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- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
years, unit members have studied numerous organizations, ranging from Taco Bell to Intuit, to determine what maximizes profit and growth in service organizations. In so doing, they have formulated a key business dynamic that they term the "service-profit chain,"... View Details
Keywords: Susan Young
- 01 Sep 2008
- News
Mara Aspinall
ASPINALL Illustration by Jack Unruh When you ask people about their great fears in life, virtually everyone talks about cancer,” says Mara G. Aspinall (MBA ’87), past president of Genzyme Genetics, a Westborough, Massachusetts-based... View Details
- 12 Jul 2019
- News
The Birth of a Silicon Valley Blockbuster
16 million internet properties pass through the company’s network, which acts like a neighborhood watch for the internet—spotting potential threats but also helping websites run faster and better. It was named one of the world’s most innovative companies View Details
- 30 Sep 2016
- News
Competing Against Luck
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Welcome to the inaugural episode of Skydeck, the Harvard Business School alumni podcast. I'm Dan Morrell, editor of the HBS Alumni Bulletin, and I'll be your host. We're very... View Details
- 01 Mar 2012
- News
Get Creative
First and foremost, innovators are good at associational thinking, or simply associating. They make connections between seemingly unrelated problems and ideas and synthesize new ideas. I would frame associational thinking by asking this... View Details
- 01 Jun 1998
- News
Short Takes
Who Benefits from Bonuses? Over the past decade, senior corporate executives have been earning record-high bonuses in record-high numbers. What accounts for this striking increase? Do bonuses motivate executives and enhance organizational performance? In a 1997 View Details
Keywords: Orna Feldman and Caroline Chauncey
- 03 Oct 2019
- News
Skydeck Live: Galactic Returns
Bezos’s Blue Origin was still three years away from launching its first test vehicle. Today, Morgan Stanley estimates that the global space economy is worth $350 billion—and projects that it will grow to $1 trillion by 2040. Garriott de... View Details
- 01 Mar 2009
- News
The Case for Studying Financial History
lot of what is taught by our finance faculty — I’m thinking here of André Perold’s work — is in fact historically focused. His cases on Long-Term Capital Management are the best things written on that... View Details
- 01 Jun 2011
- News
Mr. Start-Up
later for $500 million, our software product was built by three people. If it’s software, or high tech, or the Internet, then it doesn’t matter whether 10 people use it, or 10 million, or 100 million: It’s the same amount of View Details
- 09 Sep 2016
- News
MaiTai Global and Kiteboarding
that bring together entrepreneurs and adventurers alike to beaches everywhere from Norway to North Carolina. Tai talks here to Bulletin associate editor April White, about what exactly kiteboarding is, how he got into it, and how his... View Details
- 01 Mar 2008
- News
Reimagining China and India
advantage of China’s strengths, and for Chinese entrepreneurs to reciprocate, something that has taken root. Annual trade between the two countries has raced from near zero several years ago to more than $20 billion last year. For their part, multinationals can profit... View Details
- 01 Oct 2002
- News
Dean Clark on Leadership, Educational Priorities, and Funding the Future
scenario that seemed unlikely just a few decades ago — affect what we teach and how we carry out our research. We must test our ideas against a broader range of experience and bring work informed by this... View Details
- 27 Jul 2017
- News
Seeing a Way Forward
surgeries, 40 percent of which were free of charge. The enterprise has been able to reduce the cost of surgery by up to 60 percent, working with support from partners that include Duke University, World... View Details
Keywords: Jennifer Myers
- 15 Oct 2019
- News
Engaging More Deeply with Business in Africa
While meeting with representatives of the Kenya Ports Authority at the Port of Mombasa, faculty members toured a bulk carrier ship off-loading grain commodities to Grain Bulk Handlers, one of the companies HBS faculty visited during the immersion. (photo View Details
- 01 Mar 2009
- News
Repurposing Leaders to Attack Social Problems
of service.” Kanter was followed by Harvard Kennedy School professor David Gergen, an adviser to several presidential administrations. Gergen cited polls that reveal Americans’ deepening discontent with the quality of leadership across... View Details
- 02 Nov 2015
- News
Making Higher Ed Accessible to Africans
material wealth, but we believe it also leads to a powerful contribution to familial wealth, country wealth, and ultimately, wealth for the continent,” says Royster, cofounder of Maarifa Education, a pan-African education holding company. Royster has been hard at View Details
Keywords: Jill Radsken
- 01 Dec 2004
- News
The Future of Stem Cells
stem-cell R&D will almost certainly fade,” explains HBS professor Debora Spar, “because determined would-be buyers and sellers will eventually constitute a market of their own, either by circumventing the law or View Details
Keywords: Garry Emmons
- 30 Jun 2019
- News
Alumni in France honor self-made entrepreneurs; Shih talks trade in Buffalo
of manufacturing, against the background of the evolving U.S.-China trade challenges. The talk was followed by a Q & A session and reception. Shih shared his expertise in manufacturing and product development across multiple industries to... View Details
Keywords: Margie Kelley
- 01 Oct 1997
- News
A Message from Dean Clark
distinguished group of people: this year's 25th Reunion class. Over the last two years I have had the opportunity to meet and speak with hundreds of alumni, and I have been deeply impressed by and grateful for our graduates' leadership... View Details
- 01 Mar 2007
- News
Private Equity under Investigation
Fifty-three years ago, Judge Harold Medina dismissed charges brought by the Justice Department against seventeen leading investment banks. A case built up over a decade of investigations and almost three years of trial collapsed when the... View Details