Publications

September 2001
Teaching Note

Cinemex TN

Teaching Note for (9-898-108). View Details

Keywords: Entertainment and Recreation Industry; Mexico City

July 2000 (Revised September 2001)
Teaching Note

Cisco Systems: Are You Ready? (A) and (B) TN

Teaching Note for (9-901-002) and (9-901-003). View Details

Keywords: Information Technology Industry; Web Services Industry

January 2000
Teaching Note

NYPD New TN

Teaching Note for (9-396-293). View Details

Keywords: Public Administration Industry

January 1999 (Revised February 2000)
Case

GE: We bring good things to life. (B)

Supplements the (A) case. View Details

January 1999 (Revised February 2000)
Case

GE...We bring good things to life. (A)

Jack Welch and the Corporate Executive Council of General Electric are faced with a decision about whether and how to implement a six-sigma quality-improvement effort in the context of many other initiatives already undertaken at GE in recent years. View Details

Keywords: Change Management; Leadership Style; Six Sigma; Quality; Organizational Change and Adaptation

February 1989
Supplement

ServiceMaster Industries, Inc., Video

February 1987
Supplement

CompuServe: Charlie McCall, Video

September 1992
Teaching Note

Fairfield Inn (A) TN

Teaching Note for (9-689-092). View Details

Keywords: Accommodations Industry

November 1989
Case

Girl Scouts of the U.S.A. (C)

Keywords: Nonprofit Organizations; United States

November 1989
Case

Girl Scouts of the U.S.A. (B)

Keywords: Nonprofit Organizations; United States

November 1989 (Revised June 1993)
Case

Girl Scouts of the U.S.A. (A)

Keywords: Nonprofit Organizations; United States

April 1996 (Revised June 1999)
Case

NYPD New

Police Commissioner Bratten and his staff have led a process designed to create a results-oriented police department from one that previously emphasized and measured effort. With increasing budgeting pressures, the next phase of effort calls for increasing emphasis on... View Details

Keywords: Leadership; Performance Productivity; Leadership Style; Budgets and Budgeting; Public Administration Industry

December 1995
Teaching Note

Benetton Group, The TN

Teaching Note for (9-396-177). View Details

November 1995 (Revised July 1997)
Case

Fairfield Inn (Abridged)

Keywords: Accommodations Industry

August 1994
Case

Southwest Airlines: 1993 (Abridged Update)

Southwest Airlines management is faced with increasing competition. It must decide which of several route extensions provide the appropriate competitive response while preserving the internal culture that has made the airline so successful. View Details

Keywords: Air Transportation; Business Strategy; Competitive Strategy; Management Teams; Organizational Culture; Air Transportation Industry

November 1987 (Revised June 1988)
Case

ServiceMaster Industries, Inc.

The CEO of ServiceMaster Industries has convened an internal task force to come up with ideas for reorganizing the company to accommodate unusually fast growth. In developing both alternatives and criteria for appraising them, the task force has to keep in mind the... View Details

Keywords: Restructuring; Leading Change; Growth and Development Strategy; Organizational Culture