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Show Results For
-
All HBS Web
(5,438)
- People (6)
- News (890)
- Research (3,739)
- Events (14)
- Multimedia (14)
- Faculty Publications (2,348)
- 25 May 2016
- Research & Ideas
How Consumers and Businesses are Reshaping Public Health
conditions. In this case, Western consumers were taking responsibility not for their own health but for the health and safety of workers in a foreign land thousands of miles away. Consumer power has not been that evident as a criterion in shaping the View Details
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
service organization, and comfort with a team-based organization. Aisner: What are some examples of organizations that do all this right? Heskett: Organizations that have benefited from this kind of leadership are those that are recognized repeatedly as “best places to...
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- 24 Mar 2023
- News
Exploring Talent Markets; Aid for Turkey
Clubs News Clubs News Toronto Alumni Explore Shift in Talent Markets On February 9, the HBS Club of Toronto held an in-person fireside chat and Q&A with Ethan Bernstein, Edward W. Conrad Association Professor of Business Administration,...
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Margie Kelley
- March 2005
- Article
Short- and Long-term Demand Curves for Stocks: Theory and Evidence on the Dynamics of Arbitrage
By: Robin Greenwood
I develop a framework to analyze demand curves for multiple risky securities at extended horizons in a setting with limits-to-arbitrage. Following an unexpected change in uninformed investor demand for several assets, I predict returns of each security to be...
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Keywords:
Limits To Arbitrage;
Event Studies;
Demand Curves;
Portfolio Choice;
Framework;
Demand and Consumers;
Change;
Risk and Uncertainty;
Debt Securities;
Forecasting and Prediction;
Stocks;
Assets;
Investment Portfolio;
System Shocks;
Price;
Japan
Greenwood, Robin. "Short- and Long-term Demand Curves for Stocks: Theory and Evidence on the Dynamics of Arbitrage." Journal of Financial Economics 75, no. 3 (March 2005): 607–649.
- 01 Jun 2004
- News
Luxe Redux
quite a few of America’s financial and business elite. Repeat business and referrals make up the majority of customers for his firm’s rare gemstones, with most sales averaging between $50,000 and $150,000. Birnbaum tells of one...
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- Student-Profile
Rohan Kekre
and corporate finance (particularly financial intermediation). I’m currently engaged in research on both fronts: the macroeconomic consequences of heterogeneity in labor market institutions across the...
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- December 1999 (Revised November 2001)
- Background Note
Note on Private Equity Securities, A
By: G. Felda Hardymon and Josh Lerner
Provides an overview of the primary securities used in private equity, their structures, and the economic motivation behind their designs.
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Hardymon, G. Felda, and Josh Lerner. "Note on Private Equity Securities, A." Harvard Business School Background Note 200-027, December 1999. (Revised November 2001.)
- 07 Aug 2012
- First Look
First Look: August 7
Roundtable. These findings are consistent with the view that financial markets placed a positive value on shareholder access, as implemented in the SEC's 2010 Rule. The Size and Composition of Corporate...
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Sean Silverthorne
- 16 Nov 2021
- Blog Post
How HBS Supported My Career Transitions During and After Graduation
experience finding your first post-HBS job? Entering the job market in the summer of 2020 at the height of the pandemic was quite challenging. Nevertheless, I am very grateful for the resources HBS provided me both inside and outside the...
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- 01 Mar 2011
- News
Alumni Books
we be good? How can we understand financial managers' ethical failings, which destroyed lives and brought nations and the global economy close to collapse? Das seeks answers to these questions in the Mahabharata, the 2,000-year-old...
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- 08 Apr 2014
- First Look
First Look: April 8
examples such as TripAdvisor, Wikipedia, and the New York Times, the authors offer strategies for competing in markets with network effects. New entrants should focus on customer groups that they are uniquely positioned to serve or appeal...
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Sean Silverthorne
- Article
Are Self-service Customers Satisfied or Stuck?
