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Show Results For
-
All HBS Web
(8,890)
- People (16)
- News (1,742)
- Research (5,059)
- Events (40)
- Multimedia (76)
- Faculty Publications (3,603)
- December 2023
- Teaching Note
Buurtzorg
By: Ethan Bernstein and Tatiana Sandino
Teaching Note for HBS Case No. 122-101. As co-founders of home nursing company Buurtzorg, Jos de Blok and Gonnie Kronenberg prized both self-management and organizational learning. Buurtzorg’s 10,000 nurses across 950 neighborhood nursing teams in the Netherlands were...
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- March 2021
- Article
Last Place Aversion in Queues
By: Ryan W. Buell
This paper documents the effects of last place aversion in queues and its implications for customer experiences and behaviors as well as for operating performance. An observational analysis of customers queuing at a grocery store, and four online studies in which...
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Keywords:
Behavioral Operations;
Queues;
Reference Effects;
Last Place Aversion;
Transparency;
Customers;
Behavior;
Satisfaction;
Service Operations
Buell, Ryan W. "Last Place Aversion in Queues." Management Science 67, no. 3 (March 2021): 1430–1452.
- 01 Jun 2001
- News
Alejandro Ramirez: A Very Good Time for Mexico
Vicente Fox, who was then governor of the state of Guanajuato. “I didn’t want to abandon the business or my research, because both were important to me,” recalls Ramirez. After Fox’s historic victory last...
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- 14 Sep 2023
- Blog Post
MBAs Accelerate Their Social Enterprise Ventures
are designed by or center people with disabilities. With 1 in 4 Americans living with disabilities, it’s imperative that all companies center product inclusion at the beginning of the product development...
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- 06 Dec 2011
- First Look
First Look: Dec. 6
http://hbr.org/2011/12/the-ordinary-heroes-of-the-taj/ar/1 Taking Gender into Account: Theory and Design for Women's Leadership Development Programs Authors:Robin J. Ely, Herminia Ibarra, and Deborah Kolb Publication:Academy View Details
Keywords:
Sean Silverthorne
- January 2021
- Article
Veil-of-Ignorance Reasoning Mitigates Self-Serving Bias in Resource Allocation During the COVID-19 Crisis
By: Karen Huang, Regan Bernhard, Netta Barak-Corren, Max Bazerman and Joshua D. Greene
The COVID-19 crisis has forced healthcare professionals to make tragic decisions concerning which patients to save. Furthermore, the COVID-19 crisis has foregrounded the influence of self-serving bias in debates on how to allocate scarce resources. A utilitarian...
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Keywords:
Self-serving Bias;
Procedural Justice;
Bioethics;
COVID-19;
Fairness;
Health Pandemics;
Resource Allocation;
Decision Making
Huang, Karen, Regan Bernhard, Netta Barak-Corren, Max Bazerman, and Joshua D. Greene. "Veil-of-Ignorance Reasoning Mitigates Self-Serving Bias in Resource Allocation During the COVID-19 Crisis." Judgment and Decision Making 16, no. 1 (January 2021): 1–19.
- April 2011 (Revised April 2011)
- Supplement
Fleet Oil Company: An Exercise
The exercise, which adapts a famous experiment by experimental psychologist Thomas Gilovich, is designed to show both the ubiquity of analogy or associative thinking more generally and its potential perils. Students are presented with a scenario in which an oil company...
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Keywords:
Business Headquarters;
Crime and Corruption;
Decisions;
Non-Renewable Energy;
Cost;
Production;
Performance Productivity;
Research and Development;
Energy Industry;
Atlanta;
Houston
Gavetti, Giovanni. "Fleet Oil Company: An Exercise." Harvard Business School Supplement 711-512, April 2011. (Revised April 2011.)
- Web
Getting Started - Christensen Center for Teaching & Learning
that knowing their disciplines is still a necessary-but no longer sufficient-condition for success. Their core role is no longer telling students what they need to know, but facilitating student learning in a discussion-based environment....
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Glass Half Broken
Why the gender gap persists and how we can close it. For years women have made up the majority of college-educated workers in the United States. In 2019, the gap between the percentage of women and the percentage of men in the workforce was the smallest on...
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- Web
Our Team - Impact Investments
Our Team Our Team Principal Investigators Shawn Cole John G. McLean Professor of Business Administration Shawn Cole is a professor in the Finance Unit at Harvard Business School, where he teaches and conducts research on financial...
