Publications

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08 Jul 2013
News

Leading Like Nelson Mandela

October 1999
Case

Overhead Reduction Task Force, The

By: J. Richard Hackman, Ruth Wageman and John J. Gabarro

A middle manager is about to meet with his boss to discuss her request that he head up a task force to determine how overhead can be reduced by 20%. He must decide what to address in that meeting and how the task force should be launched and led. The focus is on team... View Details

Keywords: Leadership; Leadership Style; Management Teams; Management Style; Groups and Teams

25 May 2012
News

Prosecutors Seek to Show Ex-Goldman Director's Close Ties to Inside Trader

Profile

Ralph Johnson

next round of recruiting. The Social Enterprise Initiative posted the Chicago opportunity I ultimately took. Most importantly, HBS has shown me that anything is possible—as long as I understand what the expectations are and that I’m willing to make the necessary... View Details

Keywords: Consulting

7:30 PM – 9:30 PM EDT, 20 Sep 2016

NYC Alumnae Circles Meetup

Join us for a reception with participants of HBS Alumnae Circles. This is an opportunity to meet other women who have joined Circles, network, and get to know other HBS alumnae in your area. View Details

24 Jun 2021
News

Meetings. Why?

03 Apr 2017
Video

What I've Gained from the MBA Experience

April 2003 (Revised November 2005)
Case

Trend Micro (B)

By: Lynn S. Paine and Kim Bettcher

The Trend Micro team's discussion of consumer strategy at its quarterly meeting in Germany provides an opportunity to assess the effectiveness of the team's decision process. View Details

Keywords: Decision Making; Management Teams; Business Strategy; Diversity; Information Technology Industry; Germany

March 1995 (Revised August 1995)
Supplement

Datavision (C)

By: Michael Beer and Gregory C. Rogers

Describes the events to follow Datavision (A) and (B). Covers the aftermath of two previous team-building meetings and leaves off with the protagonist struggling with how to proceed. View Details

Keywords: Employees; Problems and Challenges; Groups and Teams; Social and Collaborative Networks; Computer Industry

08 Jan 2018
News

What Do Investors and Companies Talk About?

04 Dec 2017
News

How a Fast-Growing Startup Built Its Sales Team for Long-Term Success

Profile

Lisa Cousins

achieve. I entered HBS open to a variety of paths, and when I attended the introductory meeting for the Hospitality & Travel Industry Club, it became clear to me right away that the hotel industry was where I was meant to be - I was... View Details

Keywords: Services; Entertainment / Media

August 1994 (Revised December 1996)
Case

Astra Sports, Inc. (B)

By: John A. Quelch

Astra executives meet to discuss their options with a Venezuelan company that, for seven years, manufactured and marketed athletic shoes under the Astra name without authorization from Astra. View Details

Keywords: Strategy; Crime and Corruption; Brands and Branding; Manufacturing Industry; Apparel and Accessories Industry; Sports Industry; Venezuela

October 2004 (Revised November 2004)
Case

AWB Limited

By: Ray A. Goldberg and Hal Hogan

Discusses how to evaluate the performance of the Australia Wheat Board in meeting the needs of its Australian wheat farmers and global consumers. Includes color exhibits. View Details

Keywords: Customer Satisfaction; Customer Value and Value Chain; Globalized Markets and Industries; Performance Effectiveness; Performance Evaluation; Agriculture and Agribusiness Industry; Australia

September 1976 (Revised July 1995)
Case

Texas Instruments: Time Products Division

By: Steven C. Wheelwright

Outlines the components of Texas Instruments' low-cost digital watch. Focus is on getting the assembly line running smoothly and efficiently in order to meet production cost and delivery requirements. View Details

Keywords: Cost; Production; Service Delivery; Performance Efficiency; Electronics Industry; Technology Industry

27 Jul 2016
News

Harvard Professor discusses Vietnam’s development prospects

09 Aug 2024
Video

HBS on the Vineyard

17 Jan 2011
Research & Ideas

Being the Boss

dealings with authority figures. By the time you meet them, they've accumulated a set of ambivalent and even negative feelings about authority, which they apply to you and any instructions you give. At the extreme, these are the people... View Details

Keywords: by Carmen Nobel

2014
Other Teaching and Training Material

Marketing Reading: Creating Customer Value

By: Sunil Gupta

This Reading explores how firms can create value for their customers. The goal of any business is to delight customers by understanding its customers' needs and to provide products and services to meet those needs. As a result, it is critical to understand what... View Details

Keywords: Consumer Behavior; Consumer Marketing; Customer Experience; Network Effects; Service Profit Chain; Total Customer Value