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  • Web

2024 Reunion Presentations - Alumni

that sent interest rates into negative values. This recent increase in rates towards their average historical values has been welcoming news for savers. While it is tempting to attribute this behavior of interest rates to inflation, which... View Details
  • 20 Aug 2013
  • First Look

First Look: August 20

lacked focus and was distracted by ventures outside its core exploration and production business. Further it argued that John Hess, CEO and son of the founder, was more interested in "maintaining a family dynasty than instilling... View Details
Keywords: Anna Secino
  • 03 Jan 2017
  • First Look

January 3, 2017

exists—within which any mutually acceptable deals fall—and, if it does, where such a zone is located. In tandem with its value in practice, BATNA has become a wildly successful acronym (with over 17 million Google results). Yet the... View Details
Keywords: Carmen Nobel
  • 16 Jul 2013
  • First Look

First Look: July 16

executives in the core businesses, rather than ambitious young MBAs, should be assigned to growth initiatives; 3) Assembling the wrong team and staffing up prematurely. CEOs should focus on capabilities, not who's available, and staff up... View Details
Keywords: Anna Secino
  • 02 Jul 2013
  • First Look

First Look: July 2

that the choices a VC makes when negotiating can contain important clues about her assessments and expectations. Above all, when you're negotiating with a VC, think not only about what will look good in a press release today but also about what will help you create and... View Details
Keywords: Anna Secino
  • 28 Oct 2013
  • Research & Ideas

Responsible Leadership in an Unforgiving World

electricity moving through the Internet." Core Values That Count The core values companies should rightly espouse, say Badaracco, fall into three... View Details
Keywords: by Michael Blanding
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

Breakthrough Service is Different.” What is your definition of breakthrough service, and why is it different? Sasser: Breakthrough services are those that provide extraordinary results and a high-quality experience for customers and employees alike, high View Details
Keywords: by Jim Aisner; Retail
  • February 1996 (Revised March 1996)
  • Case

Harvey Golub: Recharging American Express

By: David A. Garvin and Artemis March
Harvey Golub, CEO American Express, initiated and led a large-scale change process. The case describes the organization he inherited, two successive waves of reengineering, his "principles-driven" approach to decision making, and his goal of converting American Express... View Details
Keywords: Transformation; Decision Choices and Conditions; Engineering; Leadership Style; Organizational Change and Adaptation; Core Relationships; Integration; Value
Related
  • Web

Harvard Business School

Baker Library Special Collections Exhibits More Exhibits Explore the Exhibit Student Pioneers The Value of Business Education The Golden Age of Black Business AASU Early Years & Influence AASU Founders Core... View Details
  • 13 Mar 2019
  • Research & Ideas

Ignore This Advice at Your Own Peril

School researchers: Disregarding advice from colleagues could invite harsh backlash that just might damage valued workplace relationships, according to the recent paper Seeker Beware: The Interpersonal Costs of Ignoring Advice, published... View Details
Keywords: by Dina Gerdeman
  • Web

Harvard Business School

Baker Library Special Collections Exhibits More Exhibits Explore the Exhibit Student Pioneers The Value of Business Education The Golden Age of Black Business AASU Early Years & Influence AASU Founders Core... View Details
  • Web

Harvard Business School

Baker Library Special Collections Exhibits More Exhibits Explore the Exhibit Student Pioneers The Value of Business Education The Golden Age of Black Business AASU Early Years & Influence AASU Founders Core... View Details
  • 30 Nov 2017
  • News

Happy Meals (Are Here Again)

was that McDonald’s had lost its monopoly on convenience—something the company pioneered with its drive-thrus and a core element of its brand. “We used to be one of the few folks that had drive-thrus at every restaurant. Well, lo and... View Details
Keywords: Dan Morrell; photographed by Saverio Truglia
  • 14 May 2019
  • Research & Ideas

Ethics Bots and Other Ways to Move Your Code of Business Conduct Beyond Puffery

lengthy document expressed six broad core values including “Client Value Creation,” “Integrity,” and “Respect for the Individual.” They sounded great, but in reality made it... View Details
Keywords: by Michael Blanding
  • Web

Institutional Voice | About

endeavor requires a commitment to the values of free inquiry, intellectual expertise, and productive argument among divergent points of view. The University and its leaders have a responsibility to speak out to protect and promote this... View Details

    Edgar S. Woolard, Jr.

    Upon becoming CEO of duPont, Woolard oversaw a massive downsizing and focused the company on its core products. In addition to drastically cutting costs, Woolard restructured duPont into twenty semi-autonomous units and expanded duPont... View Details
    Keywords: Chemicals & Industrial
    • Web

    Harvard Business School

    Baker Library Special Collections Exhibits More Exhibits Explore the Exhibit Student Pioneers The Value of Business Education The Golden Age of Black Business AASU Early Years & Influence AASU Founders Core... View Details
    • 01 Sep 2003
    • News

    Jeanne Jackson

    most global businesses succeed because their core brand proposition has value across borders: Wal-Mart’s selection and low prices; McDonald’s convenience, cleanliness, and service; Nike’s commitment to... View Details
    Keywords: Deborah Blagg; Management, Scientific, and Technical Consulting Services; Professional Services
    • 01 Jun 2015
    • News

    Faculty Q&A: Reemerging Technologies

    online digital world, consumers are searching for ways to reclaim these values in many of the industries I’ve studied. What advice would you offer to an endangered industry? If you foresee your core... View Details
    Keywords: April White; Apparel Manufacturing; Manufacturing; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing; Printing and Related Support Activities; Manufacturing
    • Web

    Harvard Business School

    Baker Library Special Collections Exhibits More Exhibits Explore the Exhibit Student Pioneers The Value of Business Education The Golden Age of Black Business AASU Early Years & Influence AASU Founders Core... View Details