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- Web
Social Enterprise - Faculty & Research
financial performance of corporations, the design of incentive and control systems to guide strategy execution, corporate reporting, and the role View Details
- 11 Jul 2019
- Sharpening Your Skills
Deconstructing 'Customer Experience'
when you don’t. A Good Place to Start Terror at the TajUnder terrorist attack, employees of the Taj Mahal Palace and Tower bravely stayed at their posts to help guests. A multimedia case study looks at the hotel's customer-centered...
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- 21 Feb 2019
- Blog Post
Machine Learning and Behavioral Economics
of a real diversity of applications, from consumer apps to research in things like healthcare and energy management. The philosophical implications are enormous: machine learning is going to change...
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- Article
Capturing Value from Intellectual Property (IP) in a Global Environment
By: Juan Alcácer, Karin Beukel and Bruno Cassiman
Globalization should provide firms with an opportunity to leverage their know-how and reputation across countries to create value. However, it remains challenging for them to actually capture that value using traditional Intellectual Property (IP) tools. In this paper,...
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Keywords:
Appropriation Strategy;
Counterfeit;
Intellectual Property Rights;
Litigation;
Value Capturing;
Intellectual Property;
Rights;
Value;
Lawsuits and Litigation;
Global Range;
Situation or Environment
Alcácer, Juan, Karin Beukel, and Bruno Cassiman. "Capturing Value from Intellectual Property (IP) in a Global Environment." Special Issue on Geography, Location, and Strategy. Advances in Strategic Management 36 (2017): 163–228.
- 2018
- Working Paper
Show or Tell? Improving Agent Decision Making in a Tanzanian Mobile Money Field Experiment
By: Jason Acimovic, Chris Parker, David F. Drake and Karthik Balasubramanian
When workers make operational decisions, the firm's global knowledge and the workers’ domain-specific knowledge complement each other. Oftentimes workers have the final decision-making power. Two key decisions a firm makes when designing systems to support these...
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Keywords:
Employees;
Decision Making;
Training;
Performance Improvement;
Money;
Mobile Technology;
Developing Countries and Economies;
Financial Services Industry
Acimovic, Jason, Chris Parker, David F. Drake, and Karthik Balasubramanian. "Show or Tell? Improving Agent Decision Making in a Tanzanian Mobile Money Field Experiment." Harvard Business School Working Paper, No. 18-106, May 2018.
- 16 Dec 2014
- First Look
First Look: December 16
Multi-Sourcing at Adidas This case describes the design and implementation of an IT-multi-sourcing strategy at a large global sportswear company, the adidas Group, which is headquartered in Germany. To help...
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Keywords:
Sean Silverthorne
- July 2018 (Revised August 2018)
- Case
Rocky Mountain Condiments: Close Encounters with the Legal System for the First Time
By: Lena G. Goldberg
The founder of a Colorado start-up focused on developing a line of condiments confronts a host of legal issues that threaten the viability of her young enterprise. She is suing a co-packer for, among other things, breach of contract, theft of recipes and trade secrets,...
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Keywords:
Law And Regulation;
Start-ups;
Founders' Agreements;
Cross-Border Jurisdiction;
Torts;
Consumer Protection;
Non-disclosure Agreements;
Intellectual Property Protection;
Fraud;
Legal Remedies;
Law;
Lawsuits and Litigation;
Laws and Statutes;
Business Startups;
Contracts;
Intellectual Property;
Food and Beverage Industry
Goldberg, Lena G. "Rocky Mountain Condiments: Close Encounters with the Legal System for the First Time." Harvard Business School Case 319-029, July 2018. (Revised August 2018.)
- 01 Mar 2024
- News
Counter Intelligence
When Pano Christou (AMP 195, 2018) was hired at Pret A Manger in 2000, the idea that he would one day run the entire company could not have been further from his mind. At the chain’s Carnaby Street shop, in London’s Soho district, the 22-year-old had enough work just...
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Keywords:
Amy Crawford
- Web
HBR Classics - Alumni
HBR CLASSICS Through the years, a number of Harvard Business Review articles written by Harvard Business School faculty and others have risen to “classics” status – articles that are so groundbreaking in their scope or elemental in their...
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- 20 Dec 2011
- First Look
First Look: December 20
designed as modular systems. Finally, it analyzes in detail the strategy of capturing value by maintaining exclusive control of an essential module in an open system. Download...
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Keywords:
Carmen Nobel