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- All HBS Web (923)
- Faculty Publications (122)
- 21 May 2018
- HBS Case
How Would You Price One of the World's Great Watches?
you're buying a car, and then you find out six months later that the car will cost 25 percent less. It’s terrible.” The perceived value of an object by buyers is essential, especially if you look at customers as relationships rather than...
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- 03 Dec 2001
- Research & Ideas
Healthcare Conference Looks At Ailing Industry
with technologies—not just one favored technology, but many kinds. They shouldn't worry too much about hoarding intellectual property rights nor depend on one technology platform. It is more important to understand the big picture in the first place in View Details
- 20 Sep 2011
- First Look
First Look: September 20
lines in order to illuminate the ways that U.S. states take advantage of federal ambiguity and are able to shape corporate practices to their benefit. We specifically examine how patterns of bank acquisitions are shaped by the crucial...
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Sean Silverthorne
- 10 Apr 2023
- Blog Post
Creating Emerging Markets Sustainability Series - Innovations to Address the Global Water Crisis
access to basic sanitation.” This stark reality demonstrates an urgent need for action in order to make meaningful progress towards the UN’s Sustainable Development Goal 6 of reaching universal access to drinking water, sanitation and...
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- 30 Mar 2003
- Research & Ideas
How Your Employees and Customers Drive a New Value Profit Chain
example of Wal-Mart, where the employees' well-being is created in part by company meetings to which family members (children, parents, spouses) are invited. What are some other ideas you would recommend to companies in order to...
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by Manda Mahoney
- 23 Apr 2014
- HBS Case
Are Electronic Cigarettes a Public Good or Health Hazard?
When electronic cigarettes first appeared a little over a decade ago, they were hailed by many as a godsend: a tool to help smokers quit while mitigating the most harmful effects of tobacco. "The [e-cigarette] market is producing, at no View Details
- Web
Buy Now, Pay Later: Credit and Information Technology
thought differently, and, in 1874, placed an order with E. Remington and Sons for one hundred machines at $55 each. The ability to paste typewritten entries into the credit ledgers considerably speeded up work at the Mercantile Agency....
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- 10 Mar 2015
- Research & Ideas
The Surprising Winners and Losers in the Retail Revolution
for Walmart or migrates to higher-end retailers like Whole Foods. Supermarkets have already reduced costs dramatically in order to compete with much more efficient competitors, and they can no longer...
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- 25 Sep 2000
- Research & Ideas
Cyber-Marketing: Scouting the Digital Communications Frontier
already-low cost of digital communications declines toward zero, the Web's radical interactivity presents new challenges to marketers, who must now learn how to build and sustain intimate customer relationships on a far larger scale than...
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by Peter K. Jacobs
- 09 Mar 2009
- Research & Ideas
How to Revive Health-Care Innovation
networks arise, disrupting the old. Hence, disruptive business models such as value-adding process clinics, retail clinics, and facilitated networks must be married with disruptive innovations in insurance and reimbursement in order to...
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- 01 Mar 2004
- Lessons from the Classroom
Mission to Mars: It Really Is Rocket Science
design "programs" or sequences of projects over time in order that learning is maximized. Most past research on innovation has focused on the management of individual projects. As a result, we know a lot about topics such as...
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by Sean Silverthorne
- 09 Jul 2018
- Research & Ideas
Overcoming the Challenges of Selling Brand New Technology (Hey, Need a 3-D Printer?)
ago. Or the first Newton, Tang, or Roomba. Everyone knows and understands a better mousetrap when they see one—no selling skills really required. But a 3-D printer? Why would I want that? How much does it cost to maintain? What’s wrong...
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- Web
Powerful Ideas - Annual Report 2014
on the ground. His work in this field has continued unabated: Datar is coauthor of the leading cost accounting textbook, Cost Accounting: A Managerial Emphasis, now in its 15th edition, and of Managerial...
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- 20 Jan 2015
- News
Patient Medical Records, Pocket-sized
the cost of care. The records are secure—encrypted, password-protected, HIPAA-compliant, and not stored on a server. In the aftermath of Hurricane Katrina, Bushkin read of displaced New Orleanians whose paper medical records had been...
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- 20 Jan 2015
- First Look
First Look: January 20
Costing to Identify Value-Improvement Opportunities in Healthcare By: Kaplan, Robert S., Mary L. Witkowski, Megan Abbott, Alexis Guzman, Laurence Higgins, John Meara, Erin Padden Abstract—As healthcare providers cope with pricing...
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Sean Silverthorne
- 01 Sep 2011
- News
Capitalism’s False Mantra
Related Links Martin discussing his book One of the most influential papers defining the role of business, “Theory of the Firm: Managerial Behavior, Agency Costs and Ownership Structure,” was coauthored in 1976 by Michael Jensen, the...
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- 01 Apr 2002
- News
Q&A - Mark Fields
Japan’s unfamiliar conditions hamper your ability to reach decisions? In any new situation, it’s very important to have confidence in your judgments. So from the outset, you have to be curious and open and ask a lot of questions in order...
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- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
protective stock in case delivery is not when expected. Late deliveries cause higher costs for expediting orders and rescheduling the plant around the missing items. Also, low-price suppliers may not be...
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by Robert S. Kaplan & David P. Norton
- 08 Jan 2001
- What Do You Think?
Have We Extended the Boundaries of the Firm Too Far?
capability in order to preserve proprietary information (Kulkarni). Doherty was concerned that organizations might extend their boundaries without a clear strategy. He offered a "2x2" rule-of-thumb strategy for doing this based...
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by James Heskett
- 12 Oct 1999
- Research & Ideas
Rapid Response: Inside the Retailing Revolution
advance of a selling season," write Hammond and her coauthors. "Now firms receive periodic ongoing orders based on actual consumer expenditures. Lean retailing allows department stores, mass merchandisers, and other retail outlets to...
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