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- All HBS Web
(873)
- News (119)
- Research (655)
- Multimedia (1)
- Faculty Publications (225)
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- December 2003 (Revised May 2004)
- Case
Sears Auto Centers (A) (Abridged)
By: Lynn S. Paine
In the early 1990s Sears faced and allegations by the California Department of Consumer Affairs that the company's auto repair centers had been overbilling customers and making unnecessary repairs. Top management must evaluate the problem and come up with a plan to... View Details
Keywords: Corporate Governance; Corporate Accountability; Ethics; Organizational Culture; Compensation and Benefits; Management Teams; Employees; Behavior; Motivation and Incentives; Performance Improvement; Auto Industry
Paine, Lynn S. "Sears Auto Centers (A) (Abridged)." Harvard Business School Case 304-063, December 2003. (Revised May 2004.)
- 19 Dec 2018
- Sharpening Your Skills
New Year, New Habits
Economists Can Make You a Healthier Consumer and Smarter Marketer What’s behind the decisions we make, especially when it comes to eating well and losing weight? Can companies motivate employees to make... View Details
Keywords: by Sean Silverthorne
- 20 Dec 2018
- Research & Ideas
Most Popular Stories and Research Papers of 2018
blues, and a job set up for failure. If the CEO’s High Salary Isn't Justified to Employees, Firm Performance May Suffer Researcher Ethan Rouen discovers that rank-and-file employees understand the boss deserves a big salary, but only when... View Details
Keywords: by Sean Silverthorne
- 21 May 2001
- Research & Ideas
From Tigers to Kaleidoscopes: Thinking About Future Leadership
engine for the extraordinary motivation and commitment demanded by creativity. As organizations become increasingly diverse and their boundaries flexible and amorphous, the notion of what brings people together to act as one body becomes... View Details
Keywords: by Martha Lagace
- 30 Oct 2006
- First Look
First Look: October 31, 2006
rules, and agreements to the governance process. Discusses the roles of three structures in family business governance: the top management team, the family employee council, and the board of directors. Purchase this note:... View Details
Keywords: Sean Silverthorne
- 09 Jun 2009
- First Look
First Look: June 9
Case 609-080 At Precision Electro-Tek's mobile phone manufacturing facility in southern China, thousands of operators—bright and capable young men and (mostly) women like Jieliang Hao—are motivated to improve line productivity through... View Details
Keywords: Martha Lagace
- 24 Apr 2006
- Research & Ideas
Managing Alignment as a Process
of organizational alignment—the primary focus of this book—the enterprise must also align its employees and management processes with the strategy. Having aligned and integrated strategies at all organizational units yields little if... View Details
- 23 Aug 2016
- First Look
August 23, 2016
to and even surpass its established success. In parallel, Ilkbahar also needed to make sure that employee motivation at HBC’s original Fethiye location did not drop and the View Details
Keywords: Sean Silverthorne
- 06 Jul 2009
- What Do You Think?
Are You Ready to Manage in an Irrational World?
individual receives in relation to what he or she perceives and expects. Because this is highly subjective, the argument goes, generalizations (many of them currently taught in conventional courses) about how to manage are practically useless. Instead, managers should... View Details
Keywords: by Jim Heskett
- 24 Sep 2024
- Research & Ideas
Why Small Businesses Deserve More Credit
could lead to substantial growth.” But new research suggests that small businesses are far more fiscally conservative than banks realize. In fact, firms with up to 10 employees hold back spending on their revolving credit lines to create... View Details
- 16 Nov 2010
- Lessons from the Classroom
Data.gov: Matching Government Data with Rapid Innovation
Transparency: Its official motive of transparency allows citizens more control of information that affects them. Giving "power to the people" puts a new set of eyes and ears on government and holds officials more accountable.... View Details
- 02 Oct 2019
- What Do You Think?
What Grade Would You Give Walmart CEO Doug McMillon?
of resources, incentive compensation, or investments in socially motivated initiatives? He asks how a CEO avoids addressing the needs of one stakeholder too much or too little for too long? Others have suggested that the new statement... View Details
- 22 Feb 2011
- Research & Ideas
The Most Important Management Trends of the (Still Young) Twenty-First Century
those products and services to match the specific interests and desires of individual people in diverse societies around the world. They could create solutions enabling people to cope with and leverage the exploding volume of information available 24/7. They could... View Details
Keywords: by Sean Silverthorne
- 12 May 2009
- First Look
First Look: May 12, 2009
Working PapersDishonest Deed, Clear Conscience: Self-Preservation through Moral Disengagement and Motivated Forgetting (revised) Authors:Lisa Lixin Shu, Francesca Gino, and Max H. Bazerman Abstract People routinely engage in dishonest... View Details
Keywords: Martha Lagace
- 02 Jun 2014
- Research & Ideas
Secrets to a Successful Social Media Strategy
unacceptable behavior in the offline world might be perfectly acceptable in the online world. For example, corporate norms and fear that the boss might find out prevent many employees from openly advertising themselves on the job market.... View Details
Keywords: by Carmen Nobel
- 13 Dec 2011
- First Look
First Look: Dec. 13
strong brand, robust growth in international and domestic markets, and premium price and margins, Natura was consistently rated as one of the preferred places to work in Brazil. Its focus on social and environmental responsibility was a source of innovation; strong... View Details
Keywords: Sean Silverthorne
- 05 Jan 2009
- Research & Ideas
Most Popular Articles and Working Papers 2008
Here are the 20 most popular stories published by HBS Working Knowledge in 2008, and the five most-read working papers authored by HBS faculty. Most Popular Articles 1. Creating a Positive Professional Image (2005) In today's diverse workplace, your actions and View Details
Keywords: by Staff
- 14 Apr 2008
- Research & Ideas
The Surprising Right Fit for Software Testing
system testing, and system integration testing. Personal Motivation Specialisterne's founder, Thorkil Sonne, launched the company in 2004 following a high-level career in telecommunications IT. (Specialisterne is Danish for "the... View Details
- 22 Aug 2011
- Research & Ideas
Getting to Eureka!: How Companies Can Promote Creativity
employees. "Creativity requires very high levels of intrinsic motivation," she says—that is, it has much more to do with an employee's inner passion for doing great work than any outside motivators like incentives. In an effort... View Details
Keywords: by Michael Blanding