Publications

September 2009 (Revised March 2015)
Case

eBay Partner Network (A)

By: Benjamin Edelman and Ian Larkin

eBay considers adjustments to the structure and rules of its affiliate marketing program, eBay Partner Network (ePN). In particular, eBay reevaluates affiliate compensation structure, the role of bonuses for especially productive affiliates, and the overall rationale... View Details

Keywords: Compensation and Benefits; Marketing Strategy; Partners and Partnerships; Motivation and Incentives; Online Technology; Service Industry

May 2008
Teaching Note

Pitney Bowes Inc. (TN)

By: Clayton M. Christensen and Ho Howard Yu

Teaching Note for [607034]. View Details

Keywords: Service Industry

December 2002 (Revised February 2005)
Case

McKinsey and Company: An Institution at a Crossroads

By: Ashish Nanda

This case tracks McKinsey's evolution from its origin in 1926 to 2002, emphasizing the institutional heritage of the firm. It closes with a description of the challenges facing the firm's leadership in 2002. View Details

Keywords: Leadership; Growth Management; Organizational Culture; Service Industry

September 1997 (Revised March 2000)
Case

Circles

By: William A. Sahlman and Jon Biotti

Janet Kraus and Kathy Sherbrooke started a resource and referral company specializing in helping busy people get things done. Issues include financing and product and marketing strategy. View Details

Keywords: Marketing Strategy; Resource Allocation; Financing and Loans; Business Startups; Service Industry; United States

Find at Harvard

June 1986
Teaching Note

SafeCard Services, Inc., Teaching Note

By: David F. Hawkins

Teaching Note for (9-182-156). View Details

Keywords: Marketing; Stocks; Management Analysis, Tools, and Techniques; Service Industry

August 1996
Case

Howard, Shea & Chan Asset Management (B); The Partnership Meeting

By: Benson P. Shapiro

Continues the plot about growth and sales strategies, and adds interesting pricing and sales compensation elements. The partners' meeting sharpens the disagreements among the five partners, and forces Anne Howard, the managing partner, to develop a clear action plan. View Details

Keywords: Growth and Development Strategy; Price; Sales; Strategy; Asset Management; Partners and Partnerships; Service Industry

23 Jan 2006
Research & Ideas

Financial Reporting Goes Global

standards play in the globalization of Indian businesses, U.S. businesses, and businesses of other countries? A: This really comes back to what makes India unique. India is having an amazing growth spurt that has led to having global leadership in some View Details

Keywords: by Cynthia Churchwell; Financial Services; Financial Services

19 Apr 2011
First Look

First Look: April 19

network of bilateral relations that are more or less hospitable for IGOs. Read the paper: http://www.torfason.net/site/wp-content/uploads/Ingram-and-Torfason-2010-Organizing-the-In-Between.pdf Working PapersBroadening Focus: Spillovers, Complementarities and... View Details

Keywords: Sean Silverthorne

01 Dec 2012
News

50 Years & Counting

initiatives. Recently, McGinn has taken a nuanced look at evidence that women in professional service organizations are more likely to be promoted when the firm's leadership includes significant numbers of women. Her analysis of five... View Details

Keywords: Deborah Blagg; Educational Services; Educational Services

12 Nov 2015
Research & Ideas

Can Consumers be Trusted with Their Own Health Care?

problem in the health care industry comes partly from a clash of interests. Doctors are passionate about addressing the individual needs of each patient, while regulators and policy makers are intent on having one piece of legislation... View Details

Keywords: by Dina Gerdeman; Health

01 May 2009
What Do You Think?

Do Innovation and Entrepreneurship Have to Be Incompatible with Organization Size?

still come from one source, search and advertising, despite the organization's emphasis on providing time and an organization for innovation among its associates. I remembered the airline Song, which had introduced service innovations... View Details

Keywords: by Jim Heskett

09 Mar 2021
News

Community Colleges as Engines of Economic Opportunity

it all over again. Those are the routines of the majority of our students. If tuition and fees are covered, it still is not easy, but it is more manageable. Is CCRI partnering with local businesses? We collaborate with companies across View Details

Keywords: Jennifer Gillespie

November 2015 (Revised August 2016)
Case

Unilever's New Global Strategy: Competing through Sustainability

By: Christopher A. Bartlett

In January 2009, when Paul Polman was appointed CEO of Unilever, he inherited a company in long-term decline at the beginning of a major global financial crisis. As the first outsider ever recruited to lead the company, Polman lost little time in challenging the... View Details

Keywords: Globalized Firms and Management; Corporate Social Responsibility and Impact; Competitive Strategy; Environmental Sustainability; Consumer Products Industry