Publications

31 Jul 2020

Get to Know HBS Series: Reflecting on the HBS Experience

Join Chad Losee, Managing Director of MBA Admissions and Financial Aid, as he moderates a panel of sectionmates from the Class of 2015 to see where they are 5 years after HBS! You will get to hear this group of alumni talk about their... View Details

02 Jul 2019
Blog Post

Summer Listening - HBS Podcasts to Take to the Beach

makes sense. They then discuss whether Rihanna represents the future of the world’s largest luxury conglomerate, LVMH. Listen Now! Cold Call Cold Call distills Harvard Business School’s legendary View Details

Other Unpublished Work

The Role of Inventory in Empowered Work Settings: Model and Empirical Analysis

By: S. Datar, M. Alles and R. Sarkar

Keywords: Logistics; Mathematical Methods

26 Aug 2014
News

Harvard Business School Honors Outstanding Graduates with Alumni Achievement Awards

09 Jul 2018
Research & Ideas

Overcoming the Challenges of Selling Brand New Technology (Hey, Need a 3-D Printer?)

ago. Or the first Newton, Tang, or Roomba. Everyone knows and understands a better mousetrap when they see one—no selling skills really required. But a 3-D printer? Why would I want that? How much does it cost to maintain? What’s wrong... View Details

Keywords: by Michael Blanding; Technology; Consumer Products; Electronics; Industrial Products; Information Technology; Manufacturing; Medical Devices & Supplies; Retail

April 2006
Article

Competitive Advantage and the Value Network Configuration: Making Decisions at a Swedish Life Insurance Company

By: Øystein D. Fjeldstad and Christian H.M. Ketels

When the Swedish Life Insurers Förenade Liv found themselves in difficulties in a rapidly changing market, their response was to call in the consultants. And one of the consultant's first suggestions was to use the Value Network, not the Value Chain, as a new... View Details

Keywords: Competitive Advantage; Fluctuation; Networks; Management Analysis, Tools, and Techniques; Value; Quality; Decision Making; Market Transactions; Performance Effectiveness; Customers; Insurance Industry; Sweden

04 Mar 2016
Research & Ideas

Is E-commerce at Risk in Apple's Security Dispute with the FBI?

on who should bear the costs of cracking an iPhone. Is it Apple’s moral and fiscal responsibility to cooperate with national security at stake? Is the FBI’s request an overreach? And what implications does... View Details

Keywords: Re: Sunil Gupta; Technology

October 2023
Teaching Note

Timnit Gebru: 'SILENCED No More' on AI Bias and The Harms of Large Language Models

By: Tsedal Neeley and Tim Englehart

Teaching Note for HBS Case No. 422-085. Dr. Timnit Gebru—a leading artificial intelligence (AI) computer scientist and co-lead of Google’s Ethical AI team—was messaging with one of her colleagues when she saw the words: “Did you resign?? Megan sent an email saying that... View Details

Keywords: Ethics; Employment; Corporate Social Responsibility and Impact; Technological Innovation; AI and Machine Learning; Diversity; Prejudice and Bias; Technology Industry

October 2022
Article

How Leaders with Divergent Visions Generate Novel Strategy: Navigating the Paradox of Preservation and Modernization in Swiss Watchmaking

By: Ryan Raffaelli, Rich DeJordy and Rory M. McDonald

How do leaders with divergent visions for their organization come together to create a novel strategy? This paper employs paradox as a lens to investigate how leader-dyads can integrate opposing strategies to produce a new, generative approach. Drawing on a qualitative... View Details

Keywords: Strategic Paradoxes; Senior Leaders; Organizational Reinvention; Leadership; Technological Innovation; Innovation and Management; Innovation Strategy; Change; Manufacturing Industry; Consumer Products Industry; Switzerland

24 Feb 2020
News

What happened when we tried to beat open-office distractions

2020
Working Paper

Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach

By: Eva Ascarza

The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details

Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Customer Value and Value Chain; Consumer Behavior; Analytics and Data Science; Mathematical Methods; Retail Industry

SSRN

2012
Article

Conflict Policy and Advertising Agency-Client Relations: The Problem of Competing Clients Sharing a Common Agency

By: Alvin J. Silk

What restrictions should be placed on advertising agencies with respect to serving accounts or clients that are competitors of one another in order to avoid conflicts of interest? In recent decades, the advertising and marketing services industry has undergone a number... View Details

Keywords: Advertising Agency; Competitors; Marketing Services Industry; Structural Changes; Agency-client Relationships; Hybrid Conflict Policies; Safeguards; Advertising; Advertising Industry; Europe; Latin America; North and Central America

2017
Working Paper

Minimizing Justified Envy in School Choice: The Design of New Orleans' OneApp

By: Atila Abdulkadiroglu, Yeon-Koo Che, Parag A. Pathak, Alvin E. Roth and Oliver Tercieux

In 2012, New Orleans Recovery School District (RSD) became the first U.S. district to unify charter and traditional public school admissions in a single-offer assignment mechanism known as OneApp. The RSD also became the first district to use a mechanism based on Top... View Details

Keywords: Education; Decision Choices and Conditions; Marketplace Matching; Mathematical Methods; Design

Article

Loss Aversion, Diminishing Sensitivity, and the Role of Experience in Repeated Decisions

Three experiments are presented that explore the assertion that loss aversion and diminishing sensitivity drive the effect of experience on choice behavior. The experiments are focused on repeated choice tasks where decision makers choose repeatedly between... View Details

Keywords: Experience and Expertise; Decision Choices and Conditions; Mathematical Methods; Loss

15 Jun 2021
Blog Post

Aisha Fatima Dozie is Igniting Confidence as the Founder of Bossy Cosmetics

investment banking at Goldman Sachs, and she wanted to continue building her career in business. She also had a yearning to uncover her passion, and so exposure to different industries and business challenges through the View Details

Keywords: Entrepreneurship

Article

Asymptotic Improvements of Lower Bounds for the Least Common Multiples of Arithmetic Progressions

By: Daniel M. Kane and Scott Duke Kominers

For relatively prime positive integers and r, we consider the least common multiple L_n:=\mathop{\textrm{lcm}}(u_0,u_1,\dots, u_n) of the finite arithmetic progression \{u_k:=u_0+kr\}_{k=0}^n. We derive new lower bounds on L_n that improve upon those obtained... View Details

Keywords: Mathematical Methods

July 1989 (Revised June 1993)
Case

American Airlines, Inc.: Revenue Management

Begins with a description of the elements of post-deregulation competition in the commercial airline industry. This should facilitate a discussion of the use of quantitative methods to support a broad range of tactical and strategic airline decisions. The principal... View Details

Keywords: Competition; Revenue; Air Transportation Industry

Educators

08 Feb 2016
News

Alumni in Mexico City Connect Around a ‘Vision’ for the New HBS

– My HBS and The Case for the Future – highlighted the impact of the School and its faculty and alumni on View Details

August 2011 (Revised September 2011)
Supplement

Enman Oil, Inc. (G)

By: David F. Hawkins

Oil and gas company Enman Oil attempts to lower its total leverage value by switching from the successful efforts method to the full costs method. View Details

Keywords: Accounting; Energy Industry