Publications

01 Mar 2024
News

Case Study: Testing the Waters

Illustration by Christina Spano Endurance training was nothing new to Lauren Picasso (MBA 2014), who’d raced through her younger years as a cross-country runner and swimmer. In 2017, when she was director of marketing at Jet.com and looking for a physical challenge,... View Details

Keywords: Jen McFarland Flint; Food and Beverage Stores; Retail Trade

01 Jun 2024
News

Leveraging Generative AI

Four decades after HBS became the first business school in the country to require the use of personal computers in the MBA Program, the School is undergoing a different kind of technological transformation, one that leverages generative artificial intelligence (GenAI)... View Details

Keywords: Jennifer Gillespie

Blog

Leading in Tough Times: HBS Faculty Member Amy C. Edmondson on Psychological Safety

Amy C. Edmondson, Novartis Professor of Leadership and Management at Harvard Business School, has long studied the performance of teams in the workplace. Her latest book is The Fearless Organization: Creating Psychological Safety in the... View Details

11 Sep 2014
Working Paper Summaries

Chief Sustainability Officers: Who Are They and What Do They Do?

Keywords: by Kathleen Miller & George Serafeim

September 2020
Case

Uber at a Crossroads (2017)

By: Ramon Casadesus-Masanell and Karen Elterman

This case describes the history of Uber, its business model—including the ways it differed from that of the traditional taxi industry—and its competition with Lyft. The case is set in 2017, a year in which Uber was plagued by even more scandals than usual, though its... View Details

September 2001 (Revised August 2005)
Case

Deaconess-Glover Hospital (C)

For nearly three months, John Carter, a vascular surgeon by training, had been studying a variety of clinical processes at Deaconess-Glover Hospital in Needham, Mass. Carter was looking for an opportunity to test the applicability of Toyota Production System... View Details

Keywords: Organizational Change and Adaptation; Health Care and Treatment; Business Processes; Health Industry

09 Jul 2020
Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

ensure the organization’s preparedness for future crises. Information gathering The flow of high-quality information is more important than ever. A United States military framework for thinking about the external environment that has gained traction in the View Details

Keywords: by Boris Groysberg and Sarah Abbott

03 Mar 2009
First Look

First Look: March 3, 2009

development of a business model based on "software as a service" (SaaS) for security solution distributed through Internet Service Providers (ISPs). F-Secure disruptively entered a mature View Details

Keywords: Martha Lagace

23 May 2019
Book

These Entrepreneurs Take a Pragmatic Approach to Solving Social Problems

In 1908, Harvard Business School’s first dean, Edwin Francis Gay, welcomed the School’s inaugural class of 59 students by saying that HBS was challenged with encouraging its students to have the “intellectual respect for View Details

Keywords: by Dina Gerdeman; Green Technology

01 Mar 2024
News

Vital Signs

Image by Edmon De Haro Illustration by Edmon De Haro The signs of strain were there long before the pandemic: Health care workers had been managing under tremendous pressures while working long hours in understaffed hospitals. Then COVID unleashed an unprecedented... View Details

Keywords: Jen McFarland Flint; Hospitals; Health, Social Assistance

17 Feb 2022
Blog Post

The Fifth Year of Short Intensive Programs (SIPs) at HBS

The frigid temperatures on the Harvard Business School campus in mid-January were a minor inconvenience for the 641 students enrolled in Short Intensive Programs (SIPs), the no-fee, no-credit elective courses now in their fifth year. The... View Details

12 Aug 2019
Research & Ideas

How Scale Changes a Manager's Responsibilities

I've experienced first-hand the excitement and pain that come as companies with a few founders scale to hundreds or thousands of employees. At somewhere around 75 to 100 employees, running a business becomes more complicated, demanding... View Details

Keywords: by Julia Austin

07 Oct 2011
Research & Ideas

The Steve Jobs Legacy

businesses and governments. Would you expect any less from a mighty prophet? Robert Higgins (Entrepreneurial Management) Steve Jobs will be remembered as the Great Innovator of our age. It is no wonder that... View Details

Keywords: Re: Multiple Faculty; Computer; Technology

2024
Working Paper

AI Companions Reduce Loneliness

By: Julian De Freitas, Ahmet K Uguralp, Zeliha O Uguralp and Puntoni Stefano

Chatbots are now able to engage in sophisticated conversations with consumers in the domain of relationships, providing a potential coping solution to widescale societal loneliness. Behavioral research provides little insight into whether these applications are... View Details

Keywords: AI and Machine Learning; Technological Innovation; Behavior; Well-being

SSRN

Read Now

01 Jan 2007
News

Jaime Augusto Zobel de Ayala, MBA 1987

hand is all that matters. So often in business we are reflecting on the past or looking toward the future." The past, for the Ayala Corporation, includes an impressive history entwined with the Philippines' own complicated political and... View Details

September 2009 (Revised April 2011)
Case

Integrated Project Delivery at Autodesk, Inc. (A)

By: Amy C. Edmondson and Faaiza Rashid

Describes Autodesk's engagement in Integrated Project Delivery—a new model of risk management, inter-firm teamwork, and multi-objective (aesthetic, cost, and sustainability) optimization in building projects. In 2008, Autodesk, Inc., the world's largest design software... View Details

Keywords: Buildings and Facilities; Business Headquarters; Design; Risk Management; Business Processes; Projects; Groups and Teams; Partners and Partnerships; Cooperation; Construction Industry; Service Industry