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Show Results For
- All HBS Web
(801)
- News (133)
- Research (521)
- Events (4)
- Multimedia (1)
- Faculty Publications (104)
- 04 Feb 2021
- Research & Ideas
Inside CEOs' Pandemic Worries: Uncertainty, Employees, and Kids
the pandemic’s suddenness caught many without sufficient ready cash. A real estate CEO noted: “We had ongoing construction and needed to pay our contractors but were not sure that we would receive payments as planned from our customers... View Details
- 01 Jun 2007
- News
Delta’s Flight from Bankruptcy
the fall of 2005, but it also had the lowest revenue per available seat mile of the major airlines. The turnaround focused on three areas: the balance of nonstop versus connecting flights in the United States, the mix of domestic and international travel, and View Details
- Web
Online Entrepreneurial Marketing Course | HBS Online
Your Beachhead Customer Decoding the Decision-Making Unit Mapping the Buying Journey Featured Exercises Build a customer persona and related buyer journey Map employees to their View Details
- 03 May 2021
- What Do You Think?
Where Does CEO Activism Go From Here?
or product doing what is, on balance, good for the business? Will their identification with an issue attract more customers than it drives away? Will it attract the kind of employee who shares the values implied by the CEO’s position? Of... View Details
Keywords: by James Heskett
- 01 Sep 2021
- Blog Post
Investing in Career Switchers - Cyril Straughn-Turner & Invesco US
growing up in Atlanta, Delta was like a second home,” he shared. “I was also a big train geek as a kid, so I’ve always loved transportation, and I found there was a lot happening in terms of the future of mobility and the customer... View Details
Keywords: Real Estate
- 01 Apr 1998
- News
Short Takes
development cycles and can't respond in mid-project to changing customer needs. But there's a solution to this dilemma, according to HBS assistant professor Stefan H. Thomke and Donald G. Reinertsen (MBA '79) of Reinertsen & Associates in... View Details
Keywords: Garry Emmons and Caroline Chauncey
- Web
Past Projects | Social Enterprise | Harvard Business School
teachers and staff and are consistently challenged to fill vacancies. This project focused specifically on working with the Human Capital Staffing team and analyzing their hiring process to identify pain points that are preventing them... View Details
- 19 Nov 2018
- Sharpening Your Skills
E-Santa: Is Retail Ready for Digital Christmas?
Banning Big Box Stores Can Hurt Local Retailers Research shows how regulations designed to protect independent retailers from big box competition may backfire. Empathy: The Brand Equity of Retail Retailers can offer great product selection and value, but those who lack... View Details
- Fast Answer
Music & Activism: Market Research Resources
href="http://twitter.com/search-advanced?lang=en" style="box-sizing: border-box; background-color: transparent; color: rgb(51, 122, 183); text-decoration-line: none;" target="_blank">Twitter advanced search allows you to limit by geography, date, View Details
- 25 Feb 2020
- News
Beyond the Plastisphere
plastics. “We’re trying to get our customers to covet this product that will help change their lives in a positive way—and make the world a better place too,” says Kauss. The world is literally drowning in plastic: Research indicates that... View Details
- 01 Feb 1997
- News
OPM Celebrates 21st Anniversary at Gala Florida Reunion
H. Schiff Professor of Investment Banking. Drawing on his extensive research on a subject he calls his "passion" - customer loyalty - Sasser led a lively discussion on the topic of customer retention that... View Details
- 08 Aug 2023
- Research & Ideas
The Rise of Employee Analytics: Productivity Dream or Micromanagement Nightmare?
on what is measured rather than finding the best ways to be effective. There’s also the issue of regulation. Specific data privacy regulations already in place, such as the European Union’s General Data Protection Regulation (GDPR),... View Details
Keywords: by Ben Rand
- 23 Apr 2001
- Research & Ideas
Brand Power from Wedgwood to Dell: Part Two
Determination to make what they regarded as best-of-class offerings tailored specifically to consumers' emerging needs. They knew their products and services fit consumers' preferences because each had spent enormous time and effort... View Details
Keywords: by Martha Lagace
- 25 Aug 2003
- Research & Ideas
Should You Sell Your Digital Privacy?
in a recent working paper, Market Solutions to Privacy Problems? And what would consumers get in return for their personal information? Money perhaps, or price discounts, better customer service, maybe products tailored View Details
- 09 Jan 2006
- Research & Ideas
What Really Drives Your Strategy?
they spent enough time understanding what it took to make sure that the specific plans—which products to make in which kind of facility, located where, using which technologies, selling to which customers—were lined up with more abstract... View Details
Keywords: by Martha Lagace
- 24 Oct 2013
- News
Engineering a More Secure World
cash. Hearing stories like that, Harris knows he's in the right line of work. Alameda, California–based CSECO, the world's leader in portable contraband-detection equipment, has a customer list that includes the Department of Homeland... View Details
- 01 Sep 2008
- News
Mara Aspinall
1,500-person division is a leader in the emerging field of personalized medicine, which treats cancer and other diseases with customized therapies that take into account the patient’s specific genetic... View Details
- 18 Jun 2001
- Research & Ideas
Tech Investment the Wise Way
from any innovative venture must be assessed within the framework of a specific business model, which will specify how revenues will be generated, from whom, and what costs will be incurred in so doing. In other words, technology does not... View Details
- 01 Apr 2000
- News
Q & A: A Conversation with IRS Chief Charles Rossotti
that can't tell you exactly how much our customers have on deposit. We have 35-year-old systems for maintaining records on tape files. Our collection process and compliance examinations are months or years behind, largely due to... View Details
Keywords: Garry Emmons
- 01 Jun 1999
- News
Q & A: Pat Russo - Focused on the Future at Lucent Technologies
and improved customer relationship management opportunities. We're really talking about fundamental changes in how people communicate, get information, and conduct business. Wired for Success Pat Russo worked for eight years in sales and... View Details