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24 Sep 2014
Op-Ed

The ABCs of Addressing Climate Change (From a Business Perspective)

managing demand - using modern sensors and valves, remote measurement, big data optimization algorithms, mobile apps, and other innovations - is a more powerful way to benefit... View Details

Keywords: by John Macomber; Energy; Utilities

18 May 2010
First Look

First Look: May 18

paper: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1320187 Unraveling Results from Comparable Demand and Supply: An Experimental Investigation Authors:Muriel Niederle, Alvin E. Roth, View Details

Keywords: Martha Lagace

22 Jun 2021
Blog Post

Why Many Businesses Are Becoming More Vocal In Support of LGBTQ Rights

Business competitiveness, the economic strength of their operating environments, and their commitment to inclusion and diversity demand that they stay the course. Jessica... View Details

Keywords: All Industries

23 Jun 2015
First Look

First Look: June 23, 2015

service relative to existing competitors in a local market. We provide evidence that these results are due to a sorting effect, whereby firms trade off service quality and price, and in turn, the incumbent... View Details

Keywords: Sean Silverthorne

April 1998
Background Note

The U.S. Record Industry in 1997

By: Lynda M. Applegate, Timothy G Capron and Paul J Knutson

Provides an overview of the U.S. record industry in the 1990s. View Details

Keywords: Industry Growth; Music Industry; United States

January 2015 (Revised July 2019)
Case

CVS Health: Promoting Drug Adherence

By: Leslie John, John Quelch and Robert Huckman

Email mking@hbs.edu for a courtesy copy.

The case describes a program that CVS Health recently implemented to improve medication adherence, an important problem from a societal, public policy, and firm... View Details

21 May 2019
News

Confronting the Future of Climate Change in the Midwest

supplier of food to the world's biggest foodservice brands, supply restaurants, and other customers in over 50 countries. While the company is not moving away from beef products, the focus is on reducing... View Details

Keywords: Agriculture

July 2000 (Revised May 2001)
Case

WebMD (A)

Discusses the emerging role of the Internet in the health care industry and describes the strategy of WebMD in this new "ehealth" space. Issues include technology strategy, industry transformation, competition in turbulent environments, and strategic alliances. View Details

Keywords: Internet and the Web; Alliances; Competitive Advantage; Industry Structures; Health Care and Treatment; Health Industry

29 Apr 2013
Research & Ideas

Are First-Time Buyers Left Out of Real Estate’s Rebound?

rates. Supply and demand, of course, always have an impact, with an additional element in select markets such as Phoenix, Las Vegas, and Southern California, where prices fell... View Details

Keywords: Construction; Real Estate

16 May 2011
Research & Ideas

What Loyalty? High-End Customers are First to Flee

Businesses that offer their customers the highest levels of service might like to believe that all their efforts to pamper and please will pay off with an extremely loyal following. “Customers you might expect to be the most 'stuck' are... View Details

Keywords: by Julia Hanna

08 Jul 2021
Blog Post

Catching the Entrepreneurship Bug at HBS

Maker Scholar was born! Now I’m selling greeting cards, custom art, and really a whole lot of other stuff I make with my hands and some art supplies via Shopify View Details

March 1994 (Revised July 1995)
Case

Lotus Development Corp. in 1994

Jim Manzi, president and CEO of Lotus, must decide whether to position the firm as a provider of network applications or of the architectural programs required to support network applications. The decision will have lasting implications for Lotus's position in both... View Details

Keywords: Information Infrastructure; Competitive Advantage; Applications and Software; Industry Structures; Information Technology Industry

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April 2000
Background Note

Market Failures

By: Bharat N. Anand, Tarun Khanna and Jan W. Rivkin

Examines the role of transaction costs in impeding the functioning of markets and shows how the concept of transaction costs sheds light on a broad range of issues in strategy. View Details

Keywords: Competitive Strategy; Competition; Corporate Strategy; Cost; Market Transactions; Industry Clusters; Failure; Internet

09 Feb 2010
First Look

First Look: Feb. 9

under plausible assumptions regarding this altruism and the reaction of consumers to firms that demonstrate insufficient altruism, existing firms (or brands) can face a larger demand for new products than... View Details

Keywords: Martha Lagace

17 Sep 2001
Research & Ideas

Let Customers Call the Shots

is the bread and butter of conventional marketing, which profits from demand predictability within market segments. But there is really no room for consumer empowerment when consumers make themselves too... View Details

Keywords: by Martha Lagace

November 2019
Case

Hapag-Lloyd AG:Complying with IMO 2020

By: Benjamin C. Esty, Mette Fuglsang Hjortshoej and Emer Moloney

A new environmental regulation known as IMO 2020 was creating what one industry analyst called “the biggest shakeup for the oil and shipping industries in decades.” According to the new regulation, all ocean-going ships would have to limit their sulfur emissions by... View Details

Keywords: Valuation; Ship Transportation; Strategic Planning; Game Theory; Pollutants; Supply Chain; Corporate Accountability; Capital Budgeting; Environmental Sustainability; Governing Rules, Regulations, and Reforms; Governance Compliance; Shipping Industry; Transportation Industry; Germany

18 Dec 2007
First Look

First Look: December 18, 2007

of the Church to have a reserve food supply on hand at all times. Given U.S. and global food stock levels, is the Church program a good model for the country? Purchase this case:... View Details

Keywords: Martha Lagace

May 2003 (Revised November 2005)
Case

Marks & Spencer: The Phoenix Rises

By: Joseph L. Bower

The great U.K. retailer fell on hard times in 1998. In 2001, a new CEO was recruited who appears to have succeeded in turning around this world-renown company. This case examines the steps he took (strategic, structural, and recruiting key people) and highlights a... View Details

Keywords: Global Strategy; Recruitment; Leadership Development; Crisis Management; Supply and Industry; Business Strategy; Competitive Strategy; Segmentation; Retail Industry