Standard Operating Procedures - Publications - Faculty & Research

24 Sep 2018
Research & Ideas

How Cost Accounting is Improving Healthcare in Rural Haiti

personnel who had no previous experience with measuring costs at all. Working with local administrators, the team designed a simple procedure for collecting data on patient care. As the case explains: “The process started with the data... View Details

Keywords: by Carmen Nobel; Health

11 May 2009
Research & Ideas

The IT Leader’s Hero Quest

careers at the Harvard Business School, we discovered that the turnover of CIOs ran at around 30 to 40 percent per year. As a result of our research, we described the driving cause as the rapid change of IT through the operation of... View Details

Keywords: by Martha Lagace

10 Oct 2017
First Look

First Look at New Research and Ideas, October 10, 2017

highlights the key insights from the rich firm-level literature on MNCs. We then focus on how financial conditions in host countries affect the extent of FDI-related capital inflows, shape the operations of foreign firms, and mediate the... View Details

Keywords: Sean Silverthorne

01 Sep 2021
What Do You Think?

Can We Train for Trust?

the speed of trust.” It could hardly be more true than in a business like Airbnb. Its platform, which brings those with rooms and travelers together, relies on a triangle of trust between the company, its landlords, and traveler-renters, all of whom View Details

Keywords: by James Heskett

01 Feb 1999
News

Too Much of a Good Thing?

result of a "third industrial revolution" whose origins in the United States, he says, can be traced to the leaner and meaner approach to corporate operations that was spurred by the tenfold increase in energy prices during the 1970s.... View Details

Keywords: Garry Emmons

24 Feb 2020
Research & Ideas

The Hidden Vulnerabilities of Open Source Software

naming conventions. Perhaps the most pressing problem is the lack of a standardized software component naming schema. “Until one exists, strategies for software security, transparency, and more will have limited effect,” the report... View Details

Keywords: by Frank Nagle and Jenny Hoffman; Computer

12 Mar 2021
News

My Favorite Case

experience. The case highlights the issues and procedures related to defining the project strategy: organizing senior management approvals and support for creating a "heavyweight" team; aligning the disparate perspectives, interests, and... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

10 Nov 2003
Research & Ideas

Globalization: The Strategy of Differences

extent. For a start, it's possible to apply different strategies to different elements of a business. CEMEX pursued a financial strategy of arbitraging capital cost differences even as it implemented a standardized View Details

Keywords: by Pankaj Ghemawat

31 Jul 2018
First Look

New Research and Ideas, July 31, 2018

mobile phone penetration, universal availability of unique ID systems, and evolving privacy and data protection laws. It builds on global best practices and promotes the adoption of human-centered design principles, data minimization, and open View Details

Keywords: Dina Gerdeman

10 Oct 2023
Blog Post

Policy Drivers for Environmental Justice: What Businesses Need to Know

SK On, to build three battery manufacturing plants.[62] Two of these plants will be built in Kentucky and the third will be in Tennessee, and the LPO projects that the project will create 5,000 construction jobs and 7,500 operation... View Details

15 Jun 2009
Research & Ideas

GM: What Went Wrong and What’s Next

almost exclusively in those same large vehicles likely to be made obsolete by a new 35.5 MPG standard the Administration has promised to implement by 2016. Daniel Heller, Visiting Scholar: All stakeholders must work together to make GM's... View Details

Keywords: by Staff; Auto

27 Nov 2000
Research & Ideas

The Dynamics of Standing Still: Firestone Tire & Rubber and the Radial Revolution

million Firestone 500 tires at a cost of $150 million after taxes–an action that constituted the largest consumer recall in U.S. history.19 Firestone's move into radials was not only consistent with the company's standard View Details

Keywords: by Donald N. Sull; Manufacturing; Transportation

01 May 2020
What Do You Think?

Does Remote Work Mix with Organizational Culture?

me when I say that most men can’t even begin to understand this. Long live remote work!” Adrian Zicari suggests that the problem of extending a culture into a remote workforce is not one of technology. As he put it, “(Company) structures, View Details

Keywords: by James Heskett

Web

Case Studies - Social Impact Collaboratory

next? Key Themes: As a public pension plan, CalSTRS operates in the context of a complex array of stakeholders, who from time to time push for divestment or other values-driven investment decisions. And yet, as a fiduciary, CalSTRS must... View Details

16 May 2005
Research & Ideas

Nonprofit Networking: The New Way to Grow

management strategy for nonprofits is still relatively uncommon. Oftentimes an organization might be engaged in a partnership at one point or another, or be a member of an umbrella organization ... but it's not really a network approach that comes into play in the... View Details

Keywords: by Martha Lagace

21 Feb 2005
Op-Ed

Is Business Management a Profession?

requirement of passing a standard exam before being admitted to practice, nor are senior managers, investment bankers, or consultants required to participate in continuing education. There is no explicit obligation, for example, for... View Details

Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice

Web

McCollum Center | About

where he served as chairman from 1947 to 1972. Leonard McCollum (1902-1993) gained a reputation as a skilled oil industry leader during his early career with Standard Oil. He joined Continental Oil when it was a medium-sized company with... View Details

02 Aug 2020
What Do You Think?

Is the 'Experimentation Organization' Becoming the Competitive Gold Standard?

would be interesting , he continued, to examine sectors other than technology “for their natural tendencies and what drives such culture and procedural traits.” Joe noted that some of the principles of experiment design provide “a piece... View Details

Keywords: by James Heskett; Technology

04 Dec 2018
First Look

New Research and Ideas, December 4, 2018

of needed capital. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55334 2018 Handbook of Healthcare Analytics: Theoretical Minimum for Conducting 21st Century Research on Healthcare Operations Competing Interests By:... View Details