Countries for Business

competitiveness of her exports and the costs of her imported inputs. In a microeconomic sense, the business person also cares about tariffs (which affect trade), industrial policies, tax policies (on business directly, but also policies... View Details

Keywords: by Sean Silverthorne

05 May 2022
Research & Ideas

Why Companies Raise Their Prices: Because They Can

Grocery bills may be ridiculously high these days, but supply chain problems, energy costs, and inflation aren’t the only factors to blame. New research suggests that companies are raising prices simply because they can. In 2021, US... View Details

Keywords: by Rachel Layne

Publications