Publications

February 1990
Teaching Note

General Electric: Customer Service, Teaching Note

By: Frank V. Cespedes

Keywords: Customers; Electronics Industry

February 1990 (Revised July 1990)
Case

Internal Revenue Service: Automated Collection System

By: Nitin Nohria

Describes how the IRS's collection operations changed from a largely manual system (COF) to an automated system (ACS). A central aspect of ACS was the electronic scheduling and maintaining of work. While with ACS the IRS accomplished significant improvements in the... View Details

Keywords: Sovereign Finance; Revenue; Information Technology; Taxation; Change Management; Organizational Change and Adaptation; Organizational Design; Human Resources; Public Administration Industry; United States

February 1990
Background Note

Note on Electronic Monitoring

By: Nitin Nohria

Keywords: Performance

January 1990
Case

Rio Bravo Electricos, General Motors Corp. (Abridged)

By: James E. Austin

Keywords: Electronics Industry; Electronics Industry

October 1989
Case

Perkin-Elmer: Physical Electronics Division

By: Gary P. Pisano

Keywords: Electronics Industry

October 1989 (Revised May 1996)
Case

Xerox Corp.: Leadership Through Quality (A)

By: Todd D. Jick and Leonard A. Schlesinger

Describes the "Leadership Through Quality" effort undertaken by Xerox in the 1980s. Includes the history of Xerox in the 1970s and its need to make major changes in quality by the 1980s. Most of the remainder of the case details the step-by-step process by which Xerox... View Details

Keywords: Organizational Change and Adaptation; Strategic Planning; Quality; Leadership; Organizational Culture; Electronics Industry; Electronics Industry

July 1989 (Revised April 2001)
Case

Kanthal (A)

By: Robert S. Kaplan

Multinational company needs an improved cost system to determine the profitability of individual customer orders. Its strategy is to have significant sales and profitability growth without adding additional administrative and support people. The new cost system... View Details

Keywords: Cost Accounting; Earnings Management; Cost Management; Financial Management; Multinational Firms and Management; Business or Company Management; Customer Relationship Management; Sales; Business Strategy; Profit; Electronics Industry

May 1989
Teaching Note

Tektronix: Portable Instruments Division (B), Teaching Note

By: Robert S. Kaplan

Teaching Note for (9-188-143). View Details

Keywords: Production; Cost Management; System; Product; Resource Allocation; Management Practices and Processes; Electronics Industry

March 1989
Case

Philips In-Car Entertainment (B)

By: F. Warren McFarlan and H. Jeff Smith

Keywords: Electronics Industry; Electronics Industry

February 1989 (Revised November 1991)
Case

Science Technology Co.--1985

By: Thomas R. Piper

The CEO of a U.S. electronics firm is assessing the financial forecasts and the financing plan prepared by the chief financial officer. Given the cyclicality of the industry and the volatility of the firm's performance, the CEO is unsure as to the usefulness of... View Details

Keywords: Risk and Uncertainty; Change Management; Industry Growth; Forecasting and Prediction; Financial Strategy; Volatility; Electronics Industry

January 1989 (Revised March 1995)
Case

Du Pont Freon Products Division (A)

By: Richard H.K. Vietor and Forest L. Reinhardt

In 1988, the Du Pont Co. is abruptly confronted with solid scientific evidence that chlorofluorocarbons are destroying the earth's ozone shield. Du Pont, with its Freon brand product line serving markets for foam insulation, electronics solvents, and especially... View Details

Keywords: Business Divisions; Policy; Management; Brands and Branding; Production; Service Operations; Natural Environment; Competition; Corporate Strategy; Environmental Sustainability

January 1989 (Revised September 1995)
Case

Westinghouse Electric Corp.: Automating the Capital Budget Process (A)

By: Lynda M. Applegate and Julie H. Hertenstein

Keywords: Capital Budgeting; Electronics Industry