This paper investigates the impact of self-service technology (SST) usage on customer satisfaction and retention. Specifically, we disentangle the distinct effects of satisfaction and switching costs as drivers of retention among self-service customers. Our empirical...
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Keywords:
Service Delivery;
Information Technology;
Customer Satisfaction;
Competition;
Cost;
Banks and Banking;
Behavior;
Market Transactions;
Management Analysis, Tools, and Techniques
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "Are Self-service Customers Satisfied or Stuck?" Production and Operations Management 19, no. 6 (November–December 2010). (Awarded the Decision Sciences Institute Stan Hardy Award for Outstanding Paper Published during 2010 in the Field of Operations Management.)
- September 2010 (Revised August 2013)
- Case
Liza Davis and the Bargain Hunting Customer
By: Francisco de Asis Martinez-Jerez and Lisa Brem
Liza Davis, an upscale women's fashion retailer, is reeling from worldwide recession and lower demand. Should the company target the fast-growing bargain hunter segment or hold the line on price discounts to preserve their brand image? Customer profitability...
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Keywords:
Competitive Strategy;
Price;
Product Positioning;
Customer Value and Value Chain;
Business Cycles;
Financial Crisis;
Profit;
Knowledge Use and Leverage;
Fashion Industry;
Retail Industry
Martinez-Jerez, Francisco de Asis, and Lisa Brem. "Liza Davis and the Bargain Hunting Customer." Harvard Business School Case 111-040, September 2010. (Revised August 2013.)
- 26 Nov 2013
- First Look
First Look: November 26
surrounding their adoption. This finding raises the possibility that even though GPs facilitate some value-increasing acquisitions, they do have, on average, an overall negative effect on shareholder wealth; this effect could be due to GPs weakening the force of the...
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Sean Silverthorne
- 31 Mar 2002
- Research & Ideas
You’re Wasting Your Employees! What You Can Do About It
definition, competency-based strategies are dependent on people: Scarce knowledge and expertise drive new-product development, and personal relationships with key clients are at the core of flexible market responsiveness. In short, people...
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- November 1998 (Revised July 1999)
- Case
Merrill Lynch's Acquisition of Mercury Asset Management
By: Andre F. Perold, Imran Ahmed and Randolph B Altschuler
In the Spring of 1998, Merrill Lynch faced an array of challenges and opportunities related to its global asset management business. The firm had recently completed its $5.3 billion cash acquisition of U.K.-based Mercury Asset Management, a transaction that made it one...
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Keywords:
Acquisition;
Asset Management;
Currency;
Financial Strategy;
Global Strategy;
Brands and Branding;
Distribution;
Production;
Organizational Change and Adaptation;
Retirement;
Japan;
Europe;
United Kingdom
Perold, Andre F., Imran Ahmed, and Randolph B Altschuler. "Merrill Lynch's Acquisition of Mercury Asset Management." Harvard Business School Case 299-005, November 1998. (Revised July 1999.)
- 15 Sep 2011
- Research & Ideas
High Ambition Leadership
Fredberg, and Flemming Norrgren. "The world of business has been governed by an implicit leadership model," Beer explains. "With the exception of a minority of CEOs, however—those we interviewed and others like them—the purpose of the firm is defined by a single-minded...
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by Martha Lagace
- 03 Oct 2019
- News
Skydeck Live: Galactic Returns
aside from the financial returns when it comes to investing in space? Garriott de Cayeux: Humanity is at stake. Without trying to make it bigger than it is, we can start right there with all the extinction events that may happen. I think...
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- 01 Oct 2000
- News
Faculty Retirements
Strategy, among other works, and his latest book, Theory of the Firm: Governance, Residual Claims, and Organizational Forms, will be published this year by Harvard University Press. He is the founding editor of the Journal of Financial...
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- 01 Jun 2007
- News
Mission Possible
action,” she adds. Of course, many alums will continue to follow the more traditional path of doing well professionally before taking up social entrepreneurship in later life. A generation of economic prosperity has made it possible for an increasing number of View Details